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February 2023 by Drew J
Don't even think about these people answering the phone. If there are actually people in the branch, they're probably just lounging around toasting each other at how they don't have to work. You may show up at a particular time to the actual bank, just to find them at lunch or on a siesta. I would pick a different bank if you have any other choice.
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December 2022 by Kay Dzagan
They will not answer phone calls or call you back for coming in for service. I give them 0.
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June 2022 by Chelsey Jarvis
I would give them zero if possible. Rude staff who don’t want to help, their favorite thing to do is pass the responsibility to someone else and said “no, sorry”. I sold my car and got a check from the dealership from Wells Fargo and they REFUSED TO CASH IT! I was baffled! The staff is horrible to people and not helpful at all. I was going to switch my banking from BOA to WF but not after this! My advise, go elsewhere!
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August 2021 by Tim Amyett
I moved here a few years back and was use to good service by a smaller hometown bank. Wells Fargo is the only chain bank in town and they really don’t care what kind of service they give or their reviews. Who do they think they’re fooling. If they wanted to give good service they wouldn’t look for every excuse not to!
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July 2021 by Maria aguilar
Very rude and unprofessional the women I spoke to kept speaking over me. They made a mistake on my account and basically said it wasn’t their problem and I could just wait to see when they had an opening available.
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July 2021 by Bill Martinez
In the last 6 months I have had 2 fraud charges on my debit card. The first time I had to go to Alamogordo to get a temporary card.Now Wells Fargo will not give temporary cards, I've had it!!
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October 2020 by Nassar Jabbar
Very helpful lots of long term employees
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September 2020 by Jennifer Graham
The staff that came to the door was VERY rude and unprofessional! After banking with WF for over 25 years I have NEVER had such disrespectful service.
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June 2020 by Boohoo B
Left my card in their drive up atm and it got shredded apparently, tried to go get a new one but was told the bankers were booked until the following week because they aren’t there as much due to “COVID” I was told to call a number to order a new one so now I have to use cash until it gets delivered. Called the number to order a new card and was put on hold for 20 minutes. Horrible customer service. I would highly recommend going to another bank. That’s what I’m going to do once this COVID stuff is over because they make it too difficult to do anything.
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October 2019 by J M Lewis Stalcup
Clean bank, helpful happy people.
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October 2019 by Michelle Burge
Customer service doesn’t apply at this branch obviously . I wouldn’t even have put one star but I HAD to . Employees at drive thru are ridiculous ..... what a joke
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October 2019 by Kevin Mayberry
Absolutely HORRIBLE customer service .
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June 2019 by Cliff Herring
I went into the lobby to deposit cash into my son's account. The Teller told me that she could not accept a cash deposit . I picked up my teeth and asked her if she had missunderstood me. I needed to deposit American In God We Trust Dollars into the Bank. She again informed me that Wells Fargo no longer accepted cash, except from Commercial Accounts.
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June 2019 by Glen Link
I’ve been with Wells Fargo for over 20 years first they took our bank out of dexter then a year later they took the atm. Now that we move to the mountains it gets worse. The Last 3 times I drove 15 miles to get there and the internet was down or the atm was not working due to power problems or something else. WHY don’t you guys have another atm some were else in town or get a back up generator. I think I just need to get another bank and not have to deal with this.
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March 2019 by Philip Michaels
Horrible I never been profiled against so openly I felt like less than an equal person because I don't have a million dollars
