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January 2024 by G S
Closed up when I went by 1/20
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November 2023 by Bob Orr
Absolute worst car wash ever. Brushes never touched the front or back. No undercarriage spray. Single pass wash. Most of the regular bay won’t accept coins. Dryer does not dry the sides, top only. Not worth $5 much less $15. Ugh!
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September 2023 by frankie scofield
Very little water pressure and the attendsnt won't let me wash it again in the first bay which he says is the only one that works..
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May 2023 by Kim Trujillo
The change machine took my money. The vacuum machine took my money. I called the first number on the door because it says if you have problems, call ***-***-**** only to be told by the guy that answered the call "did I not know it's a self service car wash" what kind of customer service is that? Their prices are outrageous, only because they know they are the only car wash left in town. I'd rather spend the gas it takes to drive the 20 miles to Clovis to give my money to a car wash who cares about their customers.
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March 2023 by Evan Oliver
Machine ate all of my quarters and wouldn't start. Decided to try my card. Same issue. Started charging my card and nothing was working.
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December 2022 by Teri C.
Took my daughters car through the drive through. Not the best car wash. Plastic slapping at the car at an attempt to clean it. Got the $12 wash. The dryer works for about 30 seconds. I would not recommend this car wash, but it better than nothing.
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November 2022 by Vorden
The new automatic brush wash did a good job getting my truck clean. There's a automatic brushless wash too but the card reader is broken so cash only on that one.
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October 2022 by Cody Goehry
Do not use your card here. Card was ran for $15. Car wash was never able to be used. Contacted office. They said I have to contact the bank to dispute it and there is nothing they can do about it.
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September 2022 by Chris Riviers
The auto bays are ok... lack drying time.However, tried using the manual bays and the first one never turned on after swiping my card, yet I got billed for 17 bucks! The second bay, stopped after 6 minutes got charged 10 bucks, would read my card to turn back on. Used a different card to finishing rinsing. Only about 3-4 minutes... GOT CHARGED ANOTHER 10 BUCKS!
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August 2022 by Brittany Johnson
Do not use vacuums they won't turn on after putting quarters in. There number isn't working. I recommend a better car wash. Plus no one here to help if you need it. Don't waste your money.
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August 2022 by Jennifer S.
Paid $12 for a wash.. that's the most expensive choice. Your business name is Soapy Springs... there was not 1 drop of soap on my car. Was all rinse cycle after rinse cycle :( Went through the touchless wash 8/8/22. My car was still dirty. Also it was not caked on dirt or mud just mostly dusty from weather and the slight rainfall lately. I wash my car 1-2 times week. There is no dirt build up. Going to your car wash is mostly hit and miss concerning clean for the time and money spent. I am expecting no response from this message due to the fact that you don't seem to care anyways or your business would be already providing the services you are charging for. If you do care for the customers in your community, you would offer me a refund, fix your machines to reflect what you are selling.
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July 2022 by Red Rock
Edit: ⚠️ CAUTION Not only do the persons that are responsible for upkeep and maintenance RARELY REPLENISH THE CHEMS NEEDED TO CLEAN THE GOOD PEOPLE OF PORTALES'S VEHICLES, when not maintained properly, it can be very DANGEROUS. The high pressure hose ruptured at the position I was holding it, while I was moving around to the other side of my car. The pressure was so high that it RIPPED the FLESH BETWEEN MY PINKY and INDEX fingers CAUSING ME TO DROP THE WAND.WATER and BLOOD went everywhere as the hose whipped WILDLY back and forth DEEPLY SCRATCHING MY SHELBY GT500. I attempted to show the attendant, but he shrugged his shoulders when I showed him the damage to my car, my hand and the hose, luckily I had a first aid kit in the car. I needed stitches but opted to use butterfly bandages instead.Best in town? Only real carwash and best isn't the word I would use on a good day. Long time unsatisfied cutomer, so here's a run down. SOAPY SPRINGS Portales rarely has chemicals such as soap, pre-rinse, tire cleaner working properly, maybe 1 out of 5 times all the settings will work properly. The Spot Free Rinse used to work 1/2 the time, but over the last 6 months, it has worked 3 times out of 20+ times max. Loose hose fittings overhead leak Chemicals on your vehicle AFTER your all finished from other vehicles /booths. When you speak to attendants they used to be polite in saying that there are plans to fix it again soon (10+ Years and counting). Their "Soapy Springs" in Clovis are great, almost everytime, everything works, but there is lots of competition there, in Clovis, go figure. I'd be good with the price going up 50 cents IF THEY INVESTED IN DEPENDABLE EQUIPMENT AND POLITE CUSTOMER SERVICE. Good luck washing your car here. At least now you know what to expect.Ps, be aware the save 2 panhandlers are always there it seems, and they are real cozy with the staff it seems.
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May 2022 by daniel hay sr.
Great the automatic car wash does a great job cleaning your car. The only thing l can think they could do is give a little bit more time on the vacuum for what you pay for.
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May 2022 by Christopher Kerby
Employees just standing around I put money in a vacuum and it was inoperable, employees told me they could not refund me, which is a lie, then didn't even act like they were going to do anything about the non functional vacuum. I recommend they be fired for incompetence.
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February 2022 by Erica Olivas
Come on Soapy Springs…let’s get it together!!! If your vacuums do NOT work PLEEEASE let the public know before wasting having us put out money in the vacuums that do NOT TURN ON!!
