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January 2024 by Mel Otero
I was recently doing a DoorDash order at the CVS on Cerrillos road in Santa Fe it was for some cosmetic products I asked the store manager Nancy for help locating a product, she was very rude and told me if it's not there we don't have it very very unprofessional zero stars!
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January 2024 by Drea Padilla
There is a white lady with blonde hair who works there that is the assistant manager she had asked me if I was doing OK and I told her thank you yes I’m doing OK and then she tried looking into my stroller to see if I had a baby inside which is not OK to do to try and look into my stroller because You should be keeping your distance . I closed up my stroller a lot more so that she wouldn’t be touching my baby or getting very close to my baby. She then said that she wasn’t gonna get close to the baby because of what’s going on with it being cold. I then walked away and said I know! I was continuing to look around and then she asked me again if I needed help. As I told her no already I then told her again. I went to the baby aisle, And then I heard her talking about me. Discriminating me saying that I am going to sell the items in the store. As if I was going to steal them. It’s very disrespectful for her to be Judgmental. I then was at the Checkout line . She then activated the alarms Because I was At the checkout line. As she activated the alarm she was waiting in her car for me .I paid for all my things and left. Something could’ve happened. Where I could’ve been in danger. We can’t always trust Managers at a job. Be aware of that lady
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December 2023 by L. S.
Don't go here at night, they will be closed. Despite having posted business hours outside the store and online that say they are open until 10 pm, I've been here after 8 pm and they were locked up, they randomly lock up early. If you need something late at night Walgreens is more reliable - when I tried, Walgreens has been open at night, following their own posted business hours.
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December 2023 by Tiffaney Hawk
The drive thru pharmacist, Samuel, was so helpful! They hadn't started on our prescription yet, but he made sure there wasn't a line and filled ours immediately. So grateful I could get my son home and on his antibiotics a little sooner. Thank you!!
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December 2023 by Joseph B
Received an email 2 weeks ago to refill 2 scripts. Ordered. And received a confirmation to pickup. Went there (no short distance)- they said "backed up not available". Several days ago received another email asking if I would like to refill the same scripts. I ordered and got confirmation they were ready. Now, I waited 2 dayswent in, same apology- "not ready, but try and fill it now"I left. Had scripts transfered to another pharmacy.
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October 2023 by Trey
This place is horrible. Even if you have to wait 3 months for an appointment, go somewhere else. Rude, ignorant, snarky pharmacy staff. Also they don't take Blue Cross. They don't tell you that when you schedule your appointment. They tried to charge me $200 for a Covid Vaccine and $80 for a flu shot. Sign says "Free Vaccines & Flu Shots." I have medicaid and they wouldn't take it.
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September 2023 by Magali Campos
This place is THE WORST for pharmacy services. I have struggled to get my prescription for OVER a month and even after my insurance verified and said they were told by the pharmacy it was ready for pick up they refused to give it to me giving me more excuses. They told me they didn’t take my insurance yet when I called my insurance they told me my pharmacy was CVS. Staff here is rude, unprofessional. They close early so don’t show up an hour before closing and the ignorant girl who does consultations had the audacity to roll her eyes when I asked her if there was a problem she rudely answered that it wasn’t her problem. My experience has been the worst I’ve ever had my 20 years living in Santa Fe. AVOID this place if you can.
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September 2023 by Vicki V
Wow. The pharmacy is a complete nightmare. Not only are the employees clueless, they're also incredibly rude and slow! A trifecta! They have a drive thru window that's open maybe an hour out of each day. The pharmacy DOES NOT answer the phone... ever. There's usually a sign on the drive-thru window that says 'CLOSED FOR THE DAY'. Then, you go inside and wait FOREVER whether there's a line or not. On my last visit, they told me I had to wait 120 minutes because they accidentally locked the safe of medications and it was on a 2-hour timer. They've lost prescriptions, messed up insurance information, given me the wrong Rx, given me the wrong quantities. It's HORRIBLE. Avoid at alll costs.
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September 2023 by T C.
Utterly short-staffed and short-skilled, and apparently don't care. I will be going elsewhere for sure.
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August 2023 by Pedro A.
Called today about an urgent prescription sent by My MD three days ago. It had been put on hold because of a technicality, but the pharmacist "new to CVS") could not give me the reason or even the cash price, only saying it was authorized for FOUR days from today. I am condemned to level 10 pain for the Labor Day weekend. The incompetence is stunning.
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August 2023 by Victoria Verzuh
Arrived early for a vaccination and went up to the pharmacy counter. The young man at the counter continued to scan items and asked me questions as he continued to work..he seemed bothered by me. Then I was told CVS didn't take my insurance. I an only assume that CVS doesn't want to work with economically challenged people and doesn'taccept insurance that helps this population. Very disappointing on so many levels.
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August 2023 by Sean M.
This Pharmacy has absolutely the MOST INCOMPETENT, low-IQ employees I have ever encountered in my life.Aside from completely messing my prescriptions up, I had to explain what a walker was.
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June 2023 by Valued Customer
This pharmacy is a complete JOKE.How are they still open with the way they are operating? It is appalling really, how bad it all is.Management is horrendous and unhelpful.Staff is incompetent and unsympathetic towards sick and vulnerable patients. Seeming to cause more issues rather than solving them. Don’t go here looking for actual patient care or any advice. They used to be somewhat accommodating however that is not the case anymore!Go to the Cordova location. It is immensely better in all aspects. Pharmacists who care and staff who does their job right.ALL MANAGEMENT- hire competent staff and do YOUR job right or find another job you can actually do!
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June 2023 by Brandon Johnson
Most of us aren't sure why we went to CVS, but leave knowing why we never should. I was hesitant to even enter this location in the first place because there is always something with CVS. After finding my goods in the store, I waited at an empty checkout counter for 10 minutes with several other patrons before leaving. Just go to Walgreens, they won't let you down.
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June 2023 by Lucas Hague
Definitely a New Mexican local vibe, workers were kind and helpful. However, prices were more than they should’ve been.