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August 2024 by B McCann
Monique and her entire staff at the Rio Rancho location provide excellent knowledge and customer service for my clients. I work in the senior community and have clients that may need everything from oxygen therapy to power scooters. I am always confident in referring everyone to Monique and her staff. Great work!
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August 2024 by Nauseum
My Mother had just realized that her oxygen wasn't working when she called A&R Medical Supply off of Unser, next to Walmart in Rio Rancho. They had just closed. My Mom needed a new hose as hers was all twisted up. This beautiful, beautiful woman, I forget her name, waited 10 minutes AFTER CLOSE for My Mother and I to arrive and get a hose! Thank you for your patience and care!
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May 2024 by Aphelion Barz
Great customer service!
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March 2024 by Rayna Gachupin
Great customer service!! Very helpful! ⭐
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March 2024 by Wendy Lorenzen
Needed medical equipment same day and didn’t want to wait for ordering. Walked in and out right away with exactly what we needed. Super appreciative!!
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March 2024 by Fred
The Rio Rancho store of A&R Medical is great! I used to go to the Albuquerque store and to another medical supplier for my monthly cpap supplies but the RR A&R store is more conveniently located, gives better and faster service and, most importantly, is much friendlier than any other store I’ve been to.
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March 2024 by Jerry Lopez
The girls in the front are very helpful and communicative.
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March 2024 by Daniel Espinosa
The girls in the front took great care of my mother’s needs. They are great!!
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March 2024 by Antonio Mondragon
Excellent service went above and beyond to measure me for a brace, Will be back
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February 2024 by Turtle Duck
The girls in the front are very helpful and hardworking! Very attentive anytime that I have walked in.
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February 2024 by Hadeel Alkasir
Love this location! And the two ladies at the front are absolutely amazing!! ?
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February 2024 by Gary C.
i appreciate the staff at A&R Medical Supply so much. They always have the cannula's that I use. They are very helpful and friendly. Gary Chacey
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September 2023 by Christie D.
Still waiting after over a week for a medically prescribed wheelchair. Staff has endless excuses for why they refuse to ask the provider for additional information, process the order, or contact the patient. This level of incompetence is appalling. Wake up New Mexico; it isn't like this in other states
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August 2023 by David Paugh
No one knows what they are doing. You make arrangements for pickups and they don’t show up. Then they arrive unannounced and you receive calls because you weren’t available. Customer service is terrible.
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March 2022 by Annie Gard
Review for the Rio Rancho location - It is nice to have a location to purchase medical supplies in the Rio Rancho area and the store has a nice selection for most medical needs. We purchased bathroom equipment and also used A & R for oxygen. While we had some major issues with initial oxygen equipment, I will say that both Brad (manager) and Sheri (owner) were initially responsive to our needs after some discussion. (note, I have deleted my initial review after continued problems)UPDATED REVIEW - After using A & R for the past 3 months, I feel an updated rating and review is needed. On the positive side, they are efficient at delivery of O2 tanks weekly. However, every other aspect of dealing with them has been less than positive! The equipment that they provide is outdated and not maintained. Example - our family went through 4 O2 concentrators in 48 hours and needed to repeat a nightly test due to faulty equipment provided from A & R. Secondly, communication with both the customer and medical professionals (i.e. patient physician) is abhorrent! Multiple errors in faxing and delivering important test results and lies from management and employees. Unacceptable for a medical company. Furthermore, with oxygen being hard to come by in these times, one would think a medical supply company would be doing ALL they can to maintain the equipment and work to provide O2 to as many customers as possible. If provided a choice of medical supply companies (specifically for oxygen needs) I would NOT recommend or choose A & R.