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December 2023 by Felicia Chavez
Professional courteous and friendly
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December 2023 by Adele Nez
Lexie helped me with a confusing situation that I needed notary services for. She was patient and understanding and everything was handled perfectly in the end. Thank you, Lexie!
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December 2023 by Robert Webb
Kinda like this one but the drive through is way too small. I keep scraping my rear view mirrors. But they’re really nice folks here.
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September 2022 by Patricia Olson
Mortgage department agent disconnected the call when I asked for the phone number for Ginny Mae and despite having all my personal information chose not to call me back. This is typical for the lousy customer service I received in over 6 years of business with this bank.
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August 2022 by Marsha Etsitty
I was with Bank of America for 20+ years and without no notification, they CLOSED my acct. I wouldn’t recommend anyone to this Bank. I couldn’t get my funds out. Left me broke for 2 weeks, that’s how long I have to wait to get my funds. They deserve NO Stars. They maybe be friendly but not the one in the Corporate Office.
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July 2022 by Emerald McDaniel (HRH; Monarch Princess)
This would have been my financial banking Home location, for nearly almost 10 years now, before I moved out and relocated temporarily elsewhere.All the individuals working there, have been my extended Family members, and I will so deeply miss them and hope they all are doing well.-- I love you all, very much!
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June 2022 by Emerald McDaniel (Monarch Princess)
This would have been my financial banking Home location, for nearly almost 10 years now, before I moved out and relocated temporarily elsewhere.All the individuals working there, have been my extended Family members, and I will so deeply miss them and hope they all are doing well.-- I love you all, very much!
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June 2022 by Mayra Gomez
The people are nice but no one acknowledged me when I walked in. I stood there for 10 minutes with no one saying anything to me. That’s something they need to work on
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March 2022 by Willa H M.
Great staff. Professional, friendly, courteous, anxious to please. All are bilingual. Willing to go to great lengths to help the client with financial needs.
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March 2019 by Rachelly Rae
Wonderful!!
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October 2018 by Gary Mallory
This branch is very helpful and friendly. I have been a customer of the bank for over 20 years and they have taken care of all of our banking needs, business, and personal.
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April 2018 by Hazel Lawrence
This Bank use to be the best BOA! However, with the new staff the customer service is now horrible and slow.
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March 2018 by Juaquin Romero
The staff is great
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November 2017 by Jerry C.
I recently visited the ATM machine located at this branch (with my payroll card) and I attempted to withdraw some cash, after a minute the machine cancelled my transaction and I attempted it again and was successful the second time around, I then pulled forward and checked my bank info and it had charged my account twice. I went into this location and was told by one person that it had happened to another person the day before but they couldn't help me. They said to call my bank which I did and filed a dispute. My bank was not getting a reply so I have reached out several times and at one point I was told there's nothing that Bank of Albuquerque can do. I then asked "do you just keep my money"? And the guy said that he don't know. I've asked several times during phone calls to please speak to the manager or give me the corporate number and they won't allow either when I tell them my name. They are very unprofessional and disrespectful just because I am not their customer. I wouldn't recommend this bank to anyone and I definitely will not be seeking their help on my home purchase next year. The way they've treated me will be shared With anyone and everyone that I know. They will not keep my money! I will hire an attorney if I need to.
