-
January 2024 by Marissa Karina Ortiz
They don't insure u
-
December 2023 by Drippy Vega (skater512)
Wow! Jasmine Saenz the manager at Fred Loya is the perfect example of upmost stellar customer service , I’ve been struggling with a car claim, making countless calls for information. But one visit with Jasmine, she was able to answer all my questions in a timely manner & went out of her way to make sure all my needs and wants were met, thank you so much Jasmine, you truly helped me to the fullest, To anyone whom it regards she deserve a raise! Thank you.
-
December 2023 by Michelle Lunning
They are always really friendly. I had a little bit of hard start but they fixed it and have been really good ever since.
-
October 2023 by Dani Telles
Fast and friendly. There is only one agent she is so nice and very fast.
-
October 2023 by Jazzmine St. James
The only complaint I have is why are you running my card in the middle of the night!?!
-
August 2023 by Ron Adams
They were twice as much as my current insurance company, and they have called four times asking me if I was still interested.
-
August 2023 by Bryan Iglesias
No one answers, called and called over and over again, with no voicemail options, pretty lame.
-
July 2023 by Marlon Aaron Malave
I spoke with Jasmine from rio rancho. Very helpful and professional. Guided my father and I through some paperwork via email. Great customer service.
-
July 2023 by Ellie Boels
only one person working and she was on the phone the whole time . i sat there for like 35 minutes and no one else was working with her it’s frustrating they need to do better asap i hated this place
-
May 2023 by jesus villicana
Very outstanding service, Alma helped me out getting my insurance fast and easy. Very reliable!!
-
May 2023 by Renee “Sunshine” Bercier
Loya insurance is heartless. They don't even return calls.
-
September 2022 by Justin Salazar
The one star speaks for it all if I could I'd rate a half star
-
August 2022 by Mary E.
I wouldn't even give them 1 star. I had to pick one to post this review. don't know if this was the branch used or not, but Fred Loya insurance as a company is slimy, cheap, and will do anything to get out of paying what is due to a victim hit by one of their clients. We were hit by one of their drivers and they were unresponsive, refusing to take responsibility. We had to take them to court. I have no personal experience with them being my own insurance company, but based on the many many reviews I've read, they don't treat their own insured clients much better. Bottom line, try hard NOT to be hit by anyone insured by Fred Loya. And I would NEVER use them as my insurance.
-
June 2022 by Aaron Curtis
Cheap for a reason. Just awful. They took our car a month ago for inspection. They approved a rental, but never paid them. This morning the rental company showed up at my door demanding money and towed the car. We don’t have our car back, we haven’t received our settlement they don’t honor their policies they don’t answer or return phone calls. Just don’t do it!!!
-
April 2022 by 24sovargas
Didn't want to insure my vehicle because I own a used car dealer, he said that it's company's policy, first time I hear that from a insurance company
