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January 2024 by Ralph Rawlings
Big 5 has a little bit of everything and prices are good. You won't have as many choices as bigger sporting or specialty stores - buy it is good and I frequently go there.
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January 2024 by Sam Brown
Great store, Melissa Groot doesn't know what she's talking about, she doesn't even type English sentences ;)
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December 2023 by Denise Clymer
Super friendly and helpful staff.
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September 2023 by Ash L
I stopped here in late July 2023, after seeing a pair of tactical boots was available at this store.I found them quickly, they were on sale, and they are the most comfortable boots I've ever worn - I didn't even have to break in them one bit.The service was great - aside from an additional employee at checkout. She took it upon herself to readjust my boots in the box as I was dealing with the guy whom was taking care of the transaction; this was weird to me, as the box closed fine and they clearly weren't going back on the shelf... but I digress.I never expected to find the best boots ever for my feet, at a Big 5. Kudos!
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August 2023 by Melissa DeGroot
I’ve been going here, always reluctantly, for the past 3 years. The inventory is always low and not really exactly what we’re looking for, the staffing is constantly changing, and customer service is always spotty. I can relate to the reviewer who was talking about the rude staffer demanding masks be worn two years ago with barely anyone in the store. But that’s another story.Today, I had to bring back sneakers that my son didn’t want. Unfortunately, I threw out the receipt, so I knew I was going to get the run around about getting my money back. The cashier was friendly, but she said she could only give me store credit, which I had a feeling was going to be the case. I made a comment on how at Walmart I don’t need receipts and they can just scan the product and show my card and I’m good to get my money back. She said she understood, and that Big 5 is more picky, then asked for my ID to enter into her computer. I was laughably shocked. I said, “Why are you entering my ID information?” And she said so the store could see that I actually bought the product. So I laughed and said, “so if the store Can access that information, why can’t it just vouch for the purchase history and reimburse me? I have the credit card I used when I first bought the sneakers?!” Just to make sure she knew I wasn’t mad at her I said, “ look I know this isn’t your fault, but this company is bogus.”And just to top it off, I am about 90% certain that I paid $60 and change when I first bought the sneakers, and they gave me $53 in store credit. So Big 5 has screwed me two ways: possibly not reimbursing me the full amount that I paid and making it so I HAVE to return to their store to use the store credit. It’s a punitive and manipulative move, and because they are a sub par company is likely why these policies are in place.I will use the store credit and probably not see the same staff there the next time anyway since it seems like no one works there for very long. After which I’ll never return and will go to Walmart instead of Big 5 for convenience since Walmart actually cares more about their customers. Read that again. Walmart cares more about their customers. Lol. The morale and policies of Big 5 stinks, and it’s felt this way for the last 3 years we’ve gone there. I finally feel like I needed to speak up about it. And this is nothing against the staff worker who handled my return today, she was lovely. I have just never walked away from this store having an awesome overall experience.Edit: I was right. I checked my credit card statement. I paid $59.08 for the sneakers and received $53.71 in store credit.
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July 2023 by Naomi Corbine
Great products fair prices and helpful staff
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July 2023 by Dylan S
Interesting selection of goodies depending on what you're looking for.
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June 2023 by Doreen Peters
Had a return and it went with no hassle. Keep up the great customer service.
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April 2023 by nik shelton
Friendly attentive staff! IF ONLY they sold live bait… we’d surely stop here more often for that and other fishing supplies on our excursions.
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March 2023 by Kevin “Kwater”
Good little place to buy sporting equipment , always nice and helpful staff
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March 2023 by Robert F.
Greeted as we walked in and were asked if they could help us in finding anything. Store was clean and well stocked.
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November 2022 by Todd Hathorne
Really surprising how much stuff they put into such a modest space. Good customer service. They have the basics for weapons. Great place if you are just getting into a sport. I really like that they are close to home. We need more businesses like this one. We will continue to support them.
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October 2022 by Paul AI
It's ok. Not the best sporting goods store but not worst either. They do have good prices on shoes though.
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October 2022 by Susan Perea
Excellent service from Isiah in the shoe department, cashier was not friendly at all. Shopped at the Bernallio NM location.
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August 2022 by Orlando Lee
Customer service is very much in need of an upgrade! Used shop here a lot. Having second thoughts now!!
