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March 2024 by Sashi Pohlman
Jacob was awesome!! Our Motorhome Diesel engine would not start, we were stranded at KOA outside of Santa Fe. Jacob was there within 1 hour of calling and got her started - and we were on our way!! HIGHLY Recommend, great honest people!!
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February 2024 by Brittnay Stevens
Can’t recommend this shop enough! Our truck started acting up on our way to Arizona and they were the only ones that would even look at the truck for us. They were already busy but still made time to help us so we weren’t stuck on the side of the road with two little kids. They had us back on the road within 2 days. We can’t thank you guys enough!
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November 2023 by Mercedes L
We didn’t end up getting repairs done at Hal Burns so this review is just for the excellent customer service they provided!We lost a wheel on our fifth wheel trailer somewhere on 599 on a Sunday afternoon. No RV or truck repair shops were answering the phones since it was Sunday, but I saw Hal Burns had a mobile service and took a shot calling them. They answered instantly, confirmed we could get towed there, gave us a realistic expectation of timeline for repair, and gave us two tow companies to call that would be able to handle our size. They then called us back a couple hours later to make sure we were ok and had been able to arrange a tow, which we were able to do only thanks to their recommendations! We ended up finding someone to do the repair on a faster timeline than HB gave us so we didn’t end up going there, but we had a very stressful day and the customer service HB provided went above and beyond! If we lived in the area we would definitely be using HB for maintenance and repairs on our fiver. Thanks y’all!
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July 2023 by Corey Reddell
These guys were the nicest and most competent people we have met in a long time. We broke down in our motorhome and were stuck waiting for parts for 16 days. But the crew at Hal burns let us stay in the MH the whole time and hooked us up to power. Not only that but they let us use their shower and bathrooms so we wouldnt fill up our tanks (there wasnt a place to dump there). If you break down anywhere within 100 miles of Sante Fe, do yourselves a favor and get your rig to Hal Burns.
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July 2023 by david raynak
Great service and very knowledgeable. We were traveling and had an issue with our RV. We contacted David and his team, and they were able to get our axle gasket repaired at our campsite. I would highly recommend them.
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July 2023 by Idis Shahrazad
The best Mobile Mechanic I have ever experienced! David and Jodi are amazing.Services: Transmission
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June 2023 by Carrie Hamlin
Had my generator serviced with superior care.Very professional. I highly recommend!
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May 2023 by Steven Stonecipher
These guys are great. Very Knowledgeable and took care of us quickly
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February 2023 by Fritzi Fajardo
Hal Burns needs to take a deep look at why they are in the business of truck/RV repairs other than for money. It is a real shock that they even get 4 stars.I wanted to get my rig winterized and to address engine and tire lights, protecting catalytic converter, minor repairs (indoor table, windshield wipers, back camera).David, the co-owner, comes across as appreciative and friendly as he writes down what needs to be done. It is evident that he does nothing else with the actual truck/RV repairs.The foreman, Paco, is the main contact repair person. Unfortunately, the shop only has 2 real good mechanics. The other mechanics are subpar, leaving incomplete or sloppy work and dirty rags in the rig. There were no reviewed communication of what was done (no pictures sent) and what couldn't be accomplished (no suggestions) - only the work list and cost...$2400!I had to return to retrieve the side steps that I paid for and didn't get installed, even after leaving my rig for 3 weeks! I was left with Incomplete work and the feeling of being dismissed once the bill was paid. The engine light came back on too, but no way would I return to Hal Burns. No thanks, even if they did send me a Christmas card.They overcharge for mediocre work. Hal Burns may have been in service for 48 years but that isn't reassurance that good and honorable work will be done.Sad but true.
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October 2022 by Ronna Kawsky
Excellent service shop! Honest, knowledgeable and great guys! David, Paco, Danielle, Gary, Dennis… and everyone of you were just amazing! Very blessed by this business. They were very honest, did what they said they were going to do and got us in and out as quickly as they could. May God continue to bless your business.Service: Air conditioning
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October 2022 by Julia Buchanan
The knowledge and attitude of the whole group was excellent. If you are inbzhe Santa Fecarea and need RV work done fast they are your guys to call!Services: Steering & suspension repair
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May 2022 by Wayne Sowell
I took my 2016 ram 3500 diesel into the shop yesterday asked them to change the two fuel filters. They called me two hours later said the job is done! I had the same service done last year at Larry H Miller’s Dodge in Albuquerque, took them half a day to do the same work.Service: Exhaust
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April 2022 by raymond sharpe
This business is terrible. They couldnt do any of the services i asked for right. They messed up my vehicle more than it was. Tried to speak to the owner but his “personal assistant” wouldnt let me. Never come here! EverServices: Transmission
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January 2022 by Carl Chapman
Was on cross country road trip in my motorhome traveling west on interstate out of Gallup on a Friday, headed back home to Florida,and had problem keeping generator running night before. Called all rv repair places in Albuquerque and none of them had anybody how could even look at it until at least the following week or linger. Called and talked to David Burns the General manager who said his generator specialist was off until Monday but bring it by and he would look at it himself to see if he would help. When we arrived two hours later David figured out the problem, made several adjustments and ran three test to insure that it was working properly. He refused to let me pay him for his time and told me to just e sure to help others when possible. He is a true professional and Gentleman.
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January 2022 by Laura Benning
Our RV had a problem as we were leaving Santa Fe, and the guys at Hal Burns took very good care of us. We "camped" on their lot for 4 days waiting for parts to arrive, and they even let us plug into power. Highly recommend!
