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February 2024 by Jon Van Wassenhove
Great service and staff. Only complaint is their hours make it hard to get there after work before they close.
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January 2024 by Greg Baker
So far, since working with Verizon, Bianca has been best customer service representative. That I have had the pleasure of working with.
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January 2024 by Sheila H.
just wanted to thank the representative at the Verizon store on Lohman in Las Cruces, NM for helping me and my Dad figure out the best way to get his damaged phone replaced. I'm in PA and the rep called me and we chatted through options. he was super helpful, not pushy, and I really appreciated all his help!
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January 2024 by Brandon Holguin
Worst customer service I've received from a carrier not to mention when you call they're answering machine does not recognize when you click a nor does it recognizes when you say them aloud only after 15 minutes of it not understanding will it transfer you to a service representative
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January 2024 by David
I needed an upgrade but wasn't sure what I wanted.Raul was very helpful in choosing a new phone and in transferring everything from my old one.
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November 2023 by Rosio Correa
Got a message of next in line but all workers helped 4 other clients that came in after us nobody gave an explination of anything!
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October 2023 by Julian T.
Refused service 35 minutes before closing. Barely got into town and needed a new phone. Don't recommend this Verizon location.
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October 2023 by Trevor Beuning
Called the store for help and instead of offering assistance they transfered my to an automated system that charged me money to talk to someone. Will change carriers asap
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August 2023 by robert kay
Good experience, the gentleman at the kiosk was super helpful
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August 2023 by suan mills
Bianca. Help me and was very kind and efficient
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July 2023 by Scott McLaughlin
They are always 'Johnny on the spot' at this store. They usually greet you at the door and keep you updated on when they will get to you. Not usually pushy. No complaints.
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July 2023 by O R.
Verizon keeps throttling my service, keeps cutting off my use of the Hotspot feature and keeps lying to me about what is going on. They obviously don't mind wasting my time. They said that they put an investigator on my case to have me believe that they are actually doing something to "fix" the issue. If Verizon doesn't want my business then just say so.
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May 2023 by Louisa P.
My husband's phone suddenly completely died. Walked in and the guy signed us in. We were 3rd in-line but when we told him the problem, he plugged it in, reset and we were on our way in less than 2 minutes!!! And he showed him how to reset it! Crisis avoided.
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February 2023 by Panda ES
Good customer service. Never had an issue with personal always helpful.
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February 2023 by William SMART
Selena was extremely helpful. I traveled over 160 miles round trip to do business there and it was worth every mile.
