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February 2024 by Gloria M.
No I would not recommend this store. No assistant to help with questions in regard to merchandise!! If you find a person they tend to be grumpy!!
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February 2024 by April Wylie
Friendly helpful staff
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January 2024 by Jacqueline Spizzirro
The children’s department is my favorite! Clean and well stocked! Some friendly staff!
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January 2024 by Sammy Vigil
Bought a bottle of Valentino Cologne for our son at the Mens Fragrance from this young lady from our hometown. After a long talk with this young lady, she said they were making her job hard for her, and she was leaving Dillard's. Her customer service was second to none excellent customer service Ms.A you have always been a respectful young lady!! I will no longer spend my money where they don't value a good customer service representative and a hard worker, especially from my home town. 5star for the customer service my wife and I received from this young lady!! Other than that, We will no longer shop at Dillard's!!!!!
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January 2024 by Jose
I needed to buy my Christmas presents. The employees are Great help and always ready to help!
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January 2024 by John Brown
Very expensive
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January 2024 by Ashley Cassler
Love Dillards in Santa Fe. I do feel sometimes the employees are a little judgemental BUT they are mostly friendly and very helpful. Spent too much $$ ? ?
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January 2024 by Marla Shea
Reminds me of Macy's.
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December 2023 by David Steele
Staff always friendly. January February sales are amazing.
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December 2023 by Brannigan Draic
I figured that the place would have some extra help since it was right before Thanksgiving and they had to train them before Black Friday. Nope. When I found a guy I asked how much the Levi's would shrink because I haven't bought any in decades, he said over 2 in. on length and less than 1 in the waist. He did not know to tell me that the pants that I picked out we're not shrink to fit, they didn't even those. They didn't shrink even a fraction of an inch in any direction. When I was a manager in Big box retail stores, we regularly went through different categories, brands and specific items with the staff to train them on all of the specs, but that was back in 90's. Times, they are a changin'.
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December 2023 by Lucy Stanus
Profiling is a reoccurring issue at this store based on perceived class, race, etc. I will no longer be spending my money here after this last incident. I watched a salesperson hover over and stare down two shoppers speaking Spanish. After they would look at a garment, she would come inspect the garment. Later, another salesperson followed me around being extremely rude and giving me dirty looks. I have never had such a poor shopping experience in my life. While I have always had great experiences with the salespeople in the lingerie section, I will no longer be spending money at this location.
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November 2023 by Andrea Shepherd
The amount of items locked up vs the amount of staff to unlock said items to actually shop is not great. Frustrating.
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November 2023 by 10aurum48
Pricy, but quality items. Excellent customer service.
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November 2023 by Miguel Lag
Leslie in the fragrance department is awesome, thanks so much I appreciate it
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October 2023 by Cheryl A.
I unfortunately had a very unpleasant experience with a Dillards employee a few months ago. I didnt want to say anything or get anyone in trouble, but the incident was obviously bad enough that it's still bothering me several months after the fact. Before I moved to Albuquerque, I used to work at a jewelry counter in the Santa Fe Place Mall, and one day, a lady stormed in and dumped a bunch of receipts on my counter. I know her name was Jodeanne, because she was wearing a Dillards nametag. She was loudly complaining that now she "only" had half of her lunch break left, as if it was my fault that she chose to do a complex return during her lunch. I resented her whining even more, since I didn't even get a lunch break that day! I can only describe her attitude as "aggressively privileged". When I went through the mountain of receipts that she had rudely thrown all over my desk, she snatched one out of my hand and started shrieking at the top of her lungs. Obviously, I needed a receipt in order to process her return. She should have just handed me the one relevant receipt, instead emptying the contents of her purse and making a mess of my work station. She had no reason to cause a scene. The whole incident was unnerving and bizarre. And, again, she was in uniform and wearing her Dillard's nametag, but that's how she chose to represent the company. I was also appalled by how impolite she was to me and my coworkers, considering that she's just another cashier like us. You'd think a fellow retail employee at the mall would have some empathy for how difficult it can be, but apparently not. A few weeks later, I went shopping at Dillards to buy a gift for my boyfriend. Guess who was at the jewelry counter? None other than scream queen Jodeanne! I recognized her immediately, but I gave her a chance to redeem herself. I asked to see some watches, but she was not very knowledgeable about the products, and the presentation was very nervous, awkward, and off putting. When she failed to close a sale, she clumsily offered the rewards program, but I declined, because our professional relationship was already strained and tense. I wonder how she would like it if I had given her a taste of her own medicine, and started yelling, berating, and embarrassing her in public? But I have the maturity to treat people with dignity in the workplace, even if their customer service skills are mediocre at best. Jodeanne needs to learn how to treat others the way she wants to be treated. Long story short, I don't think it's appropriate for employees to disrespect other mall workers, ESPECIALLY not while in uniform and nametags. It reflects poorly on the individual, the store, and the mall as a whole.