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February 2024 by Proceso Chavez
They have great customer service at this location! fast & friendly too!!!
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February 2024 by J Cha
We love the excellent, professional & friendly customer service at this bank location, & for this reason we have been banking with them for 20+ years. We highly recommend them for all your banking needs.
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November 2023 by Josh W.
stay away communication is poor won't return calls or email a simple account has taken a month half to set up if u feel like waiting around and having accounts on hold and money that can't be used and when you finally close out that account waiting 10 min this is the bank for you talk to Russell griego
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November 2022 by gerardo monarrez
This bank is the worst experience
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July 2022 by Rigo C.
Worst customer service ever. I started out by going to the drive up--three lanes open. I waited about 10 minutes and honked. Nothing. I went inside and waited in line. Two tellers, each helping a customer. I waited about 5 minutes before the branch manager asked if he could help me. I told him about waiting in the drive-up. He did apologize and I said I even honked. Then I tried to make a deposit to my brother's account. I did not have the account number, only his name and address. The manager said he could not look it up and that I couldn't make a deposit without it. Half an hour wasted.
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January 2022 by Dallas Willard
I am totally disgusted with this bank . Poorest service I have ever experienced. I live in Jubliee and went to this bank few days ago to get smaller bills to give money to my grandkids. Had $100 bill and needed change. Thought that as it was close to my home ; a good place to get change. This bank refused to change my $100 bill because they said since I didn’t have an account there. I would NEVER deal with this bank again. Totally rude unreasonable staff. Never heard of a bank refusing to change CASH. Would be different if I wanted to cash a check but CASH. What a terrible place. Run from there : don’t do business thereWent to NM Bank and Trust by Starbucks and they were polite and gave me change with no problems. Totally professional people.Don’t like to see businesses get away with bad service!!!!
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November 2021 by Jay Alvarez
Russell went out of his way to help me. It shocked me and made my day.
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May 2021 by Jose Montoya
Waited in drive thru for 15 minutes the 1 teller she was very rude unprofessional. I like botw but I'll never go to Los Lunas branch ever again!
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March 2021 by Kaitlyn Mitchell
Awful customer service no help from employees or supervisors.
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August 2020 by Craig K
This branch of Bank of the West has consistently shown me a) incompetence, b) a refusal by manager to return phone calls, c) an inattention to detail, d) poor drive-thru service. Did I leave anything out? Oh yeah, many hours wasted clearing up their mistakes. Don't walk away from this branch--run--and do your banking somewhere else.
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July 2020 by Florence Hernandez
Love this bank,everyone is ALWAYS professional and very kind!!!!!
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May 2020 by Carmen Gonzales
We have been banking there since they opened. Always professional assistance. I would highly recommend this bank.
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April 2019 by Jennifer Lujan
The worst customer service you will experience from Nicole!! I've had an account open with them since 2003, I tried to deposit and get cash back and every time they give me a hard time. This time because a teller misunderstood her manager, they refused to give me cash and when I asked to close my account they said okay with no apology or anything to ask why and when I brought this to their attention and they realized it was a misunderstand they still didn't apologize. I literally had to leave and drive to Abq to cash my check and guess what they gave me money back. These ladies really need to learn their jobs! If I could negative stars I would. And then they have to nerve to tell me I'm rude!! Like I need to be nice after they refuse to give me money!
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October 2018 by Carlos Sanchez
Never had a problem here. Great service and always treated nicely.
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April 2018 by Joseph Nilvo
These guys always do their best to take care of me and my family. They are awesome.