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November 2023 by J M.
A place you can go even if your not sure or if you don't have the knowledge on how to repair something. The staff is outstanding and knowledgeable.
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September 2023 by Tom L.
This location is very well ran, extremely well stocked, and the entire staff is extremely knowledgeable and very, very nice. The moment that you walk in they are there to help you if you want to just browse, you can browse all day. But if you're looking for something very unique and special, ask them if they don't have it, they can get it. Exceptional Community based company
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June 2023 by Kenneth Hof
Unknowledgeable staff but refunds were fast
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October 2022 by Jim Albright
Nice helpful people and way better than driving all the way to town
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September 2022 by Alexis W.
Always really helpful to me! Know their stuff and can always guide me to the right place in the store.
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September 2022 by Polly
I've only been in there once but I'm definitely going to make them my hardware store I live here in Ruidoso so I absolutely think they're great they're all super nice and very helpful
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August 2022 by David Fisher
If I could give a negative 1000 Iwould! We bought a weed eater before they closed. My son used it and realized it wasn't strong enough for the tall grass. Went back to the store to return it. They closed at 4:30. We went to Ace, they were still open. We purchased a sthil from them. It was a much more powerful machine and he was able to finish the job. We went back to the store after breakfast to return. We were told we should have waited and had them adjust it the next morning?! We tried to explain and they kicked us out of their store!!! I have NEVER experienced such horrible customer service!!!! The owners were extremely rude!!! I will never buy from them!!! If your reading this...you SHOULDN'T EITHER!!! What happened to doing the right thing? I guess we should just expect terrible service from now on.......Shop at Ace! They were kind, and helpful!! You won't be disappointed!
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July 2022 by Gage Larsen
balding white hair man was nothing but rude and disrespectful when i returned to inquire about the product he had sold me, he told me they would work and when they didn't it was my fault, did nothing to help me or fix my problem. lost a customer and will never be coming back, ace hardware in town provides better customer care and knowledge.
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April 2022 by Jake Goertzen
Helpful people family environment everything you need for your repairs this place is the place. Ace is the place ? Not for this Mennonite, true value is the place for me. If John Madden were still around he would agree. Yep come get all your parts here and see the smiling faces
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March 2022 by Robert White
The is knowledgeable on there product. I bought an echo chainsaw from 2 years ago and they are very helpful to this day
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January 2022 by Paula Burns
I've only been in there once but I'm definitely going to make them my hardware store I live here in Ruidoso so I absolutely think they're great they're all super nice and very helpful
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October 2021 by Scott L.
Just moved to Ruidoso and renovating our home, so LOTS of trips to find tools, devices, electrical, plumbing, and YOU NAME IT, these guys will have it, help you find it. Extremely friendly, hospitable and knowledgeable. Do you pay extra for this kind of service? Yes. How much more? I'd guess 10-25%. Is it worth it? Usually, yes, but driving all the way to other choices can make the premium worth paying.
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October 2021 by Sylvia C.
Great customer service and you can find exactly what you need when you need it! Highly recommended.
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September 2021 by Billy Bell
Great place to shop! Excellent customer service!
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August 2021 by Mike M.
Great family business. Very helpful staff. Limits on items only due to the small footprint the store has to work with. I would recommend stopping for basic hardware needs.
