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January 2024 by Adam Armijo
There is simply nothing good I can say about this worthless pharmacy. Picking up prescriptions has never been easy. We have been contacted saying our script was ready only to drive down there and learn that it is out of stock. Then informed it would be back in stock in a couple days. Another automated call and another trip to again find out it is out of stock. The staff either deliberately lie or actually have no clue. They often are rude and lack any customer service skills
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January 2024 by Anonymous A.
For now I wish to remain anonymous due to the unfair targeting, retaliation, and backlash of huge business with huge teams of lawyers, who would do all but fix their practices, even after numerous friendly conversations with staff, I wish to remain anonymous. For now I wish to remain anonymous due to the unfair targeting, retaliation, and backlash of huge business with huge teams of lawyers, who would do all but fix their practices, even after numerous friendly conversations with staff, I wish to remain anonymous. First of all, I am writing this negative review because I was blacklisted from obtaining medicine from all of CVS after having numerous mistakes done with my medicines and after being repeatedly disrespected by Danielle (Head Pharmacist). I have to say that medicine and healthcare is a very serious and personal thing, and I want to thank all the good and caring healthcare professionals out there. I am a disabled veteran who has many health issues and relies on my medication. I have had many less than stellar experiences at this pharmacy. I have been told things that are not true regarding medicine availability, dosing sizes, and processes that are required in order to obtain medicines. I understand that medicines isn't easy and choose to simply communicate about things and not hold people accountable, even though they should know their job. I try my best to conduct myself with integrity and work towards a solution. Now, this lady named Danielle who is their head pharmacist seems to have a chip on her shoulder. She appeared one day and started being very negative to me. She told me that I was being "rude" to her staff out of nowhere. I was then made to jump through hoops to obtain my medicines. Medicines I need for very serious heart, mobility, and other issues. Some medicines insurance covers, and unfortunately others have to be paid out of pocket. This seems to upset Danielle when a customer asks questions or requests medicines (in other words, the customer is expected to know all things, have all medicines go through insurance, ask no questions at all, need none of the medicines on the menu that the automatic voice tells the customer to ask the pharmacy about when they pull up to the window, etc.). Since the first encounter with Danielle, I went and took it upon myself to be the solution to the problem and asked every staff member I encountered at the location if I was being rude and what I could do to improve my interactions. They all said that I waws fine and didn't have any problems. Most of them said that Danielle was out of line and that customers were allowed to request medicines. Danielle knowing about my mobility and other issues has often thrown my issues in my face and made fun of me in the drive through for having these issues. She has also told me to go into the store knowing how difficult it was for me to even drive there. She is making me feel like I should make it a point to withhold information from them to eliminate this childish behavior. She obviously needs someone to pray for her. I was finally forced to do a formal complaint against here. One day I was getting my medicines and was about to receive a disbursement from another staff member when Danielle suddenly appeared (the first time I saw her after the complaint) and pushed them aside and told me that I was no longer welcome there, that I was "rude" to staff members, and that they "had the right to refuse service to anyone". I feel this is extremely unfair since obtaining medicines takes weeks and I had been out of one of my heart medicines for a week already and had been admitted to the hospital with elevated troponin amongst other issues when I hadn't received medicines in the past. Today I am finally doing a negative review since people in health should not target people and retaliate after refusing to discuss what is going on. A person's health is very serious and healthcare is not a game. Not mention the code of ethics a healthcare provider is supposed to adhere to. After reaching o
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November 2023 by Erica enjoy every Moment of your life
So if anybody has the app for CVS, they know that Cvs will give you a date that you could pick up your next prescription. I have three medication‘s that I pick up from them. I have seizures. I have a heart condition when we went to pick up the medication because my mom hast to drive, they told me I cannot pick it up until the next day not because they were out of medication but because that’s what they said even though I showed them book you said I could pick it up on this date, so I landed going home. I looked up the app and my prescription was gone. They had deleted it from the system. I called them, and I had no idea that my mom was going to call them because I had called her prior to me, calling them to let her know that they arrest my medication and the tech pharmacist said to my mother for me to stop calling who would tell someone to stop calling when their medication that is important for them to live to stop calling to try to figure out what the problem is then two days later when I had to pick up my second medication, they told me I was flagged because the tech pharmacist had to go onto the system and then put it herself so they flagged me. I will never be going to Cvs again be careful. She also stated that this happens all the time that the prescriptions get lost or deleted.
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August 2023 by Alex B.
I'm always happy when there's a drugstore which is open 24/7, super useful. A friend recommended this place and now I go twice a week, it's great. I would give this place 5 stars, but the parking needs some improvement.Yours truly,Alex B.
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April 2023 by Siera Marquez
Very friendly staff \\u0026 such a great selection ? very clean and well organized ? I will come back to this location when in Rio Rancho ?
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April 2023 by sarah G.
I prefer CVS because it's always less busy than Walgreens, but I might have to leave CVS due to the new pharmacy hours. It's ridiculous to close the pharmacy at 6pm on a Sunday.
