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September 2024 by 3rd Eye Activated
They lose my stuff more than any other post office . 200 dollars a year to maybe get mail is how taos does it.
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May 2024 by V A
I was hired here last summer and after meeting the postmaster I decided not to accept the position. She lacks the ability to serve the community in which she was sworn into. There is substantial deficiency in her ability to lead her team and this is reflected in the high employee turnover and the numerous complaints left on this page.
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April 2024 by SourGrapes
I am flabergasted at the lack of service here. I handed them a pink package slip that I had just pulled out of my mailbox. They told me my package was not there. 2 people looked and couldn't find it. The gentleman told me they had reattempted delivery twice and sent my package back. I asked the date. He said the 18th, which was before I had even ordered the package in question. He asked if I had the tracking #. I told him I had to get my phone out of my car, which I promptly did and got back in line. The tracking information told me they had attempted delivery that morning. Once i reached the counter the other lady was there. I explained to her the situation and she asked for my pink slip. I explained to her I had just given it to the man. He claimed he had no idea what I was talking about. I said "This was less than 5 minutes ago, I stood here waiting for 5 minutes and you both told me my package was not there". He said I had never handed him a slip. The lady claimed I had never handed him a slip. They wouldn't have gone in the back in the first place to look for the package had I not given them a slip. They called the mail delivery person who explained they had just attempted delivery and my package should be there. They continued to tell me I needed the pink slip which I had already given them and they apparently lost. There is no way both of them forgot what happened less than 5 minutes prior, a package they both supposedly had looked for. Finally the lady goes to the back and brings out my package, which had been there all along and reluctantly gives it to me, as if she was doing me a favor. I would totally understand if they made an honest mistake and were forthcoming about it, but they chose to gaslight me and try to tell me I hadn't given them the slip which I handed them less than 5 minutes prior and they never returned to me. I am guessing it was thrown in the trash. Utterly ridiculous.
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October 2023 by Ian Rodriguez
Mr. Garcia refused to assist with a package that was already delivered to the post office. Amazon once again shipped with the wrong shipper and USPS refused to deliver or hold my package. This is insane. I show up with the tracking number and my ID and they WILL NOT HELP ME.
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September 2023 by LeAnn Archuleta
Im regards to post master.
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September 2023 by Kristine Romero
Always kind people
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September 2023 by Dustin Sweet
Always excellent.
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May 2023 by Renee Stewart
I think it’s very unfair to complain about what they’re able to accomplish at this post office. They have set up a wonderful system despite the guidelines they have to work with and and the huge number of packages that go through the door. When they built this post office we didn’t have the online stores. How we purchase is changed dramatically over the last 10 to 15 years. These folks are overloaded with packages. And yet they do the best they can to accommodate all of us with a smile on their face. I happen to get large orders because I am not able to shop. And even though I probably get more packages than the average person they do their very best to accommodate. The other thing that folks just need to realize if they want to live in this beautiful town we don’t have postal delivery to our door. It is not our post office that makes decisions. Large companies i.e. Amazon have delivery programs set up from them that even if you go UPS or something like that it switches to the post office to take it to remote areas. To me they have come up with a system that works yes our package comes in one day and we get it the next day after 2:30 PM. These people work very hard to get that done. Who’s ever complaining seriously are they supposed to unload the UPS truck sort through hundreds of boxes just to get you what you want immediately. So for the next person that would like to complain. Think about the process and what an ideal way they came up with us getting our packages as soon as possible. And safely I might add. The hundreds of packages I’ve had to go through there and I’ve never had one issue. The team there are kind considerate and extremely helpful. They do their best to help us get our packages never mind our mail. And I would like to add to those of you that may not know. Many of these people have spent Christmas Eve working overtime to give us our packages that we did not order in time. So maybe if they just didn’t smile right or say the right feel good words one day. They certainly do by their actions every day supporting our community. And I for one is extremely grateful and would like to say thank you to the wonderful team at the Ranchos de Taos post office
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April 2023 by Eric Needleman
They're just doing their jobs. There are issues from time to time like anywhere else, and yes occasionally you might deal with an employee who is having a long day, but everything is copacetic for the most part. No issue is really that catastrophic.The biggest gripe I have has more to do with a lack of mailboxes in Ranchos. Quite a few people cannot get deliveries to their homes via USPS because they have no mailbox.This makes it difficult to order just about anything to your home online because there's always the fear that the shipper will choose USPS and your package won't be delivered but instead sent back. And it's not like UPS and FedEx don't have their issues.But that's what PO boxes are for I suppose.
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April 2023 by Gary Harris
I heard before I got there that I needed to be careful, with how I asked for help. So I gingerly asked to get a PO box, and was denied as I had to have proof (including car registration) that I lived in the home I just purchased. I had brought in the closing docs, cable and electric bill, but did not have my car registration as I had driven a moving truck. She was as mean and unsympathetic as a cornered yellow jacket. So accordingly, I left. Hopefully they have somewhere else that I can get a PO box in town...
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April 2023 by Renee S.
I think it's very unfair the post complaining about what they're able to accomplish at this post office. These folks are overloaded with packages that have to go through their post office. And yet they do the best they can to accommodate all of us that uses Post Office with a smile on their face. I happen to get large orders because I am not able to shop. And even though I probably get more packages than the average person they do their very best to accommodate. The other thing that folks just need to realize if they want to live in this beautiful town we don't have postal delivery to our door. It is not our post office that makes decisions. Large companies i.e. Amazon have delivery programs set up from them that even if you go UPS or something like that it switches to the post office to take it to remote areas. Even in the city that I came from. So I don't think it's too bad to have something delivered one day and pick it up the next day after 2:30 PM. These people work very hard to get that done. So for the next person that would like to complain about the system. They did not create it. But they do their absolute best to make it work for all of us. The team there are kind considerate and extremely helpful. They do their best to help us get our packages
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April 2023 by Timothy Martin
I liked the ranchos post office it was quick and no one really uses it. Obviously if you go there when school let's out it's busy but you would have to expect that
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March 2023 by Eric Jay
They're just doing their jobs. There are issues from time to time like anywhere else, and yes occasionally you might deal with an employee who is having a long day, but everything is copacetic for the most part. No issue is really that catastrophic.The biggest gripe I have has more to do with a lack of mailboxes in Ranchos. Quite a few people cannot get deliveries to their homes via USPS because they have no mailbox.This makes it difficult to order just about anything to your home online because there's always the fear that the shipper will choose USPS and your package won't be delivered but instead sent back. And it's not like UPS and FedEx don't have their issues.But that's what PO boxes are for I suppose.
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March 2023 by Ari 2
The worst post office possible, the staff is rude and the delivery people don't even try, any time I order something they see it's in ranchos and just drop it there, I order stuff to my house because I work untill 5, the time they close, and since they are so useless they can't do their job they try to send back every package because somehow it's my fault for not picking it up, I hate this place and the people who work here more then I ever thought I could hate a post office what's so hard about delivering a package Jesus
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December 2022 by Ken Whittaker
Would like to rate them a zero. One star is to good rudest post office.. that should be shut down..they would not help you if your life depended on it.. everyone should boycott this place and go to taos post office.
