The U.S. Bank Branch on Lohman Ave is noted for its excellent service and dedicated banking team. Customers report wonderful experiences and highlight the staff's professional, efficient, and very kind service. One reviewer, after a bad experience at another location, praised an employee for exemplary customer service skills in helping resolve fraudulent activity, noting her ability to unravel every issue. This has led them to continue using the Lohman branch despite the extra travel. Other staff members are also commended. One employee is described as wonderful with the best personality, performing flawlessly for specific transaction needs. The best service capabilities of the staff are seen as a reflection of good branch or regional management. Another employee received praise for being so kind and patient when providing a notarization service on a Saturday, making customers feel they were not a burden even when they arrived late. That employee also took extra time to offer a friendly local suggestion. Overall, customers report a wonderful experience with the bank over many years, appreciating services like On-Line Banking, easy transfers between accounts, Bill Pay, and Zelle. The branch team is determined to help customers with their financial goals, contributing to a bright and successful service reputation.
We enjoy working with the staff at the US Bank on Lohman in Las Cruces, NM. They are helpful and knowledgable. Natasha Gonzales has been an excellent resource to visit with about any investments we might be interested in
July 2025
I have only used the drive thru ATM. Usually no line, but it's in the same lane used for business transactions at the teller window, so it can take a while to use the ATM. Would be nice if the ATM had its own lane.
July 2025
ATM works made my cash deposits. That's all I ask for is working 🏧 online services is easy to use.
