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October 2024 by Maxwell Currin
Not reliable, they tell you one thing and then ignore you turned my truck in at 7:30am finally got in the Bay at 1:15pm they diagnosed the problem and then I signed off for the work to get done, been an hour now and nothing is being done. I don't know what is going on due to the service tech lack of communication and understanding. I guess that is how they get astronomical labor rates. Charge for the time you are in the Bay not the time they work on it.
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September 2024 by p k
My truck has a low pressure oil, I asked to diagnose. First day they put manual pressure sensor, it was same as on my dash board gage . Day second they pulled valve cover, nothing wrong there. Day 3 finally they dropped oil pan down and discovered some metal in the bottom of the oil pan and in the oil and oil filter, then they said we need your permission to find out for sure what happened? So In three days they just dropped oil pan, I asked how many more time do you need? Another 3 days, service manager said maybe 3 more days maybe 3 weeks. I told them to put all back, I will fly back home to get another truck and tow Hich and drive back to you get my truck and then come back and pick up my trailer. It was Friday I fly home, got another truck drive back to Las Cruces NM to pick up my truck. 6 days later it was Wednesday morning I called them ask them if they put all back together oil pan and valves cover? They said yes they did, I told them bye the end of the day I will come and pick up my truck they said ok. They closed at 5:00 pm , I got there 4:15PM walk in and tell them I am here to pick up my truck, they said come back tomorrow at 8:00 AM we got no time today to give your truck today. It’s was 6 days for them to put all back together, they didn’t not done so, only next morning around 10:00 AM I picked up my truck, I was so angry. I paid all most $2,000 for 3 things they done (check manual oil pressure, pull valve cover, drop oil pan) took them 3 days, I can do that in 3 hours max. So don’t come to this place don’t waste your money and time. Worse customer service in all nations.
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June 2024 by Danilo Jovanovic
They are holding our truck for a month!! They are changing and checking bateries 7 days!! They do not pick up the phone, do not reply on our emails!!
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June 2024 by Michael Longoria
From Service to Parts This Rush customer service is excellent. And they are in a good location to help you find your part if your on I 10. They didn’t have my part but the route I was traveling they where able to find it in anther city and where able to put it on hold for me. Service was able to get me in and out and found a potential issue other than which I was there for, and they stayed To make sure it was corrected before I went down the road.
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June 2024 by VALENTE GONZALEZ
Rush has always been good about being up front and working with us, until this last job. We took our truck in for a head gasket. Nothing else was wrong with it. It was running good, it wasn’t missing, just leaking oil on the rear head. After taking one month to replace the head gasket the truck was ready to be picked up. According to them it was road tested and everything was fine. When we were bringing the truck home, we could feel it was wasn’t running right. About 10 miles down the road while bobtailing, it started to knock really bad. The truck was towed back to Rush and they determined that it had spun main bearing number 6. They said they were running diagnostic and trying to figure out why it had spun that main bearing. From the time they received the truck until they ran diagnostics was another month. When contacting them it seemed like they were trying to cover their end on not being responsible for oil not making it to that last main bearing. When we suggested to just cover everything back up and we would tow it back, they were more than happy to get this problem off their hands. They don’t want to acknowledge that they were the ones that messed up the truck. NEVER will we take our truck back or do business with Rush again for maintenance.
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April 2024 by Pete Rowe
After being shut down with an after treatment , DPF , malfunction , I was able to locate parts at this store . I was at a roadside repair shop 150 miles away in AZ .Hoping to reduce my downtime , I opted for new parts .This dealership had the parts I was led to believe I needed ….. which Victor , in the parts department was able to have overnighted to me .When the part arrived , we discovered it was not indeed the part we needed !Victor , at the end of his day , was able to locate , hopefully b, the correct part at another Rush Dealership . He made things happen and the part is out for delivery the next day !Thanks Victor and the Parts Team !!
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April 2024 by Johnny Barnes
Great people
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February 2024 by Colin Evans
I called. They have the part. The man said they were here until 7pm. I got here @ 6:15 to find out they're closed. Getting your qork hours wrong & pissing off customers is pretty special. Well I'll have to add this to the LONG list of Rush Truck Morons I won't do business with. Screw Rush. They're DEI department must be working overtime.
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January 2024 by Nikola Jovovic
The worst service you can find on road , never answer on phone , and every email is "You will have an update tomorrow"
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November 2023 by Abdias Almonor
They claim they open at 7am and it’s almost 7:30 and no one will answer the phone. The same thing happened to me on NOV 4th 2 and half hrs before they closed. No one would answer the phone ever. At all. I’ve left several messages. No call back and my truck and refrigerated trailer has already been towed to their yard in which they don’t allow drivers to stay in their trucks over night. This screams LAZY .
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November 2023 by Maier Silva
Best one in the country!
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August 2023 by Scott L
First Rush Peterbilt, EVER, that an employee was friendly, helpful or professional.Thank you, Jason.
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June 2023 by Michael Flocks
On a return trip from Tennessee to California we broke down in La Cruces New Mexico. As this happened on a Saturday afternoon we had to wait until Monday morning for Rush Truck Centers to open to see if they could repair our Winnebago Meridian diesel pusher. They said sure, bring it on in. We hobbled it in, they gave us an idea what could be wrong with it and we left it there for repair. On Wednesday we were contacted saying it had been fixed. The service department was so kind and kept us informed from start to finish. What an amazing business. If you ever have a issue with a diesel engine with your RV and there’s a Rush Truck Center nearby don’t hesitate to uses them. Unbelievable service!
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June 2023 by Craig Schueller
Was looking for a pully wheel for my 1998 Volvo Cummins M11 AC compressor belt. All they could find was a Volvo part that included the Bracket and pully wheel for close to $500!! They directed me down the street to a bearing place and they matched the bearing for $14.00...Thanks Rush!!
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June 2023 by Russ Asbill
Had my parts i needed as always great service great ppl a pleasure for small companys like desert equipment
