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December 2023 by _SM_
The WORST storage facility I've ever done business with. More than half the time I go, there is no one at the office during the posted business hours. No one ever returns my calls and even when calling the emergency number and selecting your state you get met with a "Sorry, I couldn't get to your call rn please leave a message." and an automated voice saying the mailbox is full. This is beyond ridiculous as I've called into work and even rented a truck and cannot get to my storage because I was late on a payment. Extremely unprofessional, I will never do business with South Main Storage ever again. And I advise anyone who values their time and money to look elsewhere cause South Main Storage is not it.
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June 2023 by Larry Fowler
Rented10x15 brought trailer to days later the door wasn't wide enough no refund period it was a not very secure place any way
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April 2023 by Eduardo Magallanes
Great service, very helpful and fast.
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January 2023 by Mary Alvarado
Needed a rental last minute and not only did I get the best price in town I got the friendliest manager. Thank you Christina Lopez for your great customer service and conversation. I would definitely recommend South Main Self Storage.
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January 2023 by Stephen Ziehl
Ads said 50% off 1st month if paid for 1st and 2nd month. When checking in was told they would not honor their ad. This was the reason I chose this facility. Was upset and disappointed. They admitted they knew about the ad, but even after calling the owner, they refused to honor the advertised price.
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December 2022 by Debbie McCurdy
No wonder this place stays booked all the time. I was lucky to get in. I don't have to worry about flooding. I think great care was taken in the layout. The only negatives are the steep incline getting into the place and no 24 hour access. So you work with it. Very safe and secure.
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November 2022 by Beth Williamson
Great customer service
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October 2022 by heidi apley
Great staff very friendly and easy to work with
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September 2022 by Timothy “TJ” Barreras
New management is horrible, raise rent without notice. Customer service is horrible, no one ever answers phone calls or returns calls.
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July 2022 by Jacquela Garrison
My storage unit is a safe place to store and have a friendly employee, clear instructions on what is needed by customers to provide adequate protection for your valued items.
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June 2022 by Tj Lchorns
New management is horrible, raise rent without notice. Customer service is horrible, no one ever answers phone calls or returns calls.
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June 2022 by Sunny Garza
Nobody never answers the phone there yes they say call management but they don’t answer either don’t know how they stay in business
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May 2022 by Carlos Garza
Good ownership. Had a friend who needed help. Was treated very well and accomodations were made.
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June 2021 by Robert
I could not find a manager around nor did they answer the phone.
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May 2021 by cheyenne martinez
My boyfriend and I got a storage unit here because of the great rates. Unfortunately we have always had a hard time getting past the gates. We were originally told we had access 7am-7pm, but then it changed to 9am-5pm. One day we came at 9 and waited more than an hour to get in and many others tried to get in as well. We tried to call the office but no one answered. Very unprofessional
