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February 2024 by Kalani Hawn
Great place to rent your car. I’ve been a faithful customer for years. Everyone who’s ever represented Enterpise has been friendly and courteous. This time is was Brandon, Devon and Chris. The young girls name I’m not sure of but she was very nice!
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January 2024 by Lylie V.
Awful service , no compassion for any customers the "manager" on the floor was completely RUDE taking advantage of the elderly who do not know better ! This enterprise specifically does not mention very important factors ON PURPOSE! DO NOT GO HERE unless you want to deal with a lot of issues !
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January 2024 by Ahmad Buffington
This is definitely my favorite rental car company, and I've always used this location as my personal favorite, I haven't met a single person there who wasn't helpful, informative, and kind. After using this location for an extended rental this time, I was happy with the service all the way threw. I look forward to renting again for any of my needs.
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January 2024 by Emily Ngo
The staff and service here were great! Rob was very friendly and helpful. Brandon was super understanding and professional. I highly recommend you rent a car from here if you want to explore the wonders that exist in and around Santa Fe!Also, just a tip, we recommend paying for the insurance in case something happens on your journey. It just alleviates the stress in the off chance something happens. Happy traveling :)
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December 2023 by Brianna X
Brandon the manager is unprofessional and rude. Had a reservation, came on time and there's no car. The rudest human ever. No help finding a car from a different location, no car to leave and told to get out. 2nd time I tried to rent here with same results. I called corporate and they told me that this manager has a habit of overselling cars with no regard for how it affects the customers
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November 2023 by Brianna O.
Brandon Woodlee the Manger is both rude and unprofessional. Today was the third time in 7 years I had a reservation to rent a car and lo and behold I get there and there's no car again!! The manager has a habit of overselling cars and not carrying who gets screwed when they come to pick up. Which might not be the end of the world if he did his job and contacted the other location to see if they had a car but instead instantly goes to being super rude and toxic and sarcastic. Before renting from any Enterprise location in Santa Fe since he has his grips on both of them I highly recommend looking at all the one and two star reviews
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November 2023 by M V
Horrible service.. Man at the front lacks customer service skills & is rude & a bit sarcastic. Neither of the staff could explain to me why I was charged extra for the rental. They stated the manager wasn't in office to explain to me properly. Maybe better knowledgeable & qualified staff should be helping customers especially if the manager has to leave quite often.
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November 2023 by Theresa Christmas
THE WORST PLACE TO RENT A CAR EVER!I reserved a FOUR WHEEL DRIVE over TWO MONTHS IN ADVANCE. When I called on Tuesday ( Oct 24, 2023) at 11am for a pickup at my hotel, on Cerrillos, I was told they had no cars and no one could come get me. That was the first BIG BALL DROP ( they missed an opportunity to go over and beyond with customer service like the ENTERPRISE ON CERRILLOS DID TWO YEARS AGO by picking me up in one of their own cars when there were no cars). They offered nothing… no POV pickup, no pay for uber, and not even comp for bus fare. I tromped through the homeless persons stampede, for one of the two miles, toward their location on St. Michaels. I only stopped to eat when it began to rain.I called again at 12:45 and still no car. I called A CAR SERVICE after hearing, again, no cars ( it cost me $30 to go 1.2 miles). Upon arrival a female greeted me from her position at the desk and announced, “ we have a car, the only car”. Remember, I needed a 4X4. It. Was. A. Dodge. Challenger. GT.“It’s an upgrade. A double upgrade”, she said. I replied that I will be driving on dirt roads with ruts in the mountains. She said it will be fine. I prayed for dry conditions. Fast forward to return. BRANDON IS TOTALLY UNPLEASANT. I was not told, at inception, that they run on a 24 hour clock and each hour late would be $52 n change. The female simply said they close at 4:30 on Thursday…He asked me, fairly aggressively, if I read the contract. @&$!?!!%^#RENT FROM THE CERRILLOS LOCATION.
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November 2023 by Pamela Coleman
Charlie on the pick up and Rob for the drop off were friendly, helpful, and professional.Love Enterprise!
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October 2023 by malissa anderson
Very professional staff. Provided excellent car for the road. Price was good.
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September 2023 by Paul
Isaiah is one of the most helpful representatives that we have dealt with in our many years of using Enterprise. He fully explained how everything worked in the car and when asked about a store to get localsuvienears and a restaurant to get good barbecue made suggestions which we took advantage of not being from the area.He is the type of employee that provides the kind of service that every employer wants since he makes the customer feel that their business is appreciated which makes the customer want to use it again
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July 2023 by M Scher
I rented a car from Enterprise in Santa Fe, NM. The employees were wonderful and very helpful. The car was great and everything went smoothly. They even drove me back to my hotel when I returned the car. Thank you Santa Fe Enterprise, I will be back!
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July 2023 by Mike A.
Easy going ,cool nice guys! Professional and overall a great experience (which usually rarely happens with rentals) .Pick up/drop off in n out.Nice team keep it up! ??
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June 2023 by Ricardo G.
Excuses and more excuses our car was sidelined in an accident State Farm and this car rental crap store work together to deny a rental so the insurance is not having to do the right thing! The morning I went to get this rental that State Farm agent said was being held for me that morning I'm called no vehicle in stock this is on Saturday won't have any till Thursday! I call the reservation number they say they have a car in Albuquerque were in Santa Fe we pay for a ride from people we know gas and their time get to Albuquerque they have no cars even though one guy claims it was there had to to get a ride back!!! Out of pocket 125 dollars no rental can't drive the car we have stuck at home wife asked a co worker for a ride gave her gas money. To top it off the guy who wrecked into us his fault not his car the owner a lady claimed she was driving but we had exchanged info driver's license State Farm claimed they were investigating claiming their insured driver on policy was driving sent over the guys license their story changed! But what I do see is rental companies and insurance companies take care of one another sad never would rent from the Santa Fe or Albuquerque enterprise places!!! Now have to wait for the State Farm agent to do the right thing!!
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May 2023 by Derek Janke
It seems I'm just the latest victim of a bad customer experience at this Enterprise in May 2023. After returning the vehicle, the manager suddenly "found" some warping on the roof. He claimed it just couldn't possibly have been there before, despite him not being the one that checked out the car. Of course it wasn't documented when the car was taken out because it's not even noticeable. They filed a claim against my insurance but waited another day before providing me a full receipt, which to my surprise included a huge damage deposit I had not authorized. I now have to dispute with my insurance, my credit card, and their damage recovery unit, which I'm certain will try to shake me down once the claim is denied. A terrible experience and a customer lost for life, which I told them in their own survey. They claimed someone would contact me about it, but that was also a lie. Avoid this business; there are other options in the area that must be more reputable.
