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January 2024 by Diana V.
I have been trying to reach a banker at the Telshor branch for the past 2 weeks and no-one answers the phone. I booked an appt. today 1/22/24 at 9:00 reminding them it needed to be a phone appt. because I am in CA. Customer service also told me they left a message for WF. I received a reminder text and responded YES that I was going to keep the appt. but they needed to call because a meeting at the physical location would be impossible since I am in California. I could have been dead because they never called to see the reason I didn't show for the appt. I called customer service multiple times and they too could not connect me since they only had the general number. I need to get to the safe deposit boxes by Saturday 1/27 since I lost the keys and the boxes have to be drilled out and I don't know if I can get it done in time because no-one even answers the phone! They better not charge me for the drilling after putting me through all this trouble and frustration otherwise I'm going to close my account.
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October 2022 by Jamie B.
I had a terrible experience at this Bank. First I waited in the Drive-Thru line because I got a message on my phone that I couldn't deposit a Canadian check using mobile deposit. The teller in the Drive-Thru Lane told me I needed to come inside. Then I had to wait a good 20 minutes because they only had one teller working. Right before it was my turn a second teller started working, but when it was my turn only the second teller who was already helping somebody understood what needed to be done with the foreign check. I was told that in order to deposit the check they needed to send it to collections wherever that is and charge me $75 for the pleasure of depositing this check drawn on a major Canadian Bank into a business checking account. I will never ever set foot into this Branch again. While I was there they were giving some old man a hard time for not having a valid driver's license to deposit a check even though the guy looked like he was 100 years old.
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September 2022 by Google user
Useless bankers here, I waited more than an hour. All for them to tell me I had to go online and do it myself, when one of them already knew the reason why I was here. And didn't even bother to tell me.... and I wasn't the only one that they didn't help, this man was there way before me aswell and at the end they told him he had to make an appointment. All just because they had already closed and didn't want to help!!! Never coming back to this bank!!!!
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May 2022 by Nayeli martinez
Useless bankers here, I waited more than an hour. All for them to tell me I had to go online and do it myself, when one of them already knew the reason why I was here. And didn't even bother to tell me.... and I wasn't the only one that they didn't help, this man was there way before me aswell and at the end they told him he had to make an appointment. All just because they had already closed and didn't want to help!!! Never coming back to this bank!!!!
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February 2022 by M J.
WF Bank is probably one of the worse banks in las cruces. Requiring a id to do a deposit is the stupidest thing ever. My mom is handicapped and i stick her drivers lic in the deposit and they will not take it, their reasoning is they want the person depositing, to catch money launderers...you fucking serious? a 50 dollar check deposited...and its a red flag for money laundering. After fighting with a teller at this location who basically laughed as i left, would not do a cash deposit of which i was on the account with my parents. she wanted MY id..not my moms. So stupid. WHen i called corporate they told me its from people stealing money, and trying to catch money laundering.. "really" yea my parents who are on social security are stealing and laundering money. Im currently talking them into moving banks where internal politics doesnt rule an iron fist for its customers. One time to do a deposit i had to pull up to the farthest drive up slot..hide behind the canister drop..and pretend to be my dad lol...just to do a simple deposit, with my moms ID of course....i recorded it and might post it on youtube...audio only..but the lengths you have to go thru to help the elderly who cant leave the house...and run thier errands..to get laughed at by a teller because i HAD to give her MY ID in protest to get the deposit done. she knew i lost...and laughed at me...but hey u know what...I called corporate so did my mom, whether it got resolved who knows but that just added to fuel my mom to switch to a better bank not owned corporately by a what is refereed to in the creature of jekyll island about banking, as Money cartel. You cant fight a cartel alone. Maybe more people who read this and pull their accounts. Thats the only way a cartel will hurt...if they loose money. I got them to do the deposit with my moms id, not mine...in her account..with a check written to her..with her name on it....so i win...eat it Wells fargo.
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October 2020 by Gabriel V.
This bank has the worst wait time ever! You need at least 45mins to and hour in the drive thur. Every time nothing changes. I would not look here to open a new account. You will have to be dealing with this Non-send every time you go to the bank
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November 2016 by Maribel Moreno Miranda
Me atienden muy bien,. No me gusta que no tengan todas las cajas abiertas 😣😣
