“We came to visit Santa Fe from Southern coast of Texas. We did not anticipate a blizzard that happened while we were there. We headed to Ross and bought snow jackets, gloves, hats, and more. For a family of four we spent under $500 on all of that. The only issue with Ross is one employee working and very very long lines. But she was nice, not impatient, and friendly. One of the jackets, a Calvin Klein, red down ski jacket, had a funky zipper. We had taken the tags off, but returned it the next day with a receipt, and they exchanged it with no questions asked. Appreciated the easy return policy.”
“I visited this location on Nov. 4 th (Santa Fe , NM) withmy daughter. She purchased a couch for $1000 and paid cash. She told them she would pick it up the next day .When she went to pick it up after borrowing a truck from a friend, they could only find half of it!!!She told them she would be back on Tuesday for the other half. She had rented a U-Haul to move other things to a house she was moving into and when she went to pick it up with the UHaul, they still couldn’t find the other half!!!! She called again on Sunday and she was told it was ready to pick up but when they checked right before they were going to pick it up, she was told by someone else that it was not there! The issue is finally resolved on Nov 13. My daughter spent countless hours of her time, the time of people who are willing to help her, not to mention the money, spent on gas, and going back-and-forth, only to be told different things by different people.I met the manager and our initial visit and mentioned to her how impressed I was with the appearance of the store and how well it was organized. She asked me to please write a review because most people only write a review when they’re pissed I had started to write a glowing review before all of this happened. Unfortunately, now I am writing a review, because I am pissed at the poor organization and lack of being able to find the other half of a couch. Seriously that was just a fiasco. I am also blown away with the fact that she was not offered any kind of compensation, or anything for the total incompetence of this business!!!UPDATESusan called and made things right with my daughter by giving her a 20% refund on her purchase. Also 20% off rug purchase. Thank you Susan!”
“On my recent visit to this Dollar Tree store, was very pleasant. As I walked in. The store was very clean and organized. As heck shopped and looked around the store was stocked with varias merchandise. Had to take photos. I was very amazed. Good job staff and thank you for your hard work. I will now return to my regular shopping at the location.”
“What people don’t realize is that dollar general corp is cutting hours and changing policies and not allowing the stores fully staff themselves. These workers are overworked in an environment that isn’t helping them and polices that are cutting their feet off! Look it up on social media. #putinaticket
This store has been struggling to get cleaned up and the uboats in the isles were to the extreme. The employees have been working their buns off to clean up the store, organize and it its far from perfect but these employees are kicking butt! Great job and they’re always friendly to me!”
“It was a little crowded but just not a surprise because there's a lot of great deals there and everything was very organized. The shelves were very neat and I found everything I needed so great place. It was sad because I needed to use the restroom. They have restrooms but they said that they don't have any public restrooms so it was very uncomfortable and they weren't necessarily a super polite about it. And honestly it tainted my idea of going to that specific a Dollar tree again. I may go to a different Dollar tree and see if I can receive a little bit better customer service.”
“Store had tons of stock unlike many dollar stores you go to. Variety was great.Employees were great. Locked my keys in my key are they were willing to let me stay in there store until a lock smith came out.. my daughter and I are very greatful for all the staff working there tonight!!”
“We were greeted as soon as we walked in!The store is well stocked with a variety of cool things for great prices!The store is clean, the staff is very helpful and kind!”