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October 2023 by Denise Winchester
Friendly staff. They know their stuuf
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April 2023 by Robert Gautsch
Tried to make a deal with the salesman.....glad I went elsewhere.
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March 2023 by Zabrine Salinas
My client bought a reverse osmosis from Home Depot and went into Bush Appliances to buy connectors. The sales person there ended up convincing her that their reverse osmosis is better and has a better warranty than the one she bought, so she returned the Home Depot one and bought another from Bush Appliances. When they came to install it, she noticed they didn’t change the faucet. This was later confirmed by both me and her grandson. My client reached out and expressed her concerns multiple times only to get told they changed the faucet. She has received no help and and has had that system for a little over a year. She had the filters changed out recently, and about three weeks ago it began screaming at her. She wasn’t able to use it and It took Bush Appliances three weeks to come out and fix it. Their RO guy, Chris, said the system was fixed, but there is still no water pressure. My client confronted him about changing the faucet as well and he said that he could not change the faucet and a plumber was need to do so. This only proves that the faucet was never changed out. My client called today to speak with the manager, but talked to Chris instead, about the service fee she was charged and the still unfixed problems that were supposed to be fixed yesterday. In response to her issues he reacted disrespectful and rude towards her and he also hung up on her. So she called right back to speak with the manger James king who didn’t help with the problem and disregarded all that she was saying also being rude and disrespectful and is calling her a lier since then he has blocked her number so she can’t all to get this problem fixed. So she has gotten nowhere in fixing the problem and getting the issues fixed. I would not recommend wasting your money at this company because they do not have respect for their customers or on honor them when an issue arises. If I could give no stars I would but it makes you leave at least one star. I myself have witnessed a bad business that this company has given and would not recommend them to anyone. I will also be contacting the Better Business Bureau to report these issues.
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November 2022 by Bucaneer Bob (Command Post 61)
James is very helpful and quite knowledgeable
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November 2022 by Majorie Merritt
Over charged for an oven that took near a year to fix or replace. Charged for a double when it's clearly a single.
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October 2022 by John S
Bought a new Frigidaire dishwasher along with several other appliances from Bush Appliance during our kitchen remodel. Dishwasher prongs were ALL rusting on the tops after only 3 months of use. Called the store and was told first by one of the employees that I had purchased a "base" model with low end components and that was the issue. When that didn't go over well with me I was then told that the hard water in town was also to blame, even though we have a water softener and have never had an issue like this before. I then asked why this never happened with our previous dishwasher, which was a GE, and was told again that I purchased a "base" model and the components are not as durable. When I could see I would get nowhere with this person's reasoning I asked for the owner, Ray, to call me back. Mr. Bush also gave me the same story, but said he would replace our dishwasher racks. Replacement racks did the exact same thing three months after replacing them. Called Bush Appliance again and asked for a more permanent solution to this recurring problem. Was told that they would let the Frigidaire rep see pics of the second set of racks since I had taken them into the store. Heard nothing back. After 9 months trying to get a satisfactory solution to this issue with zero luck I will take my business elsewhere. As a temporary solution I bought caps to go over the rusting prong tips, but now can see that rust is showing up in other places. This is a substandard, defective product independent of whether or not it was a "base" model and should have never been sold in the first place, and I should have been refunded or allowed to exchange for a different brand when the issue continued after replacing the first set of racks. Instead I have a faulty product and no long-term solution other than to purchase a new dishwasher. Will take my business elsewhere
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September 2022 by Eliu Chavarria
Great place to work! I have the best coworkers! Always smiling! Most professional and highly skilled at the position they were hired to do!
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August 2022 by Janine Johnson
I have been trying to have my ice maker repaired for a year now. I had American Home Shield at the time. I have had them come out multiple times and was told at least 3 different things were the problem. I spent $500 running a larger water line to the refrigerator because I was told that was the issue, only to be told later it wasn't. They finally fixed that problem only to have come back and turn the water off because it was now leaking all over the inside of the refrigerator. They said they had to order a part, and every time I called was told they were still waiting for it. Now they are sending me bills for something that should have been covered under the original call. Now they are saying the part is not available. The owner lies and says he tried to call me several times and was unable to reach me. However he has the correct number and my phone is working perfectly. No calls and no messages. These guys are incompetent and crooks.
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March 2022 by Sandra Barraza
We were very disappointed in the service provided by Bush’s. After our refrigerator was in their shop from November 30 to January 14 and spending over $700 for repairs AND the trouble of transporting it a long distance to and from their business, we brought the refrigerator home to find that it was not fixed – still not freezing or cooling. We were charged for an hour’s service on the refrigerator, which tells me they spent very little time and effort on it over the 6 week period. And we were told they tested it before declaring it was fixed. Wow. They did refund $90 for the diagnostics charge and labor. We were still out over $600 for new parts placed on a still a non-working refrigerator. Won’t do that again!
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December 2021 by Betty Cosio-Avalos
Good customer service, not much inventory.
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May 2021 by Kimberly Sias
Very friendly and priced well
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May 2021 by christopher sifuentes
The absolute worst service Iv ever had in a Company. Ray bush sold me what he said was "top of the line" washer with the industry's best warranty. It was the worst washer I've ever owned in my life. Literally broke 50 times in 2 years and they refused to give me my money back or even try to make it write. They came out everytime and blamed it on us. The last time the washer broke (Samsung) them selves sent us are money in fool, while bush never even contacted us back to see if the problem got solved. Absolutely no service after the sale, (from the owner himself)
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May 2021 by Steph Johnson
Fantastic shop and great customer service! They were super helpful and very informative. They helped me figure out the reverse osmosis system and which refrigerator I needed. They were honest and clear cut. 10/10 would recommend.
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January 2021 by Amber S.
Was told one thing about a freezer repair, then found out it's another. No communication a week later that parts were on back order. People were beyond rude and hung up on us when we expressed our frustration. Save yourself the issue and go somewhere else.
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November 2020 by jesse cardinal8
Sold a elderly lady a fridge with wheel damage and didnt tell here they just put sticks under it to leavil it out . So you know she is not only a elderly lady she is a veteran and was done like this.
