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May 2024 by Ariaddna Gonzales
I love this place! They help you with everything for your pets and have excellent service and prices.
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May 2024 by Tami Greenwald
Great place! Nice understanding owner who cares about our pets. Staff very courteous and attentive. Thank you for taking care of me today. I will definitely return again and again.
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May 2024 by Alison Kionka
This business apparently told my family that I would need to find another nail trim place because I reported that my dog acted odd after seeing one of their other "heavy-handed" groomers (I think I said she "didn't like her" because that is how she communicates that) and that she urinated during the visit. My dog has never had an issue with one specific groomer and when her schedule conflicted with my new schedule, I voiced frustration and told the staff that my family would have to contact them to schedule an appointment. When my family contacted them, the owner reported we were no longer welcome because "of what I said about a groomer" but gave no further information. Try to act like your business is customer-service based and that these animals are our family and we are allowed to voice that they don't like how certain people act with them. There is nothing wrong with this, there were other options which I gladly accepted. My dog has anxiety which requires a certain finesse with her treatment and most animal-center/customer service-center businesses understand this. I have never had an issue in almost 20 years of having a dog with anxiety. I never was rude about the staff, I only reported that I disliked how my dog acted after seeing one and that I preferred to remain with our usual groomer. I was willing to wait longer to get in with her, alter my schedule if I needed to, and I always tipped. I thought about contacting them for more clarification in hopes that this was a misunderstanding but I feel from a customer service point of view, if the owner felt there was an issue this severe, they could have reached out to me directly for clarification. 0/5 customer service with no loyalty to the customer's satisfaction or our preference to whom we'd rather our pets have contact. I recommend it if you would like this same experience but I personally put my girl's best interest before all else. I will gladly seek out a reasonable and local business that understands my concerns and will also put my girl's best interests at the forefront.Response to the owner's reply:"The other one" was used as wording because there were two groomers on staff: a new groomer and the young lady that I was referring to in my initial post that my puppy didn't interact well with. This was by no means discrimination or derogatory. I tell the staff every time I call that I cannot remember anyone's names so I just have them look up "the last one she saw" and that is how I schedule my appointments. I visit so infrequently for nail trims that I can't remember their names. This is exactly why it is important to contact a customer to request more information on a negative interaction instead of assuming and misinterpreting. I appreciate the response but I wanted to make it clear about your assumption of my wording. I hope you do better with future customers and learn from this missed opportunity.
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February 2024 by Al P.
I'm been a long standing patron of PFGW because they support Law Enforcement and my son is a Police Officer. I have been taking my dogs to Sam for grooming. They also have another woman grooming as well. The other gal cut my dogs previously and did a gawd awful job. From then on I strictly requested Sam groom my dog only. Last week I took my dog in for a grooming, picked when the was completed, and took the dog home. When we arrived home we put her down for a little nap. After we woke her, we notice how awful the haircut was. It was too late to call them because it was after closing. We called and complained the next day. My wife was very upset to pay almost 70 for a crappy hair cut. We asked for a refund, Sam refused but gave me back the tip. I suspect the other gal cut my dogs hair and Sam took the fall for her. I'll never use PFGW for any of my pet needs again. Stay away from this place.
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January 2024 by Dawn J.
Drove all the way with a car sick dog stinky from the shelter, ready for a bath and to outfit her with food, treats and toys. Got there at 3:10 on a Thursday. They are open until 6pm. Told I couldn't use the self serve bath because "the disinfecting chemicals were already applied". Asked if I could wait for the person in the other bay to finish and was told "No, we close at 3pm". Lost a big sale there today. Suzanna is a good lady and does a lot for rescue. Needs some better staff who are more accommodating. It will be awhile before I go back.
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December 2023 by Rocky B.
Very friendly and knowledgeable owner. We will be making a habit of buying our dog food here.
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November 2023 by Karen S.
Friendly, knowledgeable and professional. This is our go store for our dogs and cat.
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September 2023 by Antonio Gutierrez
I want to say thank you to Sam the groomer at Pet Food Gone Wild. She did an OUTSTANDING job on my Miniature Schnauzer Bronson ? she took such special care of my little man. I was so happy when I picked him up. She also made sure he had a great first experience be groomed. I would give her 10 stars if I could. Thanks again for being so AWESOME
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September 2023 by Cynthia Dunnington
This is a wonderful place to buy great food for your pet. The staff is knowledgeable and helpful in choosing foods for your pet. Their recommendations for my cat 4 yrs ago saved his life and turned his health around. He is now 16 years old. Definitely give th a try! I now buy my puppy good there too!
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September 2023 by Erika
Marisol took great care of Harley - I didn’t recognize him!
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July 2023 by Rosslyn Patchin
I love this store! All the staff are so friendly and helpful. And if you're looking for a groomer for your dog, I believe they offer the best grooming service in Rio Rancho. Jennifer was wonderful with our Corgi, and she looks beautiful! The entire place is so clean and squared-away. Thank you so much, Pet Food Gone Wild!
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July 2023 by Kathleen Walker
Pet Food Gone Wild is an amazing business. The owner is a great asset to our community. They give a lot to our community, to many shelters and rescues. They do fundraisers and volunteer their time. Thank you Susana!
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July 2023 by Carol Upham
Extremely knowledgeable staff. Friendly and helpful. I received a gift certificate from a silent auction serving as an introduction to this store. I will return to shop here.
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July 2023 by Jennifer L.
I have been shopping here for years I absolutely love the owner!! Unfortunately I had a very bad experience with the manager Sam, I went in because I have a Bernedoodle and a labradoodle who are extremely picky eaters!! I spoke to Sam who is supposed to be a nutritionist on dog food I told her all my concerns and need advice on what to do. She asked me questions about what they were eating I explained what was going on and everything I have tried. My puppies don't like wet food they were doing freeze dried food and became uninterested all of a sudden she then told me that I backed her into a corner and my problem was that I owned doodles. She then reprimanded me on free feeding them their kibble I explained that they only eat it at dinner and I keep it down just in case they need to eat. She then compared her pack of dogs to mine. I came to the store in Hopes to find help not to be made to feel like I was doing something bad. I bought over 200$ dollars on food, bones, and CBD.Her attitude was awful. I left got in my car and cried that's how bad she made me feel about the way I feed my fur babies. Her attitude is something I've never experienced at this store. Making someone feel like you're doing everything wrong is the worst feeling ever. And to blame me on the dogs I choose wasn't nice to hear. I didn't back her into a corner if she's the specialist then she should not blame me and compare her pack of dogs to mine!! I did have to go back to pick up some stuff my vet suggested. It's unfortunate that someone can shame you into tears. There are so many speciality stores that I can go to!! After my last trip I have decided that I will not be going back. I will not be be shamed about the breed I choose and the way I feed my animals. Sam needs to work on how she treats people. I don't even know how she can be a manager. I did NOT need a lecture I needed advice. I do not believe she is a nutritionist for dogs. I only feed my dogs the beat of the best. The only good experience I had was with a girl named Jenny. It's a shame that one experience ruined the way I feel about pet Food Gone wild. Sam needs to be trained in customer service. Oh she was being so nasty the other employees walked away. Sad that I will never walk through those doors again. I did say something to one of the other employees come to find they are all related. Let's see what the response will be, I'm sure it will be defending Sam and her character (which sucks)
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June 2023 by LeeAnn Corwin
Showed up at 2:30 on a Saturday afternoon for a dog wash and was turned away because they were cleaning both of their tubs during business hours. Didn't close until 4pm. Was told I could come back tomorrow.... won't be back!Web site says the tubs close at 3pm on Saturday-
