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November 2024 by Rick Crocker
I had an excellent experience with Universal Transmission in Rio Rancho, NM! From start to finish, Linda, Aubre, and the entire tech team went above and beyond to assist me in procuring an OEM transmission for my 2014 Chevrolet Corvette Z51 through a warranty company. They showed incredible patience, professionalism, and dedication in getting everything sorted out, and they didn’t give up until it was right. I truly appreciate the care and time they took to ensure my car was back on the road in perfect condition. Thank you to everyone at Universal Transmission for your hard work and commitment to customer satisfaction — you guys are amazing!
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November 2024 by Dylan Kester
Great and friendly!
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September 2024 by Marie Smith
Personnel were very friendly and helpful
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March 2024 by Crystal Vik
Love Universal Transmission.They go out of their way for you. Got my baby up and going quickly and kept me informed. Definitely recommend
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March 2024 by Sandi Folks
Staff was very professional and friendly! They seemed to be honest and were not pushy about what needed, or didn't need to be fixed! Highly recommend!!!
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March 2024 by Rhonda Gallegos
We have been doing business with Universal Transmissions for years. They have always been honest and helpful in answering any questions we may have had. Today I called Linda and asked her for help with our sons car, which is in Arizona. Knowing that their business was not going to get any compensation, she still went above and beyond in offering her help showing us what direction we should take. I want to say thank you so very much, for your help!
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February 2024 by cheryl malaspina
Do you want the truth about your Transmission - or another ignorant clot trying to sell you on fantasy?The staff at Universal are well trained, understanding and you get an estimate and findings, in writing, at the end of their investigation that will satisfy this old lady or a master degree wheelhead. I think they are a great place to do business with.
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February 2024 by Philip Marshall
Very helpful and knowledgeable stuff. Great experience
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December 2023 by Austin Giorgetta
Genuine, trustworthy, and knowledgeable.
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November 2023 by Stepping Large And Laughing Easy
Great customer service
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November 2023 by May Rend
Thais place was awesome.. other companies I had called about getting work done on my transmission told me to give these a guys a call. Well, they were right. They checked my truck and everything turned out great.
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November 2023 by lawrence .montano
This was a great experience, they were fast and friendly. Quality work and Linda was awesome! I would definitely recommend them.Service: Transmission
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October 2023 by David Zarikta
August 7th my 1993 Jeep Grand Cherokee was towed to the lot per scheduled appointment with Universal transmission for a 42RE transmission rebuild. For one month I did not hear anything from this place. They had my number and my wife's telephone number on file. They also had my email address for which they emailed the quote for transmission rebuild. Approximately one month later my wife called to check on the vehicle since we had not heard anything. Apparently the mechanic there decided it was not worth it to work on the vehicle. The vehicle has a known exhaust leak(I was planned on fixing that after the transmission was fixed). Also the mechanic stated he could not shift the 4wd correctly( recently put a 242 transfer case in). All that was needed was the shift guide from the 242 which was sitting the passenger seat. The place also told my wife the differentials were not spinning, however this was not the case after towing home. I know this vehicle had some issues, however, all I wanted was the transmission pulled and rebuilt. They came highly recommended to me, but the lack of work and communication was piss poor. I would never take a vehicle there again. The price was much higher that all the other places I checked with, but I heard there quality was high. Well apparently not! I am out the cost of the tow to the shop and back, which is annoying.
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October 2023 by Greg Burgess
Very professional, honest and knowledgeable, love how clean there shop is. Which speaks volumes them.
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July 2023 by Natalia Salinas
Universal Transmission came highly recommended to me and I want to highly recommend them to you (and for good reason)! I bought a 2018 Chevy Malibu almost a year ago. It has given me so many issues since I’ve purchased it and recently started to give me transmission issues. I took it here to get the transmission serviced and was pleasantly surprised with how well the customer service was. Linda at Universal Transmission explained everything to me so I actually understood what was going on with my vehicle as well as what steps were being taken to fix my vehicle. I was very impressed with her knowledge of transmissions and cars in general. The staff and mechanics at Universal Transmission were thorough in the diagnosis of my vehicle. Linda and her team even found other issues with my vehicle. She took initiative to call the Chevrolet dealership and found out that one of the other codes that was popping up fell under a certain recall that was free of charge to fix. She explained once I picked up my vehicle I needed to take it there ASAP to get the open recall completed. The communication between us was excellent and in my opinion, the most important part. Not only did she communicate with me every step of the way, she was very fair in her pricing and cared about my vehicle as if it were her own. I like that. My vehicle was diagnosed and serviced expeditiously. Once my vehicle was returned to me, I took it to Chevrolet and they told me the recall was closed and I would have to pay out of pocket. I was so upset and was forced to call Linda back on a Friday at 5 pm. Without hesitation she sat on the phone with me for nearly 30 MINUTES assisting me with information that Chevrolet couldn’t or maybe didn’t want to do for me. Linda ultimately helped me save money, fix my car, and I am forever grateful. She is absolutely amazing! Thank you Linda and everyone at Universal Transmission for the EXCELLENT CUSTOMER SERVICE!Services: Transmission
