-
November 2023 by Gage Kemsley
I've been going to RR Imports for many years with a bunch of different cars and they have always treated me great and done the work at a reasonable cost. Awesome group that gets stuff done!
-
November 2023 by Don Miller
Friendly staff. Knowledgeable. On time service with no surprises. .... I returned for an oil change. I mentioned a strange noise I was hearing and could not figure out. They found the source; not a problem to worry about. ... I will continue to use Rio Rancho Imports as my service center.
-
November 2023 by Google User
They are great with my car and interacting with me, regardless of meBeing a woman.
-
October 2023 by Athena Madrid
The problem I got my vehicle back with is definitely not the same problem I took it in for which was also not fixed. I am not too happy with the service I received and I unfortunately will not be taking my vehicles back. My issue was electrical. I was told the fix the was unplugging the radio fuse. I get my vehicle back with radio fuse disconnected plus a whole other unrelated issue I absolutely did not take it in with. Oh and conveniently a belt broke during the diagnose that I was charged to repair. I was not shown the broken belt. I was told the fix for the new issue was spark plugs. Weird since I just had those done 2 months ago. Now I now need to pay someone else to fix both issues . I also got a text to ask how my service was and when I relayed the info above they did not even bother with a response. Had I received a response I would not of felt the need to leave this review. Wont be back.
-
October 2023 by Kevin Smith
I have a slightly lowered '84 rabbit and was not sure if they were going to be able to align it. I took it in and they did a great job. Got the steering wheel to point straight up again and my car goes straight down the road. They took all the play out of the steering wheel. Very friendly. Reasonably priced. I would highly recommend them.Service: Wheel alignment
-
October 2023 by Paul B.
Would not trust my Mercedes or Subaru to anyone else. They are extremely professional and honest. Pricing is fair and turnaround is always as promised. If you have the misfortune of needing a car repair, you'd be wise to allow them the opportunity to serve you. You will not be disappointed.
-
September 2023 by Taylor D. Holland
I just made my first appointment with this shop. I’m new to Albuquerque and have been looking for a trustworthy, reasonably priced shop to service my wife’s 2014 CLA250 Benz and I no longer trust the local dealer for several reasons. Just from talking to Tyler over the phone, I can tell they care about their customers. The other shops I’ve called so far sound like robots and are just as expensive as the dealer. Their reviews here are great (even the “bad ones” aren’t bad) and I’m pretty excited to have found a family owned import shop. Most of our friends and family w/ Benzs just use the dealership and couldn’t recommend a local shop so I’m excited to tell them about Rio Rancho Imports of all goes well.
-
September 2023 by Lu T.
Mike and the team here always take care of us and the needs of our fleet. Straight-up, and professional kinda guys. Thank you, Rio Rancho Imports !
-
August 2023 by David Chris
DO NOT go to this shop for repairs, they are lairs and thiefs. My wife got an estimate to replace our AC condenser (it had a hole in it). Imports gave her an estimate of $700 part and labor. We dropped the vehicle off yesterday morning, We get a phone call from imports in the afternoon, and guess what now to replace the Condenser it is going to cost $1,000. Some people would call that BAIT AND SWITCH. We told them no way, we are going to pick up the car and we are not paying a service charge for doing nothing. The owner called and said he would do it for $800 ($100 more than orginal estimate). So I placed a yelp review about his bait and switch. Well that hurt his the owners feelings, so he called back and said he would not work on our car. (that was fine with me). So I updated the review. Then he called my wife and said he would fix the car if take down the review. My wife asked me to take it down so I did. They keep our car over night. The owner then calls my wife this morning and says he decided not to work on our car, because of a truthful review of his con_artist business, after I took the review down. So in one day of inter action with imports. We had them lie to us 3 times. 1. The estimate, they lied about that. 2. Said they would fix car for $800 not $700 and tried to make it like we were getting a deal, it never happened. 3. Then even after taking down the honest review, the owner decide he was not going to fix our vehicle. This was import trying very hard to take advantage of couple on a fixed income (scum of the earth). DO NOT TRUST these con artists. And I dare the owner to despute any of this review. He won't because it is all true!!Services: General repairs & maintenance
-
August 2023 by jkreily
This shop is fabulous! I have owned a Fiat for three years, and until I found Rio Rancho Imports, the car was nothing but a continual headache. The staff at Rio Rancho Imports is great - friendly and professional and the mechanics are able to keep the car running in tip top shape. So glad I found this great shop.
-
August 2023 by Brandon Morgan
Great Customer Service!Great pricing ???Rio Rancho Imports is overall great people and mechanics to deal with.Services: Air & cabin filter replacement
-
June 2023 by P Tom
These guys always take good care of my vehicles. They stand by their warranties as well!
-
April 2023 by Todd R.
I have to give Mike and Randy a thank you!! They were professional and honest. Called to inform me quickly on the issue with my car. Fixed it in 24 hours!! I do wish they had ability to either tow or transport my car to the shop. I am only a few miles away. I definitely will be bringing my vehicle here
-
November 2022 by Skyler Glass
Perfect service. Everyone who works there is very friendly and knowledgeable. The only place I trust to go for things I can't fix myself.
-
October 2022 by Max Sale
Just fixed the shoddy brake job Rio Rancho Import's did on my parent's Volvo. There are two ways to replace brakes. One introduces air into the brake system and requires bleeding to remove the air. The other does not. They apparently did the method that requires bleeding (cracking the bleeder screw to push the pistons out to fit the new brakes) but failed to bleed. This introduced an absurd amount of air and led to unpredictable, unsafe brakes. I've never seen this much air while bleeding brakes. Not sure if this was laziness or incompetence. I can't believe they let the car leave the shop in this condition as it was obviously an issue when you pressed on the brake pedal.