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August 2023 by Michael Dale
I’ve received excellent care from this particular clinic. I’ve even had the unfortunate need to have the on-call doctor contacted and she took amazing care of me. My PCP has been with me since I moved here and she’s the best provider I’ve had in a long time. Everyone there has been professional and I feel truly cared for.
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July 2023 by Terry Brown
I have had the best service at this VA Clinic. The staff is responsive to my needs and my doctor is outstanding.
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April 2023 by dawn chase
I have a nurse practitioner here who has been my VA provider at this clinic for years, and I am very satisfied with her care.
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October 2022 by Russell Gibbons
Overall, not a great experience.-Receptionist was rude and tried to not let me drop off a simple document because they were closing in 20 minutes.-The hospital told me I needed to see a primary care physician "IMMEDIATELY." So this facility scheduled me an appointment that week, then waited till an hour before my appointment to cancel it on me because they forgot to have me do labs prior to.-They then rescheduled my appointment for a month and a half later, when I reiterated that it was urgent they just shrugged it off and said it was the best they could do.
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September 2022 by safety Dude
The doctors are outstanding, the staff however is CLUELESS!!!
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September 2021 by Ben Schlicht
DR Vaughn and his staff are some of the & most rude and incompetent medical professionals I've ever met. Dr. Vaughn has a license to practice medicine but he is the epitome of the saying "There is at least 1 Dr who had to have the Lowest GPA in their class."Dr. Vaughn wrote my prescription (non-narcotic) wrong and I only received half of my medication. After 3 weeks of calling and at least 8 phone calls & leaving messages with his office, I finally spoke with the Patient Advocate office. They were able to reach his staff immediately & were able to get a refill. Dr. Vaughn wrote me a new prescription but required me to set an appt. 12 days later... the perception was for 5 days... When I got to my appt, he refused to see me. He did call me on the phone and told me if I had any medical concerns to call 911 or the pharmacy for any questions and then hangup on me!
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September 2020 by Kevin Schmitt
The care is fine , customer service is good but , the appointment system is broke !. If you need to make appointment or reschedule an appointment with your provider at Northwest Metro the main help desk at ABQ VA has to send the Northwest Metro a message and then the Northwest metro will call you . So if you miss there call you then have to call the main number again and they send another message . It’s a ridiculous system . Many times I can’t answer my cell phone during the day because I’m on the phone with business or in a area where I can’t take my cell phone . So they leave a message to call the VA to reschedule or schedule my appointment with my provider at the Northwest Metro clinic , Now the cycle begins . They need to fix this ASAP ! I would give them a 4 star rating if there appointment system was better.
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September 2020 by Ken Mueller
I've been to my share of VA clinics/hospitals (moving around the country)... and this is tops (along with Martinsburg, WV). The entire staff is personable... you don't feel like you are in a "government facility". Yes, it can take a while to get an appointment (even longer for labs if you want them 'there' instead of going to ABQ)... there's a lot of us Vets, so it seems understandable.
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September 2020 by Stephen Vickers
The office is run like a family practice. Dr. Vaughn and his staff are outstanding, caring, and efficient.
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September 2019 by James Simpson
I had been using the Presbyterian system for years and kept either having my Dr. move away, or got a Dr. from India that I couldn’t understand. Either way, they would never listen to me, so I switched to the VA system and was lucky enough to get Dr. Garza. I have never had more confidence in a medical team than his!
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September 2019 by Ashley Hughes
They never know anything and it's likely because they are not listening. They rush people whom are trying to figure out what they need or who are confused. They also push people at the kiosk which is not an easy thing for some of these elders to navigate. I hate this place and the customer service. I will not even get into the doctor's they have here and how competent they are. They are VA doctors so you already know. Oh and obviously the continously run behindEdited to add: wow. Just wow. We saw the nurse whom we needed to submit a referral for an outside audiologist. This nurse was literally so incompetent she didnt have the slightest idea how to do it. She literally asked us if we could have another doctor do it instead, also told us that the doctor didn't have time to do this. Again at the end of the appt told us that it was going to be a long time because the doctor had a lot of work ahead of ours. Omg. This lady blew my socks off. I'm still dumbfounded.
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September 2019 by Kyle Baxter
This is an outstanding VA Healthcare facility! Clean and comfortable. Very friendly, helpful, caring staff! Excellent array of services to include a lab and optometrist. Highly recommend this facility to any veteran eligible for VA healthcare in the northwest metro area.