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November 2023 by Eve Paikin
Made two attempts to purchase paint and both times was treated in an impatient and rude manner. Information provided was also innacurate as revealed by follow up research. I went with a different paint company.Our handyman then purchased a wood product for us after an inquiry into appropriatness of their products - for my health and color of antique doors. Despite asking for a product that goes on clear, he was pointed to oil no 9, which ruined our doors and room asthetic by changing the doors from light pine color (grey, white, and blue colors in the room) to orange brown almond color. The oil also caused me to be ill after only half hour of exposure. It then happened again after 10 min the next day. Our space has been rendered unusable to all because of toxins and a decaying fish smell of the product. We were told it will abate in two weeks but considering what happened, I worry that I am locked out of my work space for significantly longer. When I politely asked that disclosure on their product be made more clear for future customers, I was told the problem is on my end, not theirs. Hence this review to help others avoid my experience.
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May 2023 by Kathie Redmond
I have been using their products for 20 years, at least...the paint holds beautiful...Just now repainting some of my big rooms and it is magnificent
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May 2023 by Mark Skoog
Professional, knowledgeable, informative. And over the top helpful. Nothing short of satisfaction on all opinions posted above.
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July 2021 by Edan C.
We used Bioshield paints in our bedroom and both our painter and I were very happy with the results. Then, we decided to paint our hallway. We ordered more paint, this time we chose a different shade of white that is listed on their website. We began painting today and noticed the white was really a light salmon - it looked nothing like it does on the website. So - we called Bioshield -- and were immediately belittled and berated by a guy who turned out to be the be the owner (!!). We've spent close to $400 on paint from Bioshield and were told we couldn't get a refund for the unused paint - AND - they assumed zero responsibility for the tint of the paint. Apparently, somewhere on the website is a disclaimer to not trust the tints on the website when choosing paint. I know, it makes no sense when I type it either. So, if you order white and they send you green, tough luck, because they don't do refunds. It's almost shocking to receive such terrible and abusive treatment in this day and age. Businesses seem to bend over backwards not to receive bad reviews on social media, but Bioshield DOESN'T CARE AT ALL how they come off to customers. We were going to spend thousands with them to finish our house because we really loved the product, but we cannot support a business that treats its customers like garbage and assumes everyone is out to scam them. I would stay away from Bioshield at all costs, and check out other clay paint manufacturers that actually care about their customers.
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May 2021 by Michael G.
Very difficult to work with. Can't touch up at all. Not worth $5.
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May 2019 by Michal E.
In the past, I used the products, and I thought they were great, but I recently bought another product that didn't work out. The instructions on the label were not adequate. Then, I encountered conflicting customer service. I spent a lot of cash to mail back the product per their recommendations, and then they would not even give me a partial refund.
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May 2019 by Reb C.
*Update* It has been two weeks since I put one coat of the Bioshield clay based paint on the walls. I still can't be in the room without my nose and eyes burning. I have purchased three gallons of the Bioshield clay based paint. Two in October 2018 and one in May 2019. The first two were ordered at the same time and while I had a problem with a strong smell I talked to the company and worked through it. I decided to give the paint another try when it was time to paint our guest bedroom/office. This time I ordered one gallon.The room is about ten by eleven, one wall is mostly closet and another wall has a window so there isn't all that much wall space. First, when opened I saw that there was an orange streak in the paint. I contacted the company and was told that it was tinting that didn't get fully mixed just stir and it should be fine. I stirred, a lot then finally moved on to painting. There was a smell, clay which you expect, but something sharp too like a strong vinegar or alcohol smell. More stubborn than sensible I kept going. After all of the paint was applied (one coat to three walls) I was not feeling great. When my husband came home he said he could smell 'something' sharp as soon as he come through the laundry room. I told him about painting my office, he opened the door and closed it immediately. I had the window open and a fan going but the odor had definitely multiplied. That was Friday afternoon. It is now Monday afternoon. After three full days in warm Arizona weather, an open window and two fans going the smell is still intense. It burns the inside of my nose and stings my eyes. The walls feel dry and all painting tools were taken outside right after I painted. I don't know what is causing the smell. The company advertises that there are no harsh chemicals in the paint but it definitely has a chemical smell in that room. I am concerned about the situation. In trying to improve my living space by purchasing 'natural' paint I have made the situation much, much worse. I tried to contact the business this morning. I asked to talk to the same person I spoke with on Friday. The woman who answer red the phone was rude and unhelpful. At over $70 per gallon (price and shipping) I would have at least expected basic customer service. Now I have a room I can not enter. If the smell wears off at some point in the future we still need a 2nd coat on three walls and have one that is unpainted. It is a disaster.
