-
August 2024 by Mikaela Matthews
All in all, not a bad place to live. My biggest complaint was the lack of a waitlist for vacancies but I got lucky one day to be able to live here finally! :) People complain about not answering phones? I dont always get an answer on the first try but I just keep calling until I do and eventually someone answers. Sometimes the boss lady sounds stressed or impatient but she still maintains professionalism. The staff are polite and reasonably friendly. Dont tell the lady to do the work order cuz they dont write em down and they forget. If you wanna get work orders done, use the app. Work orders usually dont take that long but during inspection time work orders will take a week or 2 longer. Yeah the water get shut off alot cuz old plumbing; Whatcha gonna do? Stuff breaks, ya gotta fix it. And theres only 1 guy doing literally EVERYTHING so... you gotta be patient til they hire another person to help him. Anways..... I will change to 5-stars once we get a FULL pathway from the office to the back lot past the pool and around the playground.(for wheelchair safety if nothing else)
EDIT: The kid on the dirt bike is actually riding around in a natual arroyo (dried up river bed?) that is technically not on the property so.... management cant do anything about it anyway. Technically they are in a legal location to be enjoying their bike. Fortunately school is back in so the noise is greatly reduced for now and they havent ridden at night since my first complaint.
They seem to have fixed the drainage problem by my stairs and brought back additional bricks (they look like roofing tiles) so we can make a stepping stones if needed. Currently they are stacked off to the side. +++
I hope to see them hire additional maintenance staff to address the lengthy wait times of repairs. And give that poor guy some relief
[The excessive nature sounds drive me nuts but its not their fault theres cicadas, crickets, coyotes, some ungodly abomination that I assume is a bird of some kind since I havent seen it.]
-
July 2024 by D Lee
So many lies. From amount of rent the online is not true on costs to what they offer. No amenities for years. Should remove the pictures no pool no gym no professional.
-
June 2024 by Elizabeth Salazar
It's nicer than the apartments that my family and I lived in up in Portland Oregon. They actually fix things may not happen right away or within the 7 days but it dies get fixed. Lol!
-
April 2024 by LESLIE CLARK
This review comes with hesitations. I have previously had bad experiences with these apartments. I have been here for 4 years. But with consideration to new management I have been pleasantly pleased. Since new management there has been a better turn around time for maintance, call backs. And answers. The apartments seem to be getting taken care of with weeds and trash.
-
January 2024 by Cecilia Morales
This apartments are very clean and organized has good space. Especially very nice management.
-
November 2023 by Josiah Hoppman
I currently live here and it sucks bad and they do a horrible job. Maintenance is lazy. They barely fix anything at all. I’ve had mold in my apartment for like eight months there’s water damage that they haven’t fixed and many things over and over that they just don’t fix don’t ever live here. It’s not worth it.
-
September 2023 by Infamous145
Don't waste your time and money trying to apply here. My wife and I applied here a month ago paying the application fee and deposit fee, they wasted a month of our time/gas driving back and forth to resign documents to be approved even though we submitted everything on our end. We ended up pulling our application and found a better place that approved us instantly. This place wasted a month's worth of our time to find out if we were even approved, i've never dealt with a company like this that is very unorganized and unprofessional. The receptionists at the front desk are useless, rude and have no customer service skills whatsoever, they just hire anyone to work here I guess. No wonder this place is called arrowhead, stay far away from this place and if my review isn't enough look at the reviews below.
-
September 2023 by Jade Montoya
Receptionist was rude and didn’t provide good customer service. Multiple websites show apartments available but they aren’t.
-
September 2023 by Krystin Dowling
Property Manager& Maintenance is rude & doesn't care about their residents. Grounds are always full of trash & feces. Water leaks everywhere & the office never answers the phones. They disregard any complaints regarding Mold & make every excuse as to why they are delayed or why they refuse to complete the repairs properly.If you can avoid moving here, I would HIGHLY recommend it.
-
July 2023 by Ashley
A friend of mine had an appointment made for the 4th of July around 11am to see if she could get into a 2 bed 2 bath apartment and nobody was in the office! She tried calling the office up to leave a complaint message, but their voicemail is full! And they did not even bother to call her after that day. Worse communication ever!
-
April 2023 by lalo mendoza
Good property, good office staff , hands on maintenance
-
March 2023 by Thomas Hunter
… all I Gotta say is I really wish Robert was still our maintenance tech.That guy was amazing and legitimately got things done how they’re supposed to be and gave you zero scarf. although there are many apartments I knew at the time when he was here if I put in a maintenance request it was fulfilled within 48 hours,and all emergency maintenance requests will be done within 1.5-3 hours. Hands-down no joke that would be involving him taking the call, being here, fixing the issue, and total cleanup… actual cleanup and be gone.
-
March 2023 by Matt Marshall
Office is not opened during posted hours
-
March 2023 by Nikki Stixx
The manager Ana was very nice and. helpful , spoke to her about becoming a resident , beyond excited to start my residency.
-
March 2023 by Judy Ulloa
Lot of kids but it is a family oriented area. Apt are cute, br nice size. What I saw nice area