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February 2024 by Alexandro Chavez
Great costumer service
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January 2024 by Christina Treat
Great location!
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January 2024 by johnnydanger57
It's nice to go to a parts store where the guys know cars. The guys there are very friendly and knowledgeable.
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December 2023 by William Walker
Even tho I'm not a fan of Napa usually I went there and actually found something I was looking for ..so they win for now
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November 2023 by Raven
Great service. Usually have the part we need in stock. Called to see if they had my ignition coil and told them I’d be by today and they had it ready as soon as I walked in. Friendly & fast. Good quality parts. Never had one fail from there. (Knock on wood) will always be back.
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September 2023 by Joanne Newsome
Napa in Rio Rancho gave us great service. Thank you Jason for replacing our windshield wipers, our grandson loves the Napa hat you gave him.
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September 2023 by Anna Lopez
Great service! Ask for Rafael!
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August 2023 by Rachel Burks
The employees here gave me no problems at all. I went to another store first, but they didn't help me at all. The moment I walked into NAPA, someone was there to help me. I recommend NAPA Auto, mostly because of the professionalism, and not judging me because I am a woman. They got the right part I needed in a few minutes. Thank you so much! I will be coming to you guys for all my auto needs from now on!
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August 2023 by Rachel Sanchez
The employees here gave me no problems at all. I went to another store first, but they didn't help me at all. The moment I walked into NAPA, someone was there to help me. I recommend NAPA Auto, mostly because of the professionalism, and not judging me because I am a woman. They got the right part I needed in a few minutes. Thank you so much! I will be coming to you guys for all my auto needs from now on!
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July 2023 by RJ G. (R.J)
I have had, bad, unpleasant experiences every time I have gone into this store by the rude non helpful workers. They don’t greet nor do they try helping you when you ask a question as if they’re bugged they have to do their job. It’s sad is they forget they’re in the retail customer service role. Instead they just want to stand their and basically just be a cashier. It’s a bummer because I really like Napa’s parts. But I will not return because of the horrible customer service. Don’t forget your roles. You’re in retail, customer service. Napa has lost a long time customer for this. Btw this has occurred with multiple employees and different times. I have always gone back because of the parts quality. I dreaded every time I walked in hoping these guys weren’t rude. But it never failed. They obviously hire lazy, rude people with zero skills. Sad.
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July 2023 by Marvin J G.
This place has great parts, I'm not sure if it's just this location but the workers here are extremely rude and don't seem like they like their job. There is a few reviews on this location about bad customer service, and it's a 100% true. NAPA needs to train these guys about customer service. That or find another job if they don't like what they do.
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July 2023 by Enrique Robledo
Go to place for quality parts. Counter help is usually pretty friendly and knowledgeable. This location has been around for quite a while. Their number system to help customers is hit and miss sometimes, but grab a number on the way in just to be safe. The entrance is on the east side of a one way street. There is street parking as well as a designated parking area.
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May 2023 by Duke Zity
Service sucks. Spend a bunch a money to get told no restrooms. East heights woulda let use it !
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March 2023 by Judith P.
I have been to this particular shop a few times, and each time they have been very helpful, polite and have even gone to my car to help me find where I need to refill my power steering fluid. Not everyone would go to such lengths. They are concerned that they meet your needs, and provide choices when they possible. They each have been willing to go the extra mile and cannot find any fault whatsoever. I do recommend them highly. Only thing they could not do is provide roadside service, no auto stores do. So I had to go with Duggers who brought a new battery to my house and replaced it on site for cost at store. Only thing is that you have to buy the battery they sell, which I actually did not prefer. But will be replacing car soon so no real issue. If you provided that service I would have bought it from NAPA. And could choose the preferred battery. Thanks for being great guys, never been condenscending to this old gal.
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February 2023 by Byron Lujan
If you have any problems you go to aj and John those 2 were the biggest help super friendly im definitely going back
