“First and foremost, this review is being provided by Janette, not Nestor. Because our account is in both names, you should never leave out a name when addressing the owners, so points off for that.MY business transactions on 10/13/23 were with Amber and they were very positive. She was more than helpful because she answered, in detail, my questions which allowed me to make a better decision as to what type of account to add to my existing account. In this day and age, when one can actually deal with a human in customer service AND get someone who is personable, it’s a win-win situation. Here’s hoping that service will remain a consistent.”
“Andrea Olivas reminded us why we’re still at BOK and why we should close our account at US Bank! She’s a pleasure to work with and didn’t give us the corporate coldness and “no” to our requests. When you want to be treated as an appreciated customer and not be told “no” to most things you ask for, Bank of Albuquerque is the best! Where the employees know you and are very friendly and knowledgeable!”
9AM - 1PM
1955 Juan Tabo Blvd NE, Albuquerque“I think it's an unspoken rule that banks are going to be busy on Fridays. However, when I walked in to US Eagle Federal Credit Union yesterday there was only one person ahead of me. As I got to the queue starting point, Michael, my teller, called out, I can help you right here. He smiled and we just fell into conversation so easily. I had just gotten out of work, I go in at 4am, and I had a few errands to run. I honestly wasn't looking forward to running these errands but they had to be done. Michael was very friendly, attentive and extremely helpful. I'm not very "tech savvy" and Michael wrote down the steps I'd take in order to be able to do a transfer using the recently updated app. He didn't have to do this, but he did. I walked out of the Juan Tabo location ready for the next errand. And I was smiling!! Thank u Michael. And the rest of the team at the Juan Tabo branch. I've not had a bad experience there ever! I'm grateful for all the wonderful employees there. And I'm so glad this branch opened near me. ?⭐️⭐️⭐️⭐️⭐️”
“Added a few sweaters to my winter wardrobe. Went to Burlington, and TJ Maxx. Have to really take the time to rummage thru the racks to find something that fits your style. Prices are very reasonable.”
“I am a local business owner here in New Mexico. The staff here is remarkable. They are helpful and pleasant. Every time I visit the branch, I feel welcomed. Thank you Angel, Renata, Cody, John and Nohemi for your customer service!”
“This branch is amazing. Every single one of the tellers and loan officers are top notch. I actually look forward to running to the bank and often opt to go in rather than the window.”
“The staff at the Jefferson location are very friendly and are always cheerful. They will greet you immediately. Alicia and Chris are always knowledgeable and great to ask about financial advice. All the ladies are also very kind and efficient! The branch staff is also very professional.”
“I absolutely love SAFCU! We left NM years ago but because they have such great customer service and truly care about their customers, we’ve maintained our membership almost 6 years since leaving the area. Their rates and service cannot be beat! <3”
“I just went though the drive up teller 1:45pm and the teller was amazing. I have been having a hard time lately and was struggling through my transaction. She was so patient with me. At the end she gave me a small envelope with a small gift. Her compassion and small gesture just made a huge impact on me.”
“I have been business banking with Washington Federal for almost 5 years. While I may have minor complaints about Wafed overall as a organization, the staff that works at this location are great. Specifically Nancy, the bank manager, has always been kind and attentive to my business's needs.”
“I used First Citizens to set up my aunt’s Estate account after she passed and the customer service was incredible and made a hard situation so much easier especially considering I live in the UK! From opening the account, to quick responses to queries, to transferring dollars to pounds, to reopening the account several months after it was closed; nothing was ever too much trouble. Mariah Griego was amazing - so, so helpful and kind. Thank you Mariah!”
9AM - 1PM
11301 Montgomery Blvd NE, Albuquerque“Rain was very very helpful! She made my day. She started being my teller, then continued to do my temporary card that I needed. WOW...she was jack of all trades!! She did awesome I couldn't believe how great she was! AWESOME for sure!!! Sandia Area FCU is the #1 Bank for sure, no doubt about it!!!!! They are the BEST!! You have to try them, you'll LOVE them!Genevieve Payne”
“Ms. Jasmine is phenomenal. She's very accommodating , efficient and friendly. She explained every details and encouraged us to ask questions. She made sure we are comfortable and our banking needs were addressed. We never waited long and with the systemized procedure we finished the transactions early.”
