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March 2024 by Greg B.
It's not readily apparent from the modest outside of Back At The Ranch what a truly incredibly large selection of high quality men's, women's and children's boots they offer in an array of colors, styles and leathers. You can either choose from an attractive selection in their three showrooms or custom-order exactly what you are looking for. Ann was amazingly helpful in trying on different boots to find the best look and feel. I fell in love with the pictured fine ostrich leather boots.
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October 2023 by PG
This store is an exotic cowboy boot lover's dream. They sell custom boots. I bought 2 pairs of the Wendy ankle boots, which were already crafted and sold in the store. One is sueded crocodile/nubuck and the other is ostrich/nubuck. Wendy and her staff are very friendly, personable and professional. They will address any concerns you have. On our recent trip to Santa Fe, I bought a pair my first day there and then returned the next day and bought another. I don't regret it. Very comfortable. I will always have fond memories of this store and my memorable trip to Santa Fe.
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May 2023 by KH
Would not recommend giving this company your business.
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July 2022 by Mika O.
Back at the Ranch boots are as good as it gets. As the proud owner of an excessive boot collection, I can honestly say that my pairs of Back at the Ranch boots are among the most loved in my collection. My first pair was a gift from my grandpa for my 16th birthday. 15 years later, they are even better than the day I bought them. I am also a board member for a local Santa Fe charity. Wendy has gone above and beyond with her generosity and support of Buckaroo Ball. Wendy and her entire team are the real deal. Wendy and Ann in particular are absolute pros. If you want a pair of authentic boots that you will love for decades to come, look no further. Thank you Back at the Ranch!
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May 2022 by Elizabeth H.
This is my experience as a customer and employee. While they do a lot of custom boots Wendy and Ann want to fit you in off the shelf boots many of which have been sitting around for years collecting dust. Or, were someone else's custom boots rejected or made wrong so they resell them. And don't need a custom fit because they really don't like it - if the boot is made incorrectly they have a hard time reselling it, so they don't want to fit you. The owner pulled me aside and told me not to work with a woman with 10D for this very reason. I also heard the owner jack up the price of a boot $400 because... well not sure why because it was marked lower but the customer looked wealthy, she did the same thing with a $350 hat. I found it to a pejorative hostile working environment bordering on abusive, while everyone but Ann/Wendy were lovely and kind. Wendy told me she was a kind, generous person but didn't pay me for computer work she said she would and you can't really consider yourself generous when you give a charity a $1000 gift certificate for $4000 boots that costs you $700. If you are looking for a true custom boot experience with better people try this:
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May 2022 by Caroline Sladic
Back at the Ranch has a beautiful selection of boots and great customer service to match! Their boots are unique and well crafted, and they were delightful to work with throughout the ordering process. I did have a slight hiccup with my order and they remedied it quickly and graciously. Thank you!
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April 2022 by Spiker Davis
This was one of the best retail experiences that I have ever had. It was for sure THE BEST BOOT BUYING EXPERIENCE EVER! We got unbelievable service from Ann and Melissa and then the owner Wendy came along and that was awesome also. In my opinion, The quality, choices and craftsmanship were way better than Luchesse and l have never seen options like they had. We bought boots with belts to match and a hat. Everything was perfect and I will continue to buy all my boots from them. Do yourself a favor and check them out before you look anywhere elseSpiker
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April 2022 by Shamarie James
Best place in a Santa Fe to get custom cow-boy boots
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April 2022 by Nathalie S.
Wendy and Team were amazing. We experienced an issue with hours posted on Google. After a friend placed a call to them and left a voicemail telling them about the confusion with the posted hours on Google, they promptly returned the call, met us at the store and opened just for us! Above and beyond! We spent the most enjoyable afternoon buying truly one-of-a-kind custom boots. These are memories and boots that will last a lifetime! Cannot say enough wonderful things about the quality of the boots, the experience and the team!
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January 2022 by Matthew Bailey
Very High quality boot maker. I still own several pairs from them, which always get comments like "those are amazing cowboy boots!". If you're visiting Santa Fe, and you don't stop in here, you're missing out big time.
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December 2021 by Philippe Jacques Kradolfer
What a nice and pleasant little store! Back At The Ranch, a few blocks of the historic Santa Fe Plaza, is a place to visit if you like boots or not. With a large selection of hand-made beautiful (and expensive) boots is a must visit place while walking around in Santa Fe. Very nice personnel/owners will make your visit a delight, unless the store is crowded. We were there mid-November and it was a great experience. You will definitely love this place.
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October 2021 by Nancy Esposito
Amazing custom boots and so much fun to try on!
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August 2021 by Cynthia Parks
Most beautiful boots ever!!
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June 2021 by Elijah Mountain
Desolate... Delicious ?
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December 2020 by Steve Howard
If you are looking for the best boots on planet earth, and I mean the very best, this is your place. The quality of their boots is truly exceptional. I bought a pair of full croc boots several years ago (picture below) and they fit and feel like a million dollars. I live in Nashville, Tennessee, and get compliments on these boots every time I wear them. The customer service is awesome as well, which means a lot to me. Wendy and her staff are friendly and go out of their way to make sure you are happy. They clearly take great pride in what they do and it shows. Count me in as a lifetime customer. -Robert (Steve) Howard
