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December 2023 by Trilby Higby
This is the WORST excuse of a post office I have ever seen! They continue to deliver packages to the wrong address. This is not the regular carrier it is the subs. They are horrible and just say oh well it was insured. Not acceptable!
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December 2023 by Stephanie Franco
Shout out to Robert, kindest most helpful postal worker I’ve ever encountered! All the people here are so upbeat and pleasant, so glad this is the office closest to my home and work.
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November 2023 by Erlinda M.
Had 8 catalogs plus two regular mail envelopes that were not mine. Called commerce post office to have mail person pickup at my home and deliver to correct address. Was told to take to mail drop, I can't disabled. Said, mail carrier would stop by to pickup, following day. No one showed up. Thursday no mail, called, no one answers phone. Direct me to someone that can help. Thank you
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September 2023 by Alyssa Montoya
Been at my new address for over 4 months and my key still hasn’t been made. They told me for months that the maintenance man was out so no one would get keys until he came back. Months later and nothing. Terrible service. If I could give this place 0 stars I would
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July 2023 by Lindsey Kasl
This is the slowest post office I have even been to. I always dread coming in because it will take an hour or so. Most of the clerks are not friendly either.
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July 2023 by Catherine L.
Bernie, the guy at the window is an unbelievably rude guy. I have experienced him on several occassions. Not only is he unbelievably slow, no matter how long the line is, he seems to spend his days in utter boredom and working it out on customers. Yesterday he was refusing to take my envelope, tossed it back in my face and told me to go find another postoffice. I wanted to drop off a padded envelope with a little handknitted sweater for my newborn granddaughter in Belgium. He ruined the whole experience for me. He obviously does not understand the concept of customer being king. This is not the first time. That man is not suitable for dealing with customers. I will take this further up.
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July 2023 by Dene Peachey
It's a nice Post Office . Usually there's a line, but they move it along quickly.
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May 2023 by Tina Royce
They had all windows open and it was really fast in and out give them 5 *****. Great ppl and service.
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May 2023 by Paul Miller
This is a brand new modern location right off 70 and I-25 on the west side of Las Cruces. You have to go here to get rural mail box cluster keys.Sometimes very busy. Most times the 3 employees working the counter keep things moving quickly.
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May 2023 by Patti A
There's nothing we can do about it, except voice our opinion! This government postal service is hilarious! I have informed mail that notifies me of packages or mail. They are suppose to notify me if and when packages are delivered, I get numerous emails indicating where they are, well it's basically bogus. I had a package that was supposed to be delivered early in the morning. I never heard anything until 8:00 p.m. that indicated it was delivered at 11:45 a.m. I'm so over this service, I wish there was another service we could use. Amazon used to use UPS, then they stopped and started using usps exclusively! A total joke....
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May 2023 by mpyn
They consistently never deliver packages on time, if they deliver them at all. There seems to be no way to reach any person about this. I encourage anyone else dealing with this to file a complaint about this branch at usa dot gov
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May 2023 by Jim Peltier
For 8 years I have had great service at this post office. I ship Priority mail at least once a month. Keep up the great work!!!!!
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January 2023 by Alex S.
They did not answer the phone. Called about 10 times. So I drive in person and they have a full store of workers but not one of them can answer the phone apparently. And the staff was very rude. Particularly the older lady.
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December 2022 by Woodson Tucker
Tried to mail a package on Saturday. Holiday hours posted on the door said they close at 3pm. The workers inside had the lobby locked up at 2pm and refused to help customers.
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December 2022 by Diana D
We’ve had many issues with this USPS office, especially in the beginning when we first moved and had to order a key for the mailbox and wait 2 weeks for it to get here. They didn’t say what they said they would and it resulted in several trips to the post office before and after we got the keys.We’ve had a package held at their office because “they missed us” as the notice they left in our mailbox said when I know for a fact I was near the door and didn’t hear a knock or doorbell ring. Also, shouldn’t they have left it at our door? Why in the mailbox if they did in fact come to the door?Today, I happened to catch the back of the mailboxes open in our neighborhood and the USPS truck was no where to be found. I have a video showing the entire surrounding area with no USPS truck around. They were just left open for hours and I could see mail inside many of them. I’m adding photos of that with this review. Isn’t that irresponsible to say the least?!