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February 2023 by Mai Nguy
CVS needs to fix their vaccination process \u003e.\u003c Checked in for my appointment via text msg which says to go wait in pharmacy so I sat and waited. No one at the pharmacy even asked me why I was waiting there. They had some people come in to pick up prescription but other than that they just ignored me even when the seats say \"vaccination waiting\". After 10min I went up to pharmacy and asked if someone was going to help since I had appointment. They said they can check me in (??) why have an app and text to check me in when I have to check in a third time at the store... ??? makes no sense... it needs to say that on the app or text not just to wait at pharmacy area. What's even more confusing is they have a minute clinic which was also confusing vs the pharmacy \u003e.\u003c they both give vaccinations! Very confusing when you have waiting seats in both areas!
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February 2023 by Google user
CVS needs to fix their vaccination process \\u003e.\\u003c Checked in for my appointment via text msg which says to go wait in pharmacy so I sat and waited. No one at the pharmacy even asked me why I was waiting there. They had some people come in to pick up prescription but other than that they just ignored me even when the seats say \\\"vaccination waiting\\\". After 10min I went up to pharmacy and asked if someone was going to help since I had appointment. They said they can check me in (??) why have an app and text to check me in when I have to check in a third time at the store... ??? makes no sense... it needs to say that on the app or text not just to wait at pharmacy area. What's even more confusing is they have a minute clinic which was also confusing vs the pharmacy \\u003e.\\u003c they both give vaccinations! Very confusing when you have waiting seats in both areas!
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October 2022 by Brandon S
Had to wait over an hour passed my appointment to receive the Covid vaccine.
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February 2022 by Jeanne G.
The overnight cashier is always very friendly and super helpful! She makes coming to this CVS a pleasant trip, my fiancé and I came in at like 2am (lol like always) not sure of her name but she wears glasses and is an older lady, if she sees this i'm the girl with the blue hair and thank you so much for always being kind to us!!
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January 2022 by Kitz'l Kitz'l
We use CVS in every state we’ve resided in in an attempt to provide continuity of care with lots of rx. The CVS in Rio Rancho on 528 is by far THE WORST pharmacy we have ever used!! WHY? Why can’t they answer the phone in less than 30 rings, or more? WHY are they so angry all the time? WHY would they talk to each other, and to customers, in such a snotty tone?? It feels like every employee here hates their job. We use CVS on Montano and they’re AWESOME! They answer the phones in a reasonable way and are always willing to answer questions and help locate orders. It’s tough working with the public, especially this last year, we get that! But there’s never an excuse to be consistently rude, angry, snotty, aggressive, demeaning. The techs here are all miserable and there’s a female pharmacist who clearly hates her life. It’s a shame. Avoid this CVS! There are other branches where the pharmacists and staff are really good at what they do!
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October 2021 by Howard B.
I normally don't rate Pharmacies, but the customer service I received today was great. The lady with purple hair fantastic, sorry didn't get name. She caugh a way for me to save $17 bucks. Vitamins were buy 2 get third free. She was very friendly & helpful. I can shop anywhere, but customer service will always bring me back.
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October 2021 by Margie F.
If I could make it no stars I would. I get mail order prescriptions from CVS-Caremark (a combo formed when CVS bought Aetna whose pharmacy was Caremark). When my mail order CVS Caremark prescriptions were lost in the USPS, I went to this CVS store for help in getting a small number of pills so that I could figure out what had happened. My problem was Not Important to the CVS pharmacy. They are their own store front, and have no relationship with Caremark, and one employee even remarked, "I mean this would just be a day without XXXX drug". They sent me to a couple of different people, to the MinuteClinic, and the response, "not my problem". I will never use this CVS again. Rude, not interested in my problem, and deserve to be GONE.
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March 2021 by twilla s.
I went to minute clinic today to get a Covid test for a work thing I had no symptoms nothing I waited had to go to the bathroom so I called the man i talked to said it was 10 minutes past the time I was supposed to be in there so he told me if it's 10 minutes past you can go ahead and go in. so I went in and then they yelled at me for going in. And I told her that it was their employee that told me to go in and they told me I shouldn't have called so it was my fault for calling! Then they called to give me my test results and they started asking me my medication list. I told them I didn't want to give it because that was personal info. She starts reading my meds to me? I am mad that a place I don't do business with has my med list and why did they ask me if they had it. They ask for insurance prior so My insurance must have allowed them access to it because they have you add them to my chart. Do add them! they don't need my personal medication list so I can get results of my Covid test. I asked why they needed ? She said because her boss told her to get it? Very rude go somewhere else I've had a Covid test at another place and they didn't ask me all those rude questions. The other place didn't need to know my medication list or where I work ect! Just contact info.
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January 2021 by Himani B.
Had to switch over to a CVS pharmacy from Walgreens due to my new insurance. This particular so-called "pharmacy" is just the worst. I broke my wrist and tried to call in my prescription over the phone to avoid the wait...on hold for 10 mins, only to have someone answer and transfer me to a prescription voicemail. Now, they couldn't look up the prescription number via the first automated machine, what makes them think that an automated voicemail would help? Called again, she asked if it was a hard copy of a prescription, which it was so they couldn't accept it over the phone. Ok whatever, drove to the pharmacy only to find out I can't pick it up today. Called again the next day to make sure it was ready...on hold for 25 mins...someone answered and immediately hung up on me. Thanks for nothing guys! Go with Walgreens if you have a choice.
