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September 2023 by Christine T.
If I could give zero stars, I would. I've been using this pharmacy off and on for some years, but I will not be going back. The staff, including some of the pharmacists, are angry, rude, and defensive. They are also unaware of their own policies, so you get different answers every time. When you try to reconcile them and/or try to give constructive feedback, they get very angry and rude. Terrible service!
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August 2023 by Sadie B.
horribly understaffed and poorly staffed. i waited at the cash register for five minutes, with nary an employee in sight. when a cashier finally moseyed up towards the counter, instead of attending to the line that had formed behind me behind the register, she went to the self-checkout register to offer support to the woman who was using that. minutes later, she - FINALLY - got behind the register, only to tell me that she couldn't help me. i phoned the manager later that afternoon, and waited for more than 20 minutes before the call was disconnected. when i called back, he told me that i was wrong, that the cashier had been on the floor helping people the whole time, and then asked why i had wanted to speak to him in the first place.look, we know where this is going. they are denying us customer service, denying us timely check-out support as part of their transhumanist. digital agenda, while hiring unqualified "managers" to defend their subpar service. it's fine. i'll take my business elsewhere. this plan only works if we continue to give them our business.
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April 2023 by Maki Y.
I went yesterday to this location for the first time and was greeted upon entry by a gentleman. The pharmacist was quck and efficient and I had my prescriptions transferred right away. I found this location clean, friendly and fast to get in and out of.
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February 2023 by May B.
I use this pharmacy on occasion when I need a prescription filled because it's close to where I live. I am appalled and absolutely shocked at the horrible customer service I received at the pharmacy today. The physician at the urgent care gave me a hand written prescription and thus made a paper prescription drop off necessary. The drop off window was closed. So I got in line at the pick up window. There was an elderly gentleman in front of me at the pick up window. The cashier told him the cost and the gentleman joked that it was less than expected and next time he wanted him to be his cashier. As the gentleman walked away, the cashier (name tag indicated Alex) rolled his eyes. Sheesh - bad mood. I walked up next and told him I needed to drop off a prescription because the drop off window was closed. With complete attitude, he told me that I needed to go to the window next to the drop off counter. Geez- put up a sign. Customers aren't mind readers. As if this wasn't enough attitude, the pharmacist at the window offered to help me. He was clearly annoyed at the physician's handwriting (as if it was my fault) and said he needed to call to get the quantity. He called the physician and got the information he needed and said it would be a few minutes. I can understand being frustrated but, I had no control over this. Finally, I picked up the prescription and the dollar amount seemed way too high. I hesitated and paid. After carefully reviewing my prescription receipt, I noticed the wrong insurance was charged! No wonder the cost was so high. This meant I had to go back and deal with the rude staff once again. I went back and a woman was able to help straighten out the insurance mistake but, this meant I needed a refund and to wait for the prescription to be run again. What a nightmare! Accidents happen but, if you must go here ---be sure you verify what insurance is being billed and bring patience and thick skin. The staff here is completely rude and lacks customer service skills. Use another pharmacy if you can.
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November 2022 by Videhi R.
Their pharmacy doesn't care if you get your meds or die. Seriously. They blame add me everything on IT problems. Can't find you in system. Tell you to calm down after they refuse to give you your prescriptions. The only sane one is the store manager. And like other have said the woman who attends the pharmacy has a real attitude problem. Read the other reviews.
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July 2022 by Lucas O.
This location of CVS does not accept vertical ID's. The lady was not very nice about me showing her one.
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June 2022 by Matthew E.
