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August 2024 by Tom S
Domnic is a brand new salesman there but did excellent. He was friendly and helpful, I recommend him for anyone interested in shopping here.
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August 2024 by Doug Wilke
We just bought a RAV4 Hybrid and love it. Victor, along with all the staff, were very professional, friendly and helpful. It was a great experience; we highly recommend Viva Toyota.
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August 2024 by Rob Rodgers
We recently bought a new Toyota Tundra from Viva Toyota. It was a great experience. We were treated very nicely and worked through several options, test drove different versions and talked about financing options over a couple of days. In the end, our salesperson helped us make the perfect choice. Much appreciation for her, Shelley Karl, for doing the right thing and helping us find the right fit for what we needed. We are very happy and grateful!
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August 2024 by Alfredo Acevedo
I took my 2022 Toyota Rav4 on 7/15/2024 to have warranty service on the vehicles A/C. This was the third time the A/C system was serviced. the first time it was serviced 7/20/2023. The second time it was serviced on 2/28/2024. On this 3rd visit, the vehicle was kept for three weeks. The issue was not fixed and I was informed a ticket was filed with a field service engineer for consultation and if it required a visit for the field engineer, it would be about 8 to 10 weeks. I requested a loaner vehicle per your Transportation Assistance Policy. I was denied, their justification is that it is not a safety issue. Instead, the car was returned to me and the ticket closed. I have tried contacting the service manager and have left 3 voice mails between today and yesterday and have yet to receive a call back. So far, I feel there is no effort from Viva Toyota to address the repairs and am very disappointed with the way they have handled the warranty repair. I feel their level of customer service has diminished since this repair has been extended far too long for a new vehicle. I would like this issue addressed quickly and efficiently without trading in the vehicle and purchasing another one as was suggested by one of the service advisors. Thank you for your prompt attention to this matter.
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August 2024 by Madelyn Kehoe
A young man in the Toyota Service dept, took some time and completely fixed a loose front panel around the headlight of our Prius. He then fixed a loose sort of gasket that had fallen down, rubbing on the tire. I was unable to make an appointment but he took 10 minutes and completely made my day!!!! Wonderful Service from ANTHONY ( with the dimples! )
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August 2024 by Erin
My fiance recently bought his new Tacoma here. I feel like we got a fair price for his trade in, and they worked with us on our monthly payment to get us close to where we wanted to be. We worked with Adam Heiden, and he did a great job! Very friendly, helpful, and has continued to answer my questions around the purchase even a month later. We were supposed to get a survey to fill out, but never received anything. So I just wanted to make sure someone knows Adam did a great job! If we are still in the area when I am ready for a new car, we will definitely be coming back to see Adam!
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July 2024 by Rafael Ramirez
False advertising. Online they offer a price then they inflate it in person. They should be reported due to false advertising on their website. The exact truck was quoted online for a 372 payment since they had it on “special”. When we get to the buying part, they bring a quote of 750 without any explanation (not a different truck, not more equipment). After “negotiation” the quote goes magically to 560. This happened without modification of any other term, therefore I believe the just give you random numbers and then see if you are desperate.
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July 2024 by Paula
Great service. I no sooner got home, when I received a call that me car was done. Efficient and friendly. Thank you
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June 2024 by Thalia Morales
My experience here was wonderful, Jaime did everything in his power to help me get a good deal. He has gone above and beyond to make this easy and affordable. Overall it was amazing!
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June 2024 by t perry
I had a great buying experience. Go see Jaime Gamboa, he was very professional and made the process very smooth. Highly recommend!
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June 2024 by Andrew
I used the “order parts” form on their website to request a quote for a list of parts. Delana C emailed me back within an hour, completely ignoring the content of my message, and trying to sell me a vehicle. Didn’t hear a word from their parts team.
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June 2024 by mario pacheco
Thanks to Lupe we got the effect suv for our family. He made the process extremely easy and gave us both the details of the vehicles and his personal opinion which helped us come to a decision on what vehicle would be best for our family. Lupe was available any time that we would text or show up to the lot. He’s not one of those annoying sales man who’s just trying to make a sale, he was open and honest and gave us many different options so we didn’t feel the pressure of making a quick decision like other car dealers. Go see Lupe at Viva Toyota Las Cruces!
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June 2024 by Roland Moore
Good custumer service; top notch service, with patience and respect as well.
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June 2024 by William Marcy
We are long term customers of Viva Toyota. We currently own a RAV4, VENZA and TUNDRA. Previously we owned a PRIUS, HIGHANDER and SEQUOIA. Viva is a great dealer. You will never be disappointed in there service work.
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June 2024 by Michael LaTorra
Very good service.
