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January 2024 by Hailey Drye
My rental experience at this facility was great! The store manager Matt has amazing customer service and helped with the process and answered my many questions!
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December 2023 by Susan
The manager, Matt Hernandez has always been professional and friendly and was able to de-escalate my anger after fining out my monthly rent had been raised over 50%!! Apparently the companies tactics are to then have the manager or employee then offer a decrease -on the "increase" - so that the client then feels grateful to accept a lesser increase. My monthly rate increase was "lowered" from $75 to $30. What a racket! Why put your employees in that position?Moving is always stressful for anyone, but this last move just about undid me as I have chronic back pain, am partially disabled and can no longer work full time. I am sick and tired of being gouged and taken advantage of.I am still waiting to hear receive a call from the district manager Kimberly Ryan regarding this matter.
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October 2023 by santaferedman
The guy behind the counter in Santa Fe is very helpful. I believe his name is Matt. I like it when they tell you the specials or deals right away and then help you make a decision. Best storage in town if ya ask me.
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October 2023 by Dion Richetti
Unbelievable service! Very clean space! We stored our car here and lost our key a couple of times- JR and Matt were always super helpful! Moving out of the area but would rent here in a heartbeat if I move back!!
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October 2023 by Niko Light
The customer service was exceptional at this specific location. Attentive and caring. The location is well secured, never any signs of tampering and well monitored. Everything i could ask for and more. Thank you
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October 2023 by Patricia Vigilante
The kind young man who helped me get a spot secured made it all so safe and easy in a stressful time of an unexpected move. It's been easy to get in and out again as I settle into a new area and home. Thank you so much.
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October 2023 by Sanjiv Manifest
GREAT experience all in all. HIGHLY RECOMMENDED!Matt - the manager at their 1522 Pacheco St, Santa Fe, NM facility - is AWESOME : very friendly, personable, and professional.This was the 1st storage option we visited and ended up renting it. Aside from the preferred unit (size & drive up access) being available (and the facility being spacious and clean) Matt was one of the KEY reasons we picked it. His way of being is most ENGAGING : authentic and excellent "people skills."After signing the contract and paying the 1st month fee ... and a few days later (while storing our stuff) we discovered that the 10X10 was actually 10X8+ which was too small for us. So we called Matt and unfortunately no other suitable - and affordable for us - size was available (in that or the two nearby extra space locations). So we had to find another (non Extra Space) self storage and ended up double paying. We talked to Matt about a refund and he understood and was genuinely sympathetic and said he'd "go to bat for us" ..... which he did and called us the next day with the good news of a full refund! ... and we received it in our bank within few days.Very impressed with, and deeply grateful to, both extra space management and Matt's professionalism ... and their understanding, flexibility, and generosity.If you need self storage, call Matt and he'll take care of you!
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October 2023 by Mario Urban
Employees are super nice very helpful. Storage place is clean and easy access easy set up compared to some I been to. .
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October 2023 by Venus McKeller
Really love this place friendly people especially Matt Hernandez awesome customer service have an experienced customer service like that in a very long time also very clean place didn't have to worry about anything at all happening to my personal belongings thank you guys so very much again thank you Matt
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August 2023 by Loretta Olguin
I'm happy I stopped by to set up new acct in person. They were very friendly and informative. Property is very clean and secure.
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August 2023 by Bernadetted Blea
Toni was absolutely awesome, and melody at the call center was too! Everything was quick and easy! Thank you ?
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August 2023 by Barbara Iams
The on site manager, Matt as i recall, was very helpful and nice. Walked me thru contract and said to contact him any time for questions and/or assistance. My initial contact got me started and rented within the space of a phone call. She was very clear on prices, contract etc.Overall a good experience.B.
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August 2023 by Joanne Teasdale
ALMOST ONE BREAK-IN PER DAY! This is the most expensive storage facility in Santa Fe but the security is lacking. I learned from the regional manager that there is almost one brake-in per day. He says that they are working on finding ways to deter crime. This company is not transparent, they should have told the clients of such an increase in theft but, instead, they remained silent. When I rented my storage unit, someone was living on the premises which made me feel safer, it is no longer the case.Crime is increasing in Santa Fe, the influx of the very rich from California, and other states, has shifted the economy and we are living in a polarized community where the cost of living is sky high which, in turn, generates homelessness and crime.
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August 2023 by Steve the Kaleidoscope Guy
Matt was very helpful with a difficult situation I had there. If not for his professionalism I'd be writing a less kind review. Thanks Matt!
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July 2023 by Familia First
The workers there are awesome and have the greatest customer service never felt so comfortable like having another family LOL thank you for your awesome treatment and also the last worker by the name Enrique helped me was very awesome and patient as well deserves a raise ?
