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March 2024 by Bret Roske
Customer Service Rep James was great. Friendly and knowledgeable.Thanks James!!!
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March 2024 by David Ramirez
Great atmosphere and invited with a warm smile every time!
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March 2024 by Jacob Espinoza
The associate was quick and helpful in processing my Amazon return 5 minutes before closing. Thanks for having a positive attitude, I really appreciate it!
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February 2024 by Antonio Villa
Always helpful and friendly staff
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February 2024 by Alfred Paz
They put you on hold alot and for the longest time only to call back same thing seriously this employee who is working on a Sunday sucks
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February 2024 by Diego De La Cruz
Good people... always attend rapidly as people get there ... always take care of everything i need without a problem..very nice people..
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February 2024 by Michael Madrid
The staff at this UPS Store are always cheerful and helpful. I’ve seen them work during extremely busy times and with difficult customers and they are always unfazed, professional and polite.
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January 2024 by Jon Swalby
The service at this store is always exemplary. The staff are always fast to respond, better than friendly and very welcoming. Other businesses in Las Cruces could take lessons from The UPS Store!
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December 2023 by Shawn Zehnder
This location is awesome! The staff is very friendly and helpful every time I go in.
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December 2023 by Jason P
I recently had an incredibly unpleasant experience at this UPS Store. I visited the store to drop off an Amazon return, and unfortunately, the manager's behavior left much to be desired.Upon arriving at the store, I encountered the manager, whose attitude was shockingly rude. Despite my package already being securely enclosed in a shipping box with one additional box inside, she insisted that I had to place the outer shipping box into yet another box for them to accept the return. According to her, it required 3 layers of boxes to simply return an item. This demand was very unnecessary, especially considering that I had followed the standard packaging requirements as stated by Amazon.I decided to take my business elsewhere and visited the UPS location on Lohman Ave. The staff there were courteous and understanding. They accepted my return without any issues and provided the level of customer service one would expect.I later called this location to make a complaint, and I was told that the manager would be calling the store on Lohman Ave. to tell them that they did their job wrong. Unbelievable!I find it disheartening that the UPS Store on Main St. would employ a manager who not only lacks basic customer service skills but also fails to understand the reasonable expectations of customers and requirements by Amazon. I will be contacting Amazon to report this issue as well.
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October 2023 by k j
I was greeted by employee James... Very professional very friendly.
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October 2023 by Teresa Campbell
Fast, pleasant service at convenient location and great staff.
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September 2023 by Rebecca Arciniega
Tamantha was kind and helpful. I was in and out in minutes and she made my transaction fast and easy! Thank you!
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September 2023 by Fox Grumet
I'm normally in and out quickly and always met with friendly and professional service.
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September 2023 by S Am
James J. have us great service. He was friendly and knowledgeable. The store was clean and welcoming.
