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October 2023 by Chris S.
After seeing the reviews I was hesitant about staying here but, coming onsite for a stay for work turned out to be a great stay.Fully renovated hotel rooms.. the floors look wonderful no issues with anything .. I enjoyed staying in the room
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June 2021 by Tinamarie R.
This hotel is the most disgusting hotel I have stayed at. The floors were covered in stains snd what looked like gum. The room had obviously not been vacuumed. The doorknob to the bathroom was broken and it took us 30 minutes to get it to open. Then we had to leave it open for the rest of our stay so we wouldn't be locked in.
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May 2021 by John A.
If I could give it 1 star I would. I made a reservation at this location through their website on May 16 for a 4 night stay starting May 31st. We drive for 11 hours, get to the motel and they tell us THEY HAVE NO ROOMS, COMPLETELY SOLD OUT. Wait a minute, isn't a RESERVATION supposed to guatantee you a room? The desk clerk couldn't help but and there was no manager on duty. So I called Extended Stay 800 number for customer service. That too was a waste of time. They had a room at a different location, but wanted to charge me 2X above my reserved rate and customer service didn't understand that to make it right I shouldn't pay more than my reserved rate. Bottom line, customer service SUCKS at this hotel chain. We are staying at a very nice BEST WESTERN on Pan American HWY. Stay here instead.
