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September 2024 by tom smith
I stopped in I had a couple of questions, the lady at the front desk or whatever you want to call it could not have been friendlier. This seemed like really good folks here
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August 2024 by Pamela Cecenas
Amazing service, very quick and efficient in resolving my problem. Apart from taking care of my planned & scheduled repair, they also took care of a few things that came up last minute to make sure I could drive my vehicle comfortably.
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July 2024 by Rose D
Thank you! I can't believe you managed to save our trip for my son's change of duty station. Excellent service, much better price that I hoped for and Rebecca is the best.
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March 2024 by Wesley Morgan
Came in for rear main seal leak found out it was the oil cooler they fixed it and my vehicle runs like a champ price was alot cheaper then quoted so very pleased saved me over 600.00 compared to competitors pricing
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March 2024 by Janel Jennings
Great experience. The people I dealt with were awesome and went above and beyond the norm. And got to pet really cute puppy also.
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March 2024 by Derek
Im reluctant to do this but I feel like I could help some people when looking for a mechanic.
I took my BMW to Hicks Automotive in Roswell, NM on Feb. 1st. I was promised that they had experts that know how to diagnose and fix foreign vehicles. I was charged $1,297.47 to basically replace a bunch of hoses that did not need to be replaced. The receptionist made many mistakes and gave me the run around for 5 weeks. First excuse was that "she ordered the wrong parts." A few days later, "the mechanics ordered the wrong parts." Then a few days after that, "we have 5 different BMW's in the shop and she got confused which vehicle was mine and once again ordered the wrong parts." Finally after weeks of keeping my vehicle and me having to rent a car (all on my own expense) they said my car was ready. But, I received my car in worse shape and still need to get the leak repaired.
I am not writing this review out of anger, I was respectful to the receptionist and staff throughout the entire process and only stated my concern after each excuse. Most of the frustration came only after having to borrow vehicles from family members and eventually having to rent a car. If this review can help save someone else the headache or even help Hicks Automotive tighten up their procedures, then i'll be happy. But a part of me feels it was their intention to repair what they want and over charge for their services.
Im sure I am not the only one that has had to deal with the horrible customer service this shop has produced but I did my part and I paid over a thousand dollars in repairs. They should have done their part and completed the work that was agreed upon.
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March 2024 by Brandon Brown
Great people great prices. They took really good care of my car!
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January 2024 by Norman Andrews
Knowledgeable, friendly, competent shop. They have done plenty of repairs for me, and I never had a problem. I saw a one or two reviews complain of long waits, but good mechanics stay busy and have other cars lined up for repairs--so it's always a good idea to ask when they can actually begin and complete the work. On the flip side, one reviewer was grateful that they got squeezed in quickly because they were passing through town were stranded by car trouble. Sounds like a good balance to me.
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November 2023 by Mitch H.
Hicks Automotive really saved my bacon recently. I had recent car issues and over the course of two months, I had taken my vehicle to two separate mechanics and was in contact with a third before Hicks was recommended to me. They towed my vehicle to their shop and on the same day told me what exactly was wrong with my vehicle (timing belt) and was also able to get it fixed in less than a week while being rather cheap for what all needed to be done. To be fair to the other mechanics, they tried their best and gave me good service as well but Hicks was definitely the best of the bunch and I will always recommend them in the future. Thank you Hicks Automotive!
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October 2023 by Steve Klaesius
I came in town late on a Thursday. Thursday evening my AC went out. I had my car at Hick’s around 9:30am on Friday. When the guys at Hick’s heard I had to be back in Florida Sunday they jumped on the repair and I left before 1:00 with my car running great! Great guys and great service!Services: Auto A/C recharge
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September 2023 by Brittany Peyton
Friendly helpful staff
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September 2023 by Manuel Candelaria
A1 service
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August 2023 by Christopher Wipperman
Amazing service. Fair prices. This is the place to come in Roswell for fair, reliable service
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April 2023 by Scott Bellis
Helped me out like no other. No games, delays, or playing around.
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January 2023 by CJ Argyle
The lady at the front desk was super kind. My bf and I were on a road trip and my CEL came on. They said it would be a week of waiting but then we explained we had to get back on the road and asked if they any recommendations for a place that could service a little faster. They understood we were from here and fixed it within 45 minutes. Only $90 for an air filter problem. Super kind people, gave us lunch recommendations, the mechanic explained thoroughly and also printed out a sheet of all the codes and explained what they were.