9AM - 1PM
10200 Corrales Rd Suite F, Albuquerque“I am sorry to see the negative comments about my Credit Union. My Mom and Dad were Kirtland members for decades and I became on in 2009. I have had nothing bad to say. The people there are supurb, never a problem. Always remembers me, even if I go in twice a month. Miss the coin counting machine-That's it. They work hard to help me. Dan M”
9AM - 2PM
6100 Coors Blvd NW STE J, Albuquerque“Always happy with the service I receive at the Coors and Montano branch. I do my personal and business banking at this credit union, and the customer service that I receive from all of the member services team members is outstanding! I’m always greeted with smiles. I am always called by my first name and I always look forward to my next visit”
“I have used Main Bank for my business accounts for several years and they have always been a pleasure to deal with. Just recently I moved my personal account to them because I want to deal with a true local bank and it was a great decision. It's nice to walk into a bank and be recognized. Thanks”
9AM - 1PM
8000 Palomas Ave NE, Albuquerque“The teller phone ladies are the nicest I’ve ever had to talk to ever. They seem to CARE about you and have your best interest in their mind. That’s so rare these days that I don’t even know how to say thank you enough.. so again guys thank you for your service both behind the scenes, on the phone, or at the windows!!”
“This is the bank I feel satisfied with when I set foot in the US, the staff are friendly, the work is quick, I just want to add comments about the Bank of Albuquerque app, maybe add Vietnamese language so it can be easily used. .”
“I had great customer service with Cheryl She help me open Kirby kids account for my grandkid she took the time to explain she has very professional personalityThe whole staff are very Courteous They greet you by name.”
“This is the best bank in town.My experience with Laurel Sowder and Richard Romo has been nothing short of fantastic. The customer service, professionalism and support is par none. I feel very grateful to be in such good hands.I am consistently impressed with US Bank’s accessibility and support as a small business owner. Their mobile banking is friendly, you can have multiple checking accounts. This is the kind of bank that was crafted to support small business. Feel at home here.Thanks US Bank Petro Branch!”
“Great customer service. Mr. Juan Lopez was patient in listening and answered my questions; he took time to ensure he provided the product I was needing. Very helpful!”
“Staff is friendly, always willing to help.Mireya is especially upbeat she goes above and beyond, she is efficient and caring. Recently changed my child's account from a child to Adult and she did awesome walking him through everything from setting up a savings account, his online account and walking him through it!”
9 AM - 1 PM
5201 Antequera Rd NW, Albuquerque“USEagle credit union is by far the best. Friendly atmosphere and customer service is excellent! They may not know my name, however, when I reach the teller, I know that I am the most important person at that moment.”
“Some times the worker's are ruid here I really won't come here unless I have to cause I live close bye ill go to Wal-Mart on coors & i40 there nice ik a couple of them that are sweet”
“I never write these reviews but I am so impressed with this bank. I have only been to the Albuquerque branch, but it's what the old-fashioned banks used to be like and what the modern ones should be. There's a beautiful lobby, lovely artwork, tasteful furnishings, three teller bays, several open office spaces, a great staircase, a boardroom and a terrific waiting/conference area. The employees are very well-trained and pleasant. I enjoy going to this bank! My husband was a long-time executive banker with Sunwest and I deserted B of A after his death to put all my accounts with SWCB.”
“Really competent, helpful, friendly tellers. I appreciate this Bank. They can make transactions easy that were somehow complicated and difficult with other branches. This skill is what I need in a bank, so I go to this branch!”
9AM - 2PM
2201 Rio Rancho Blvd SE, Rio Rancho“Felicity was my teller her customer service was spot on she was friendly smiling and willing to help. Even paid enough attention and called me by my name. Great customer service is hard to find now at days. I'm thankful for her and I'll return because of her.”
“We opened a few accounts here. The staff was very friendly and helpful. Their High yield CD is one of the best locally. Seems to be managed well. Highly recommend this branch”
“Friendly staff, they make you feel welcome, great benefits, three branches two in Albuquerque and one in Farmington, 505-243-6751 call for information, $25 to open a savings”