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October 2023 by Brian Nieto
This was the first time ever renting a storage facility and Maria was SO helpful!!! She went above and beyond with customer service, I appreciated all that she did and continues to do every-time I visit the facility. It was a great experience and I’m happy to refer anyone as I encounter quite a bit of people being a social worker.Maria is single-handedly one of the best employees I’ve ever interacted with. She was so kind and helped me in my difficult situation with unit size with a smile and answers for every question I had. The facility is great but having a terrific person running it as a manager is the key. She was upbeat and pleasant. She is the reason that I will keep coming back. Great job Maria keep the great work!!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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April 2023 by Danielle L
The manager Maria is outstanding I give her 5 stars. The same can't be said for the property owners. They are greedy, 3 people could have the same size unit and each be paying a different price. A new customer can get a unit for a great price and a long time customer will have to pay $20 more, they lure you in and then raise it every 5 to 10 months or so. I have been using Roadrunner storage for 10 years, my unit cost $72 a month,and it stayed that price for years. that was with the previous property owners, at one point it went up to $76 which was fine. When the new owners took over they raised the price to $98, they raised it again 09/2021 to $116, and again in 06/2022 to $126 and now it's going up to $136. It's quickly becoming unaffordable.
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January 2023 by Happy Caffeinated Couple
We wanted to take this opportunity to let the owners know we are appreciative of your employee Maria, who works in the front office at the Roadrunner location. We have been customers there since 2016 & from day one Maria has always been so kind and helpful. Whether we call on the phone or come in person, she is so nice to work with & interact with, no matter what our questions are or whatever issue might come up that we need assistance with. She has always been so kind, friendly & helpful & has been that way consistently since we started there in 2016. Thank you for having her as an employee. She is truly an asset to your company. We are also appreciative of your facilities. We like that they are temperature controlled and they are keep very clean. Thanks again.
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December 2022 by Debbie I.
Excellent customer service! María is amazing and super helpful! The facility is clean, secure, well lit and reasonably priced. Climate control is perfect especially for those super hot days. I highly recommend this facility to anyone who needs storage!
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April 2022 by Jerry Wallace
I’ve been a tenant here for a number of years. The storage facility is easy to access 24 hours a day, and always clean. Any time I have questions or concerns about my unit, the property manager is quick to address those concerns. The most important feature is that I feel safe with the security and storage of my personal items. I highly recommend this storage facility if you’re looking for short or long term storage.
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June 2021 by Carlos Olivera
My elderly parents use this facility from 2015 until recently. Maria the manager has helped me for the last 2 years. She has been very knowledgeable completely professional and with the best customer service. The facility is also very clean, new and in great working condition. I am very impressed with Roadrunner self storage and I recommend it to anyone in the area, but I especially want to thank Maria for always being there for my Mom and Dad. Keep up the Great Work!!!
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January 2021 by Ruben Jurado
Customer service was great! Manager helped me out and had great rates!
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December 2020 by Joe Smith
Conveniently located. Friendly staff. Many options for storage. Lots of parking. Just feels right...
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October 2020 by Miguel Marquez
We met with Maria on Monday, Oct 5th 2020 to rent a storage unit for excess household items. Maria completed all paperwork quickly and efficiently and fully explained all rules and regulations. She is clearly a valuable member of your team - very personable, friendly, knowledgeable and conscientious. We were very impressed with the overall appearance of the storage facility; very clean and well lit. We feel lucky to have such an excellent self storage facility so close to our home and so accessible.
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April 2020 by Isaiah Nava
I am now and have in the past used Roadrunner storage indoors and outdoors storage units. I am writing to praise the peaceful location and for the nice staff as well as mention how much of a disappointment it is to see management change. My most recent use of storage has been x9 months. I really would have stayed longer however I am moving on from this storage facility. The management decided to email renters about updating our files. However they have added a clause in that the terms of lease may change and can increase rates on an monthly basis. They want us to sign and agree to their monthly charge increase all by “updating their files.” At $142.20 for a 10x20, I understood I was getting their best price. I have searched else where and found I was still paying far too much in that other places charge, $79 -$89 for a simular unit size. My only reason for holding on to the unit was convince of being close to where I live. I will miss having quick access. But I am happy I will be saving $60-$70 a month. Reconsider.
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July 2019 by Jonathan Kile
Great experience! Excellent customer service, and a great facility. I highly recommend.
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July 2019 by Shaleen Hernandez
Maria provided excellent customer service and is well knowledgeable as far as what the company offers. Thank you!
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June 2019 by Jonathan Balderrama
As I am preparing to store some of my most valuable belongings I contacted Road Runner Self-Storage. I had the pleasure of speaking with Diane, she was amazing and had the knowledge to answer all my questions on their climate control units. She was very helpful, she was patient to give me the time I needed to ask all the questions I had, she was able to give me in full detail all the information needed for their storage / climate control units. I will definitely be using you all for my storage. Great ob in training these employees to be great at their job!!!
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June 2019 by 1ofGods daughters
Besides the great storage room that we rent, Maria (the lady in the office) makes it enjoyable to pay rent! .. She is always soo kind, friendly, encouraging, & helpful making everyone know they are welcomed! She also does her job very well being organized while keeping her office area & lobby clean, tidy, & in order! Working well with the public she is very knowledgeable about the units, terms, contracts etc., & relays it all to the customers so they can fully understand the rules & regulations before signing the contracts. When situations arise she handles them efficiently & promptly! She knows how to turn a rough day into a happy day! If you go by there & rent a space you'll see what i'm talking about!! :)
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May 2019 by MDJTUBE
Today is Monday January 28, 2019 and I had to go to the storage facility where I keep my most treasured items, that I haven't seen in years, and something occurred to me and I just had to speak out about it. It occurred to me how nice, clean, and brightly lit this storage facility is. I've been coming here for close to five years now, and it's been so consistently comfortable, clean, I've always felt secure and safe there. All the motion lights work, and the bathrooms are kept remarkably clean. All that doesn't just happen by itself, so I went into the office and had to shake the hand of the person responsible, Maria, and thank her personally. I also wanted to write this review to let other perspective customers know how wonderful Roadrunner Self Storage is and to perhaps encourage other customers recognize what a wonderful facility this is and how much Maria does for you.
