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January 2024 by Jackie Villegas
This is our first experience at a Spa and it was exceptional! My daughter had an amazing facial done by Juanita. She is so attentive, knowledgeable, kind and did such a great job! My daughter has some problematic acne and Juanita took the time to educate her on skin care and even what types of make up to look for.I had a massage with Nima which was phenomenal. She is exceptional at her craft in every way and made me feel so relaxed! I walked away feeling so re-energized and looking forward to the rest of the day! I will absolutely be scheduling again!
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January 2024 by Mallory Sitz
I had the absolute best experience. Yesterday was the first time going to get my hair done in Las Cruces (originally from California) and Rosie was amazing! I showed her the inspo picture of the cut I wanted and she made it even better than I envisioned it on myself. I definitely be going here for an of my hair cuts from now on. I will also be trying other services that they offer here as well!
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January 2024 by Beth Russell
Recently moved to Las Cruces and was hoping to find an upscale one stop shop. Booked mani/pedi’s, massage & facial as well as a man’s hair cut & cut & color for me. Massage & facials were good. Mani/pedi’s were basic no frills. Hair stylist did not know how to trim husband’s mustache, my basic color & highlights was a disaster! I ask for blonde highlights & my entire head was dyed & came out a yellow/orange. After spending 5 hours in the chair & several attempts to correct the color ( another stylist ended up cutting my hair as my stylist just could not get it right.) Before I left I spoke to manager to rebook for color correction with a different stylist. I ended up purchasing 2 wigs since this disaster was right before Christmas and we had several events to attend!I received a call 2 days prior to appointment informing me that I would have to pay full price for correction unless I rebooked with the stylist that originally messed up my color. I ask “Why would I rebook with the person that messed up my color & I was unhappy with?” She said she could not credit my account for someone else, nor would she refund my money. I stated that the salon should make it right and she said she could not do that! With all of our services that day we spent over $600! You would think she would want to keep us customers and do the right thing. Since then found Karisma hair & nails, excellent professional services!
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January 2024 by 32 Blue
Larissa and Nancy were great people! ?? Larissa was chill and made my first facial great. Can’t wait to go back.
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December 2023 by Liz Barrow
I brought my son to keep me company for an appointment and walked in to find out they refused service because I had a kid, and I was going to be charged. I had no clue. I will not be back.
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October 2023 by Rebecca Kester
The spa is clean and comfortable. I have gotten several massages, facials, wax treatments and haircuts there. Attendants are always corteous, professional and thorough. I drive over an hour each way just to go back to this wonderful and relaxing spa every month.
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October 2023 by Christy Saiz
I had an excellent experience at Spa Downtown! Tiffani provided a fantastic 90-minute Swedish massage, and Kristy, my amazing esthetician, always delivers a wonderful facial. The atmosphere was relaxing, and the staff was friendly and professional. I highly recommend this spa for a rejuvenating and pampering experience!
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October 2023 by Shelly Anderson
I was visiting Las Cruces from Canada and chose this spa for a facial. It was a great choice! My aesthetican, Juanita, gave me a first-class facial and she was very professional. The spa itself is spotless and has a relaxed aura. Highly recommended.
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September 2023 by KT M
I’ve been going to this location for a while now. I recently had the Keratin Hair Treatment, facial and lash lift with Ms Britt Chavez. She is amazing at doing all three. This experience was the best that I’ve ever received at any Spa. She is GREAT at her job!!! I highly recommend her!!! My hair and face have never looked and felt this good. Thank you Ms Britt, keep up the great work.♥️?
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September 2023 by Annette Fuschini
I did a full spa day and it was amazing. Juanita, Tracy, Darian and Rosie treated me great. I'll definitely be coming back.
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July 2023 by Annie Krause
I've always wanted to try The Spa Downtown. But, I never got around to doing it. I finally did and now I'm hooked. Nima, is one awesome Masseuse! She has the hands of an angel. I have had two sessions with her. Nima, will find the perfect oil scent for you. She doesn't rush the massage, like most of these other masseuses around Las Cruces. She takes her time during the massage. She makes sure that you're relaxed and not tense. She's extremely nice. She'll ask if you would like to try new things like Himalayan rocks or warm towel feet wraps. The Spa Downtown employs extremely nice and helpful people. I've never had a problem or any issues with the Spa.
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June 2023 by Joe Smith
Welcoming staff from the time I made my appointment until everything was complete. I have used massage, manicure, pedicure, and haircut. Top notch experience all the way through.
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April 2023 by Vanessa Domínguez
Appointment started 20 minutes late. Receptionist Nancy was rude. Robes are not offered for transitions into services, I had to ask for one. They don't ask to prebook when you pay. Esthetician did not look at skin and ask initially about concerns before starting facial. Said they would provide mimosa when booked and did not offer or provide anything. Small town spa with small town service don't expect service you'd get in a larger city.
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March 2023 by Loriey Haines
My husband gets me a 90 minute hot stone massage every year for my birthday and they are so amazing here! Kind and clean atmosphere and people!
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March 2023 by Kassandra Castillo-Ruger
Me and my husband went for our anniversary/my birthday celebration for a couples massage (with Nima & Ben) - This was a first time experience for both of us and it was everything we hoped for and more. Both therapist were very professional and made us feel comfortable for being first timers. I can’t speak for his experience but Nima made sure mine was all about ME and helped my experience feel more elevated. Definitely will be coming in often for services on all levels!Service: Massage