-
September 2024 by Bob Rogers
Exceptional Service! Was with my family on vacation passing through Roswell, NM late last Sunday afternoon. We had a slow leaking flat tire and needed it repaired or replaced before continuing on our trip. Braulio Morales and Jerry Romero were working in the Tire & Battery department then and immediately went to work for me! Turns out I needed 2 rear tires immediately. They located the tires on the rack and installed them for me very quickly - and we were on our way again! Otherwise we would have had to stay overnight and disrupt our vacation plans. Really appreciate these guys!!!
-
May 2023 by Tiea Bustamante
This store in Roswell NM, has some of the most skilled \\u0026 kind shop employees! These guys are quick \\u0026 beyond helpful! The valve stem on my tire was leaking air out at a ridiculous rate! It was around 630-7pm \\u0026 we just wanted to get back to Portales! Everything was closed! So I can’t explain how thankful I am to the 2 guys who helped my daughters \\u0026 I! They had my car in \\u0026 out in less than 10 mins! They removed my tire, fixed it, put it back on \\u0026 they even checked my other tires! Having highly skilled hands in a shop—\\u003e is what makes this shop—\\u003e 1 of THE BEST I’ve EVER DEALT WITH! I/We definitely recommend these guys… to anyone \\u0026 everyone!
-
December 2022 by Angela Adele Green
I had some pizza before I shopped plenty of selections for food. Overall, the place felt like a warehouse full of stuff found everything I was looking for eventually maybe a map would be easier for navigating the place The employees at the exit checking receipts remind me of the regular store
-
June 2022 by Michelle Gonzales Miszlai
All the shelves were full. Friendly employees. The store was clean & tidy.
-
October 2021 by Mabel Feazell
I have to drive from Ruidoso 1.5 hrs to get to Sams and obviously don’t go as often, about a month ago I went to get snacks for my son, I opened the ritz crackers and they were rancid , big box wasted! ( exp date Jan 22) Yesterday we stopped to get supplies for a weekend in the motorhome, got some tortilla chips and opened them today … same thing ! Rancid ! It reeked when I opened the bag but I still wanted to try em… (exp date 11/21) So disappointed …
-
August 2021 by Mario Nevarez
(Translated by Google) Very good service(Original)Muy buen servicio
-
August 2021 by Jerry Arthur
I stopped by the tire department at 6:30pm. The posted hours of operation say the tire department is open until 7:00pm on Thursdays. Doors were locked and lights were off. What is the purpose of posting hours of operation if you are going to come and go whenever you want? I’ve been a member for 7 years. This has me rethinking renewing for for number 8.
-
May 2020 by Patsy Alvarez Nickles
Love the prices and great customer service overall
-
April 2020 by Joanne T.
Usually pretty pleased with Sam's. I was there a few weeks ago and needed help at the self-check. One lady on duty, and she was down the way, chatting with friends. Totally ignoring the lines of customers at the self-check lanes. Very busy time. Her back was even turned! People were backing up at the register I was trying to use, also, but I couldn't help it. I had to walk down and wave my hand in front of her face! She was able to solve my problem right away. And was very snippy about it. Excuse me, do you work here????!!!!! Sam's supposedly has reserved Tuesday and Thursday mornings between 7 and 9 AM for people in the high-risk group. I am 68 with multiple health problems. Got to Sam's a little before 9 am this morning (Thursday). Store half-full of people half my age. Including families with children. I complained to a mgr. He tried to tell me it was 9:00. No, it was not. But, as I tried to point out to him, there was a young family (large group of people) checking out at a nearby lane. So they obviously had been there well before 9 am. His response was to just repeatedly tell me that I should go to the area where staff would help me. Take my list and get my stuff for me. Which is a service Sam's provides during these time frames, for people like me. No, thank you!!!! I never get Sam's ads in the mail anymore, like I used to, so I don't know what's on sale. Plus Sam's is worse than Walmart about changing out their merchandise. I didn't know til I walked in the store if they had what I wanted. And I also like to cruise around and see what else there is that I might want. I am filing a complaint with the Sam's main headquarter. Plus, the governor's office, as this is a health risk. And anybody else I can think of.
-
September 2019 by Andy
Very quick and friendly
-
September 2019 by Spirit Cher
COMMENDATION. I would like to extend my deepest gratitude to some of your team members, namely Martha, Jeremy and the old gentleman by the entrance and the courteous lady by the exit at around 1030am. I accidentally left my bag which contains the car keys inside the trunk while I was unloading my groceries. I asked the nice lady at the exit to help and she requested help from Jeremy. Jeremy tried to help but unfortunately nothing could unlock my car door. As I wasnt unfortu
-
June 2019 by A L.
Great service. The young lady at the front was so nice. She went out of her way to help us and was so friendly. Thank you Marissa. That was the first time in the Roswell Sams.
-
May 2019 by Tami Colon-Escobar
Good deals. Not enough people working to man the desk.
-
October 2018 by Marla Creel Carr
WOW! Inventoried and as heavily stocked as our old hometown of Mansfield close to DFW! Spotless and awesome service! 5