Having worked next door at sprouts, I'm unfortunately knowledgeable about the type of harassment is dished out to the employees of this city. Yes, I'm calling you out (you know who you are) and I'm incredibly impressed with this location. The pharmacy is hit or miss purely based on random chance of when it's busy or not, though they are always friendly and almost always have what I need when I need. I am writing this whole review to commend Melissa on her awesome attitude with everyone. Every employee has been helpful and friendly but she is always up beat and trying to help everyone. Remember everyone, Covid is scary for all of us and just because you are forced to shop at an essential business, you have no right to take it out on these employees. As the sign in the pharmacy says, if your wait is that intolerable, pick up an application and help. Trust me when I say the last thing any of them want is to be understaffed, making our work harder and your wait longer. We hired every applicant at sprouts and still couldn't fully staff. So to the guy who got enraged at me for being part of a conspiracy to make people use self checkout by not having all registers filled at 8am Sunday during a pandemic, maybe this will give you some better facts for your argument you were so mean to a total stranger trying to help. To everyone, everywhere, be better! Be kind to your grocer and your cashier. If 5 extra minutes in line is so intolerable you blow up at a stranger, I imagine those close to you want you to read this too.
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December 2021 by Sam S.
I went in the store on Christmas Day for water. There's other stores I could have gone to to get water but for some reason I chose CVS on Paseo which I frequently shop at. I know someone that works in the store and I'm actually in there twice a week Sadly the manager has no idea what customer service is and the cashiers mumbling behind the counter don't realize that customers can hear what they're saying. To have a store manager bully someone is incredibly sad and I'll be calling a regional to deal with this on Monday. I'm glad I don't really have any need for this store To walk outside and have a customer come up to me and say they witnessed everything and give me their phone number so they can speak to the regional as well was awesome. You can't be a store manager and not know what good customer service is or allow your employees to be rude especially on Christmas how sad
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December 2021 by John L.
It's Flu season. The pharmacy is so understaffed and the lady checking people in has a real attitude problem like she's doing me a favor. She made an issue all about her not being available to discuss much because she is short handed. Just a piss POOR ATTITUDE! This has happened before. No leadership! AVOID THIS PLACE AT ALL COSTS!
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October 2021 by Karl M.
Don't even bother filling a prescription here. Was first told an hour, then after an hour was told that they had no idea when it would be ready. finally they said they would page in 30 minutes. After 45 minutes...still no prescription, and no end in sight. They staff seems very indifferent to the long lines of waiting customers. My pharmacy is also busy, but they have handle it with speed and efficiency. when they tell me a time estimate, I can rely on it.
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September 2021 by Babs D.
This CVS has the happiest people working there. I am from Socal and all of the CVS's I have ventured into in Socal always seem so BLAH! They employ zombies! But not this one. All were in great spirits, high energy!
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September 2021 by Sally S.
I submitted the orders for my meds on a Friday. The next Sunday after a whole week to fill the prescription I went to get them. I was told they were not ready and that I should come back in an hour. I returned three hours later and was told they were not ready. If this kind of thing had never happened before, I would not be writing this. Unfortunately it has happened more than once. Something is wrong. I will be changing the location for my prescriptions to be filled.
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June 2021 by Jody G.
I filled prescriptions at this pharmacy. There was a full staff behind the counter. The pharmacist, and three techs. No one made eye contact with me other than the nasty tech that rang me up. There was no customer service extended and even less demeanor that would invite me back for another visit even though the store is convenient to my home I will drive farther to get some humane treatment when paying a lot of money to the store. Knowing that COVID helped pharmacies, I wonder if this one experienced any growth during the difficult time because the other reviews on this site share similar experiences as mine. If you need a pharmacy, there are many in Santa Fe, three CVS avoid this one and the blonde, nasty woman serving up intimidation rather than customer service in the pharmacy.
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May 2021 by Margaret G.
Really awesome staff especially pharmacy. Pharmacists are knowledgeable, helpful, and efficient. Well stocked with the usually drugstore stuff. In a convenient location in the mall
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December 2020 by Esteban R.
DO NOT GET A COVID TEST HERE. I took my COVID test here and had to wait 10 days to get a response. All the voice mail stated was that there was a lab issue processing my sample and that I would need to schedule to take another test. When I called back to speak with someone to find out if my insurance would be charged again. I waited on hold for almost 30 minutes only to be hung up on. Don't get tested with any CVS.