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February 2024 by Robert Minto
After being in a car accident, they found more damage then I expected. Professional and awesome customer service.My whole front end that was damaged. Looks just as new as the day I bought my car. I am impressed Looks better than I expected. I was a tad bugged because it did take a little longer than the estimated time, however after seeing my car restored, it was well worth the wait. I would go back to this location if I ever need to again in the future.Paint - spot onMoving parts - as new as the day I drive it off the lotCustomer service - Amazing all the way around. Everyone I had contact with really took pride in their work. Thank you all who had a part in fixing my car. Even thebgal at the front desk was patient with me bugging about when my car would be ready.
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February 2024 by M
My car looks just like new. Paul is professional, communicative, straightforward, calm and efficient. I know my car is in good hands and that I’ll have a pleasant peaceful interaction.
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January 2024 by Ruth Guevara
Had some hit my driver side of my car. Submitted to my insurance. Car Crafters did the repair. They did great job. They said it would take a week it took 2 days more but what mattered was their courtesy and customer service. My car door looks just like new.
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August 2023 by R. M.
Nice and friendly staff!
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February 2023 by Eric Mares
Honestly, save your time and money! Definitely go elsewhere. I was in a car accident and took my car here due to them being a “reputable auto body shop” wasn’t the case for me. Door didn’t shut correctly and had to take it back a third time for it to be able to shut correctly. There’s still scratches on my door. They definitely took the cheaper route and tried buffing everything out but still didn’t work for them. Go somewhere who is really going to go above and beyond for someone paying top dollar for the repairs. I promised myself I’d never return and let everyone know. Paul was one of the employees. He definitely don’t like his job.
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November 2022 by S.J. Smith
So I brought in a sedan for some rear end damage. The reception was not very welcoming and makes you feel like more of a hassle. I had to wait around in the waiting room while someone eventually came out. They did not say hello or or anything. While conducting the walk around the professionalism went out the window andunseen damages were called bs by the receptionist. I also had insurance take care of everything and after all the repairs were done, they would not take responsibility for damages caused by them. Photo evidence is more reliable than the human touch, but according to their shop manager, that doesn't matter. Since they were upset about the issue with my car, they pushed me to the back of the line to pay the copay, horrible experience at this location. I have been to car crafters on Montano and this is not the same level of service. By far.
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October 2022 by Eric Zeno
Very friendly folks here and a nice atmosphere. The lady at the front was very engaging and made you feel welcome. Our Advisor Jennifer was outstanding in her performance in helping get our car repaired and back to us asap. She called us and kept us up to date as our car as going through the steps of the repair. Definitely recommend this place and these great group of folks here. :)
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October 2022 by Tomas Martinez
GREAT service! Keith was very helpful and called me with updates. I have dealt with other car crafters in the past, and the Rio Rancho location by far was the best! Got my car in and out in less than a week. Couldnt have been happier!Service: Body & Trim
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October 2022 by Joseph Fernandez
Just want to thank Paul and his team in Rio Rancho! The repairs to my vehicle were impeccable! I recommend this shop ? percent!
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July 2022 by Geno Ramsey
First and Foremost, I'm very selective when it pertains to my car. Car Crashers has great reviews. I chose their services. I was not disappointed. Jennifer and staff took great care of me and my car. As Director of Recruiting for University of New Mexico, I expect high quality service....Car Crashers went above and beyond. I highly recommend them for quality customer service and service towards your vehicle !!!Services: Wheel alignment
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June 2022 by Gilbert Tafoya
Paul, Jennifer and Sherrie are great to deal with. Took 15 days to repair the car but it's good as new. Keep up the great work.
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June 2022 by Annie Shortsleeve
The shop was clean and well maintained. The receptionist was very pleasant and personable.The estimate was quick. Their prices are way too much!
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November 2021 by Deborah Basquez
Nothing about my experience with Car Crafters was pleasant. They put the wrong color bumper on my car, an older dented muffler after charging State Farm for a new one, dust under the paint, Put my car back together incorrectly, 0 good to say. They don’t care. They play games by telling you your car will be ready a long time out, then they call and have it ready early but nothing is fixed right so ? owners don’t care. wanted to paint a bumper that comes pre painted. It’s a big NO for me with these guys!! Two times in and out and I had to take it to another body shop to be fixed properly!
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July 2021 by DesRae Werito
Very clean and staff was helpful
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May 2021 by David Kane (DK2021)
Superior job fixing my vehicl. Color matching and whole job performance vert professional. They give military discounts.
