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February 2024 by Meg I.
I just want to write thanking Jessica at the Walgreens on Rinconada Boulevard in Las Cruces, New Mexico, for her help in locating a much needed prescription for antibiotics. I had asked for it to be delivered on Feb 3 and a tracking code for FedEx had been assigned -- but FedEx had no record of receiving the package, even though Walgreens thought it had been picked up. I was completely out of the medication and needed it this morning (Feb 5), but no one could help, including the pharmacy, Blue Cross and FedEx. Luckily, Jessica thought to look for the prescription and realized it had never been picked up by FedEx, even though a tracking code had been issued. As a result, she retrieved the medication and we were able to pick it up today. I am just very grateful for her initiative and for her taking the time to locate the medicine. I wasn't able to use walgreenslistens.com for reasons I couldn't begin to explain, but I did want to make sure to give Jessica the pat on the back she deserves.
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February 2024 by Zoe G
Very long wait times in the drive thru and front desk of pharmacy. First of all.Secondly. I don’t know if they can see that my family and I have our medical insurance coverage or not. But they keep telling us that we have to do a copay every time.Last time I came, Tuesday, this one lady was a bit rude in the way she was talking to me, but she told me that OTC meds aren’t covered. Which I didn’t know that all this time I never had to do copay.But earlier I went, this guy took my sister’s meds and “went to mix it with water” (I guess that’s something the pharmacists have to do for dosage precautions) but what he should’ve done was let me know of the pricing or if her insurance covered it or not. I had to do a copay of $10! And I HAD to take the meds because he already took it back to mix it. Which again I don’t know why he didn’t tell me about the pricing before mixing the meds. It was just frustrating.:( the guy was nice though.
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February 2024 by Zeke Orodnez
The waiting time for this pharmacy is ridiculous. Like who are the workers here? Turtles? I mean I’d understand if it happened once or twice, no it’s every single time. You wait almost an hour in the drive thru and at the windows another 2-3 mins and then tell tell you, your prescription isn’t ready til tomorrow.
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January 2024 by James Collins
Over priced but they have it. 5g
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January 2024 by Geoff Selleck
Worst pharmacy experience ever…do yourself a favor and save time going ANYWHERE but here for your vaccinations or medication needs. PATHETIC!!!
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January 2024 by Lin Sharp
In over 70 years this is the worst pharmacy I've ever been to. Rarely do they have a prescription in less than two days. Then when they finally have it, you have to stand in line or wait for hours to pick it up. Save yourself some headaches and go somewhere else. I am going to change pharmacies.
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January 2024 by Cadet B.
If you like waiting on an average of a half hour the drive-thru then this is your store. You'll probably die of old age waiting for your meds.
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December 2023 by Ashley Carrillo
This is the worst Walgreens pharmacy I have ever experienced. The staff members, I’m assuming pharmacy techs are rude and don’t seem to care to provide a quality customer service experience.
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November 2023 by Brian P
This Walgreens phamacy is consistently the worst in Las Cruces. The last three times they have lost our prescriptions and thrn taken more than 8 hours to fill simple orders. The drive thru and inside lines are aleays an hour
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November 2023 by Gracie Gonzalez
When I called to verify prescription was ready the tech found I was out of refills for one of my insulin so he sent me to a remote pharmacist who was not helpful at all and wanted to send me back to the tech to fix my problems when I said no he sent me two you i felt they were just passing around the problem.
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October 2023 by Evelia Lockhart
So far disappointed in their pharmacy. I've been trying to have my prescription moved to CVS since my insurance is not accepted at Walgreens. Walgreens keeps telling me it'll get done and I'll get a call back but have not received call back. CVS has done their part trying to contact Walgreens twice but have not received the fax they need from Walgreens. If my issue gets resolved maybe I'll change my rating.
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September 2023 by matt Shivadecker
As a previous shift lead of many different Walgreens I must say this store is so understaffed... ic3 was never called at the pharmacy and there were more than three customers in line. More like 12.... I know there are issues finding people who want to work and I understand scheduling issues.... but seriously... where are the employees and the support to handle customers so they can get in, get out, and on their way?
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September 2023 by John M.
Worst follow through. Worst customer service. These are the most incompetent staff o have ever dealt with. I understand there is always one or two individuals who struggle. However, it appears overall there is a lack of training and leadership.
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July 2023 by eL MayaChingon
Very slow pharmacy lines. 4 cars in front of me and waited for 45mins. Needs serious quality improvement at this store.
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June 2023 by Steve Allen
Alex the general manager was extremely helpful, professional, courteous. And well deserved of a raise, and a gift certificate at Starbucks ...
