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December 2023 by Paulina Rodriguez
Bianca provided excellent customer service. I was in the store a while due to SIM card issues and witnessed her ability to problem solve while dealing with multiple customers at once. I even witnessed her deescalate a situation with an upset customer. I truly appreciated her attitude and overall helpfulness and honesty.Management hope you’re taking care of her, because employees like Bianca are hard to find.
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November 2023 by Erika Contreras
Horrible customer service from staff. Ordered the new iPhone 15 and since no call was given to let us know phone arrived it was sold to someone else. Had to wait another 2 months for another iPhone 15 for their lack of service. Their printer has been “broken” since September so they can’t accept trade-ins. Employee at store ordered like 5 different orders of iPhone 15 because she kept ordering the wrong phone. UPS shows that the phone was delivered to the store but per the worker the phone did not arrive. It has been ridiculous and outrageous the way these employees handle situations and don’t even have the courtesy to be sincere or apologetic. This store is horrible and only helps when they feel like it.
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September 2023 by Kevin Vasquez
Service was fantastic and Alex was awesome to work with. We came in to upgrade our devices and the process was easy.
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September 2023 by Vanessa Carrillo
This store should change their hours. I was outside waiting for 10 minutes. Never opened.
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July 2023 by Michele Bean
Great service and uplifting personality, overall I will be telling my friends about your store and experience ?❤️
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July 2023 by Cheryl C
The Verizon on Main Street is the place to go! Knowledgeable and Great Service
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June 2023 by Manning Grinnan
A different, better phone store......... reservations, not waiting around for an hour. Bianca was great, we moved 5 lines over from Cricket and there were several "gotcha's", she took care of them all.
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June 2023 by Tracey Dunfee
Austin was able to have what I needed quickly and offered the Verizon internet to me as well, which I did accept. He was friendly and knowledgeable about the services he offered.
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June 2023 by Jenny Black
Alex Strouse was the best! He was patient, professional & so much more. Thanks, Alex!
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June 2023 by Hildrith.H Kindsvater
I like going to Verizon good people work there. It's a great company.
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May 2023 by elsie garcia
Great service! Austin took care of everything I came into the store for! He was very informative and professional!!
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April 2023 by Shelby Ellen Gillette
Best experience at Verizon by far! So helpful and relaxed!!
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April 2023 by Dave Fox
Best ever phone store anywhere on the planet!By Far!
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February 2023 by David Britton
Absolutely on the top of the list for the worst customer service ever! Look to upgrade my wife's phone for a surprise birthday gift. No service communication other than him relaxing on the counter and pointing from across the room. I would not spend any hard earned money at this store. Bad experience.
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January 2023 by Gina Capriotti
I had some issues getting a phone ordered and then subsequently get my account resolved because of it…it’s too long to go into detail but when I came in yesterday and dealt with Austin he was very nice, professional and knew exactly what to tell me. And then today with Stephanie she got everything solved quickly and efficiently. She listened to my life story and when I realized my debit card was missing showed me how to use the card saved on my Apple Pay. I’m so glad I decided to come into this store. It was my first time and I was completely happy with everyone there.
