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March 2024 by Truk3r Lyfe
Wow,the manager,David, provided horrible customer service..Usually my experience is positive ,however, today this guy seemed to have a personal issue with allowing me to work out ..The employees around him seemed to have more knowledge in how to provide good customer service better then him. Fortunately,the staff under him had to interven and assist him so that i could successfully check in.The guy must be having a bad day ,or maybe even some mental health issues...Who made him a manager?...Staying positive, beautiful day..
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March 2024 by TinaMarie Mettin
Love the black card benefits; tanning, massage beds
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February 2024 by Amy Semler
My boyfriend and I used this gym for several months in 2023 and I guess it's pretty much haunted. The water was cold in the ladies locker room and I complained, and the next week they had a plumber fix it. But then it immediately stopped working on the men's side. (It will get hot if you turn on all the showers at once and let them run a minute.) I suppose the hot water could be explained by plumbing issues. But there were electrical issues, the sinks would go on and off by themselves with no one near them, and the lights would dim and get stronger. Sometimes at the same time. Also, the locker rooms were always ice cold, even on hot days, no matter the temperature in the outer room. The men's locker room is more active than the ladies I think. Unrelated to the haunting, one day a man came into the women's locker room, stripped down and exited the stall fully naked. He said he thought he was in the men's room. This was reported.
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February 2024 by Mireya Aragõn
Where do I start. I'm in the parking lot and I'm getting my drink ready. A staff member gets into her car (she is wearing her planet fitness work shirt) that's parked behind to the left of my truck and she peals out almost clips me and my door and keeps driving like an idiot. I get it you have a gray dodge charger but no one's impressed with your driving. I find it sad if you dont like your job you dont have to almost hit someone. And 4 peel out is a little to much... And that's only the parking lot. The red light and tanning were dirty. I tried to clean the floor I ended up having to wear my socks and tossed them after the tanning but one star because the 3-4 staff members said have a nice day.... sorry I've been many gyms and this is the by far dirtiest. ??♀️
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February 2024 by Alyssa Gonzalez
Very polite employees. Always clean and brand new machines
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February 2024 by Sandra Phipps
Employees are nice and helpful. The place is very clean and organized. Very accommodating
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February 2024 by Jon Von-J
I love this Place!
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February 2024 by Guadalupe Wimer
Planet Fitness is a great place to exercise. It has every machine needed and after the workout there are massage chairs and Hydro beds to reduce soreness. The staff is very professional and helpful. It's a no stress place to work out... plus it's affordable!
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February 2024 by Anne' Hill
The Roswell manager does an excellent job caring for the facility and patrons.
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February 2024 by Ashley Rascon
The employee, specifically one named Daniel from the front desk is extremely rude. They have absolutely no manners. It brings down the vibe of the whole club if you’re trying to sign up. I simply wanted more information about the black card membership and he kept hanging up the phone over and over again literally more than five times. It’s not a long drive, but I had to go all the way down south in person to try to get this information. Employees from other planet fitness I go to are very nice and friendly That’s why I wanted my two other friends to sign up with me. Instead With all the rudeness From this employee, they went somewhere else to sign up.. I’m still trying I even called over the phone this morning but it seems that the club is Closed? Even though the website says they open at 5 AM.
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January 2024 by Crystal Moreno
I enjoy coming great environment great staff & clean equipment
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December 2023 by RexAndJaime H
I enjoyed working out & showering there. My husband however, couldn’t get any hot water in the men’s locker room. An employee tried to help him after my husband went to change the temperature & the handle broke off in his hand.Then I tried to cancel. Was told by a worker that it was impossible for him to do it. I’d have to wait until the next day. I went down there, they canceled it. I had asked if they would be taking that last charge off since I wasn’t wanting to be a member anymore. They said yes.Evidently they didn’t take it off because a few weeks later or so, my debit card was shut off. I tried to call& fix it. The man that finally got on the line to fix it couldn’t hear me, after the lady transferred me to him. He never called me back. Whatever. The women’s locker rooms & showers are fine. I used 2 different ones. The women’s locker room had hot water, men’s didn’t. He tried twice. Refused to finish showering in that cold water. He’s never been back. I canceled.
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December 2023 by Flere Bear
Older equipment but clean. There are not many stations with paper towel and sanitizer. The steppers in the 30 minute workout area are all close together which is odd. The area where the hydromassage beds were did not have a/c or fans. It was quiet while there at 2:30 pm. Locker room and showers in women’s was clean and very big. For once I saw the showers actually had a shower caddy so you could put your stuff up there and not on the floor. Not sure why all locations don’t have these. I also noticed that of all the locations I’ve been to, the only ones that had scales were in Wisconsin. Being on the road full time it would be nice to track my weight.
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October 2023 by Gabriela Duvall
Extremely cold water on the showers and no good pressure. I waited for a while and it never warmed up
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October 2023 by Holly Hill Langston
Went in with a question about upgraded membership benefits and asked to see the hydromassage set up. First I was able to try it and it's fantastic. The gym was clean and busy. I plan to start a membership next week.
