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February 2024 by Sean F.
I don't know why even bother. This is the worst hardware store in town, both in terms of random selection and useless employees. This time since it was closer, and I only needed one thing, I went there, told an employee as soon as I walked in that I needed someone to open up a locked case (for a $6.99 part!) and they said they'd send someone over. 5 minutes later, no one, even though 7 employees were standing around, mostly chatting with each other. Save yourself some time and frustration, Big Jo True Value is only 5 minutes down the road, is stocked my people who know what they're doing, and always have staff waiting to help you as soon as you walk in the door.
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February 2024 by FancyChicken C.
I shop here a bunch and appreciate the convenience of going here rather than Home Depot. One of the managers I've interacted with a few times is always super cool and gets the job done even when there's an issue. Employees are always willing to help if you ask but give you space, which I appreciate a lot. Grateful for this store and the people working there.
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January 2024 by Donna S.
I've shopped at Ace for YEARS. I find that their prices & sales are great! This is the only Ace Hardware store in my area. During covid I had a couple incidents of cashiers being rude... but I let it slide because I knew how hard it was to get workers. On my last visit -- it was the last straw for not complaining. An Ace Employee was walking out for a smoke break & admonished me for driving too fast. I had JUST pulled in from a busy street and was slowing for the first speed bump (and a pedestrian I'd SEEN crossing some distance ahead.) I approached him when I got out of my car. He said it was "his business" because he worked there & that he "did it all the time." Of course he does because cars are coming from the busy street! I was headed here to shop. An employee inside was VERY courteous & I told what happened. A manager came out to hear my story & she didn't seem concerned. I won't be back.
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January 2024 by Philippe HOLTZWEILER
Convenient, with an excellent choice in the electrical, plumbing and fastener departments. Depending on one's luck, the service can be very good, very unfriendly or completely moronic, a weird customer experience...
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January 2024 by Isle Sands
Mean, disrespectful, and an immature brat. I needed help getting a faucet cartridge and the parts are locked away. One of the employees was helping another person in a case next to the one I needed. When he finished up, he just glared at me. I smiled and said hello and asked if he could open up the case. He snaps at me and says “I’ll be with you in a few minutes!”. No other customers were even around us. Then he calls for backup and I waited for 15 minutes, while that guy just stood there with a nasty attitude not doing anything! The next employee was nice and helped. The first guy should be fired! Many of us need jobs and are willing to work well for them. That little brat is an entitled piece of trash. I didn’t deserve that treatment. And if I hear the excuse of “Maybe he was having a bad day”, I certainly was having a bad day before I got there and was still polite. I had no running water, drove on icy roads, and a burned hand! There is no excuse.
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January 2024 by Ida C.
Mean, disrespectful, and an immature brat. I needed help getting a faucet cartridge and the parts are locked away. One of the employees was helping another person in a case next to the one I needed. When he finished up, he just glared at me. I smiled and said hello and asked if he could open up the case. He snaps at me and says "I'll be with you in a few minutes!". No other customers were even around us. Then he calls for backup and I waited for 15 minutes, while that guy just stood there with a nasty attitude not doing anything! The next employee was nice and helped. The first guy should be fired! Many of us need jobs and are willing to work well for them. That little brat is an entitled piece of trash. I didn't deserve that treatment. And if I hear the excuse of "Maybe he was having a bad day", I certainly was having a bad day before I got there and was still polite. I had no running water, drove on icy roads, and a burned hand! There is no excuse.
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January 2024 by Victoria Lopez
Much quicker than a Walmart run
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December 2023 by Nathan Duran
Rude staff won't even get there cell phones to inter act with you when your paying ?
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December 2023 by Francisco Franco
Was greeted immediately upon entering the store found what I was looking for with minimal effort. Great Employees!!!
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November 2023 by Brian Kliesen
Lots of Stihl chainsaws, parts and accessories, but no prices, so you have to take things up to the counter and ask for the price. Otherwise very helpful.
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October 2023 by Carl P.
Wandered in to get staples for a staple gun, and interacted with at least 4 staff members on different topics. Each one was polite, respectful, knowledgeable...these folks seem to enjoy their job. Whatever they have going on here, other business in SF could learn from this operation... Thank you!
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September 2023 by Mario larranaga
Always a great Stihl Milwaukee and Craftsman dealer plus hard to find odds and ends
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September 2023 by Mystic euthanasia
I would give this place a O if allowed, I walked in to view and buy a light bulb and fixture, I need help to execute my question for my purchase, after walking around to find a employee I found a a man behind the where they make the keys, I asked him very politely, can you please help me, and his response was very vulgar "with what?" I tried to explain what I was confused about the wiring situation, he became very hostile toward me and he has a very cocky attitude like I was bothering him when he was on his cell phone, so after I interrupted him he became very belligerent and said I couldn't be in there with my purse my large satchel, That sealed the deal for me. They missed out on a 7 to 800 sales where I'm trying to fix my home up with this type of lighting lo and behold. I went to Home Depot and they treated me like royalty. I will never go back to this. God forsaken an establishment that will stereotype you right off the bat. I feel sorry for Ace hardware because they have a very very good reputation but not at this place. Please do not go into this place. It's nothing more than a joke. It's racist and I will never go in there again nor will my co-workers again. I am a licensed contractor because I carry my paperwork in my satchel my important paperwork I was marked, Ace hardware missed out on a big sale and bigger Central sales in the future. I could care less what you people do from now on, but I'll take my business elsewhere. Recommendation spend your hard earned money to professionals like Home Depot, Lowe's I have never been treated with such disrespect.
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August 2023 by Marcia Medina
Salesmen hang around talking or walking past you not acknowledging you. You have to track them down to answer questions. Sometimes they act like they're too busy to help you. I'm not sure if this is because I'm a woman. Next time I'll go to True Value.
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August 2023 by Ian Baker
It's generally a good store. A good amount of selection for plumbing fittings.
