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September 2024 by Rosemarie Quintana
Best body shop in Santa Fe! Very knowledgeable and quality repairs
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September 2024 by Anonymous Me
I brought my vehicle here for repair through a GEICO claim because it was quicker bad decision my vehicle is still scratched badly . The repair was 1 day I was really disappointed in the customer service and repair. Please avoid this place.
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June 2024 by sharon b
Waited 4 days to get an estimate, so gave up and went somewhere else. Got an estimate that day.
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April 2024 by Jonathan
The whole team was very nice and professional. Lucas really was on the ball with my repairs and keeping me up to date. He did everything to address my concerns and to take care of me as a customer. 10 out of 10. If I ever need more repairs, I know where to go.
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February 2024 by Buddy Espinosa
Just drove half an hour from out of town to have them call me and tell me they could not do my estimate today. Not impressed.
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December 2023 by Charlie Arnold
I am surprised this place has such good reviews because I have had such a frustrating experience with them since the beginning. I reached out to them over 3 months ago to get my repair started. They outsource a lot of their work so I had to get a quote from a different shop, which I did that right away and that shop sent the quote over to Crash Champions that same day. Crash Champions then took over 2 months to get the estimate loaded into their system, and I even had to call the other shop to have the estimate sent over multiple times. Even my insurance had to call me and the shop multiple times to see what was taking so long. Finally, when they got the quote in they set a time for me to drop off the car and quoted me 2 weeks for the repairs on 2 different occasions. They ordered parts for my car, but didn't check they were the correct parts until they were putting them on my car, so when they turned out to be the wrong ones they took extra time to re-order. Meanwhile I have been having to call to get updates even though they have said they would call me on specific days with updates and they haven't. It is going to take over 4 weeks to get the repair finish and I never would have done it with them if I knew it would take so long. It will literally be double the quoted time and they haven't been responsive or offer any help. This shop has been incompetent through this entire process and I would steer clear of them for any work you may need!
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November 2023 by Kathryn Kretz
Had to wait 2 weeks to get an estimate. Then it took 8 minutes for the estimator to review what needed to be done. 3 weeks later we are still waiting for a written estimate. Drove out there after one week and they told me they had emailed it to me. I asked them to send it again. STILL WAITING FOR IT.They obviously aren't interested in doing the work. Very bad way to do business. Went there before they were bought out. The service and competency of the former shop was phenomenal. But these folks are not in it for returning customers.
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September 2023 by Mariah Garcia
Went in for an insurance claim, they took pictures and said they would get back to me later that day and I didn’t hear from them. I called back 2 days later and then they said it could take up to a week. I never heard back from them again.
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September 2023 by John Baca
Great customer service and awesome work on vehicle.
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September 2023 by Esteban Pinuelas
Very good service although a little expensive
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September 2023 by Lance McCormick
They’ll forget to put trim panels on and when you email them about it they’ll never get back to you and their work is mehService: Body & Trim
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July 2023 by norman mauskopf
The entire Crash Champions experience was fantastic. The repairs and paint matching on the front to back side-swipe were truly remarkable. My GTI looks as if it just left the showroom. The front office staff was courteous and professional and made sure everything was done in a timely manner. Thank you Alyssa, Maria, and Calista. A special shout out goes to Ben and the crew in the shop.Services: Painting
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July 2023 by Martin Howard
One of the doors on our 2016 Subaru Forester suffered from severe oxidation so we took it in and Crash Champions buffed it for us. The door now looks brand new! This is excellent customer service. Thank you Jay and Issac.Service: Body & Trim
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February 2023 by Max owen
Jay was extremely helpful and kept me up to date on progress. Car finished in great time and looks amazing
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December 2022 by Anthony Lopez
Wanted me to sign away my right to repair. Then they wanted me to guarantee them all of the repair money directly from my insurance. All I need is an estimate! Also said my estimate would take 30-45 minutes and then requested I leave my vehicle for at least a week. And this was recommended through my insurance.
