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March 2024 by Chris Carter
Terrible rental experience.. overcharged me for insurance when I pre-purchased through third party. Terrible vehicle, disgustingly dirty inside and out. Drives with a wobble…. AND It’s WAY smaller than I booked and paid for (reserved full size) Won’t make that mistake again, What a joke
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February 2024 by Barb H-A
This was the fastest quickest, most pleasant and courageous experience I’ve had renting a car. The line was long the attendant took care of us speedily, and was very courteous, pleasant and professional. I would recommend Avis to anyone.
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December 2023 by Carlos Vazquez
THE CAR STENDED LIKE CIGARETTE
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December 2023 by Debora Terrazas
Normally I have a great experience which is why I always choose avis. This time, not so much. The left rear tire had a slow leak and needed air immediately. Once we got to our destination we needed to put more air. The car was not as clean as in the past. Alcoholic beverage bottle was left under the seat. It was very disappointing since I always brag about Avis.
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December 2023 by Theresa Walker
Avis in Roswell is a great place to rent from. Friendly and helpful staff. The cars are clean and exactly what you need.
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December 2023 by Darla Boss
Avis was a nightmare there was no one at the counter when I went to pick up my rental @ 1030am didn’t get the car until 1:00pm needless to say I missed my appointment and the car was filthy dirty inside and out , now if I would have returned it the way I got it I would have been charged, then I get my receipt and there is a 315.00 charge and I pre paid 216.00 on the car to make sure I got it and wouldn’t have to worry about it wrong
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October 2023 by clarissa pinela
First off, we would give ZERO Stars , if we could. We rented a car for 7 days, got the car and it was not as cleaned as should be, when returned, got charged a cleaning fee of $562.92, for a mild vacuum clean, and maybe a quick wipe down of the front hard surfaces. There were NO liquid spills on the seats or anywhere else. Aside from that fee, we didn't even get the receipt for it. We DO NOT recommend Avis , as they have proven to be extremely frivolous with their bogus fees.
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October 2023 by Bennett
Easy, fast pickup. Car was ready and clean! Drop off was equally as easy. Service one would expect…thank you!
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August 2023 by Sarah Strinden
I needed a tire repair but customer service would not approve the tire shop in the small town because it wasn't on their "approved list." The representative was rude.
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July 2023 by Marissa Drager
Rented from Avis Roswell for a one way rental to DFW. Was given the keys, no paperwork and no kind of walk through of the car, email confirmation never came through. The car smelled of cigarette smoke, and was filthy, upon my first stop realized it was covered in hail damage. I called customer service immediately, attempted to verbalize my issue to a non-english speaking attendant. I returned the car to DFW and was told by attendant there that she HAS to report the damage as done by me.
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July 2023 by Steven Shilling
Roswell Airport Avis gentleman employee always very helpful and polite. Highly recommend.
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July 2023 by Thesa Unabia
Excellent customer service at Roswell Airport location. Very accommodating.
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June 2023 by Poly Pocket
This place was awful! I had to wait 2 hours passed my reservation time to gamble on finding a car that wasn’t filthy. They do no cleaning whatsoever! I’ only 1 star because I have no choice to do 0. Will never go back!
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April 2023 by Bengy Pawmily
Justin who is based in Roswell International Air Center has been very helpful, Pleasant to deal with. He picked the right car for me. He check and put all information in the system not like other car rental which I experienced just put my reservation in a piece of paper and not call me if there was one available. Justin is very professional and he deserves a raise if I am the CEO.
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April 2023 by Clarice White
After having great service Avis for many years, I have recently experienced unacceptable service at the Roswell AirCenter in New Mexico. The last few times, I have received cars that have not been cleaned.
