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March 2024 by Sofia Reyes
My package has been there since Tuesday trying to contact a real person to talk to but no one will pick up horrible service if I could give it a - start I would
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December 2023 by Jeffrey Teston
Wow, this place seems to receive a lot of hate. I have been here about 6 times in the last month and have never had an issue. Never have to wait more than a couple of minutes and the clerks have all been very helpful. Also the mail truck drivers have been very thoughtful and careful with all the packages I have gotten over the last 3 months
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August 2023 by Michael Floyd
Neglected to put in our work order when were moved for over a week. Has not given us our mail in the meantime.
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August 2023 by J. L
I just moved to portales and so far the post office has been the most difficult to deal with.
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May 2023 by Gjenevieve Desaulniers
Great staff. Sometimes hard to find parking on the street in front.
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December 2022 by Chosen1 808
Good customer service. Not too busy. Conveniently located in center of town. ?
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November 2022 by David Julian
Two days in a row my delivery agent has just thrown my in coming mail on the outgoing mail I placed in my mailbox. So now greeting cards and bills are late. Very poor service.
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July 2022 by Mavie Tockey
The service is hit and miss. Depending on who I have dealt with I have gotten great customer service, even if I didn't get the answer I wanted, and other times, the person was rude and not helpful at all.I understand the problem is not always on their end. They do deal with other carriers. But, when that happens, don't take it out on me for asking what is going on. Simply direct me, NICELY, to the original carrier.
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April 2022 by Randy McCoy
The clerk was very rude. These people need to learn CUSTOMER SERVICE. If you do not want to serve people, then find a job where you can be a bitter old witch. I expect a smiling face and helpful attitude. What did I get? A rude, blonde haired blue eyes granny that is so depressed with her life, she has to ruin other peoples days. I hope I never have to deal with this place again!
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November 2021 by Ruth Wood
Spent 95 minutes trying to navigate this system but something was always wrong and the order of stamps did not ever get accepted. I value the US postal service but found this to be exasperating.
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June 2021 by Courtney Bennett
Nobody answers the phone and the robotic questions they ask I don’t need answers for so not very helpful. Keep getting everyone else’s mail and not mine!
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June 2021 by Maria Rodriguez
Tori needs to be fired
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April 2021 by James Cox
Service has been friendly and effective, no complaints.
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April 2021 by Stephanie Beinlich
I’ve certainly experienced a few misfires where my mail was sent elsewhere. However, any time that has happened in Portales, the post office was helpful and worked with me. Most recently, Emma at the office went ABOVE and beyond to help me out with a couple of packages. Thank you so much Emma!
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April 2021 by Glennda
We've had to get three new sets of keys from them by now because they keep changing our parcel locker lock - with our mail still inside.
