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August 2023 by Sebin Robovic
Worst customer service alex guy who work there he is not spouse to working with people with he's adatue he think he os owner of that place have bad adatue and not professional at all. Better take ir money somewhere else where people help u and put u on road
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June 2023 by Rena Freed
Just don't try to call. It will just lead to someone using the website for you.
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April 2023 by Serena Darden
Unprofessional to say the least. Employees do not uphold the hours of operation. Was scheduled to pick up a rental car at 3 pm, arrived at location to find the front desk closed. Had to return the following day to get the rental. The girl working the front desk stated that she had to leave early the day prior to pick up her boyfriend, which is why the front desk was closed. I do not care. I had a reservation that was not fulfilled which affected our travel plans. Their hours are not accurate on Google. Worst hours ever, incompetent employees. No confidence going forward with them.
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September 2022 by Lucas Brown
The irregular hours wouldn’t be such a problem if they were posted anywhere online, or if there were a way to call the actual location rather than the main call center. All of this complicated the fact that I reserved a vehicle, only to find no vehicle available when I finally caught someone at the desk. Strangely, the lot was full of cars though!
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July 2022 by Julius Jacob
My experience here was pleasant. Check in/check out was smooth, quick, and easy. I reserved a Toyota Camry and got a Kia K5 which was very nice, the car partially drove itself which came in handy for my major road trip. The car wasn't the cleanest inside and out but it wasn't disgusting.
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July 2022 by Jessica Thomas
Nope. Crazy lines, very little inventory. I left the line and rented from National-that was my last time dealing with Budget.
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May 2022 by lydia g
I planned out a New Mexico trip but did not read reviews of the rental car booth. When I finally did it was very scary. There were lots of reviews on google about rude stuff, run down cars, staff not being there even during the limit hours, etc. i was very anxious about this part of our trip. However I was pleasantly surprised when my flight arrived early enough for me to make it during the limited hours. I was even more shocked when Justin was there! He was super friendly and helpful. Car is great and more than I expected for the price I paid. I am so grateful and would recommend avis or budget to anyone.
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January 2022 by Debbie Salisbury
Good luck getting a car in this town. I had a reservation to pick up a car on a Sunday morning, but when I got to the airport there was no one working at the counter. Luckily I was there during the 1 hour Enterprise was open. Apparently, this is not unusual. Glad I did not prepay.
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December 2021 by Michael Middleton
Very expensive but limited options at Roswell Airport with even more limited hours of operation for rental cars.
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July 2021 by Ollie Ward
What is up with the hours in this location.... Doesn't make any sense
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June 2021 by Markey Byers
Not my job type of place!!! Would recommend walking before renting a car here.
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May 2021 by Todd Coone
Rented a car in NM only to find out that they are closed on Saturdays by 7pm! My flight arrived at 10pm. Would have been nice to know.....
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April 2021 by ck thomas
Half the price for a better car than other rentals in the area. The guy was super friendly and pick up/ drop off was no fuss and no time wasted unlike the other places, especially enterprise in Carlsbad.
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October 2020 by Abby D. Robledo
Always a pleasant experience. Very professional.
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June 2020 by Dianne Waller
Polite helpful staff