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February 2024 by RUBEN CASTILLO
Excellent service. Thank you
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February 2024 by sandra bustamante
Took in vehicle to have timing belt replaced.2 days after having timing belt replaced a massive oil leake began. Took back vehicle & mechanic stated I had to have under engine cleaned before mechanic could look @ vehicle. I took engine to be cleaned twice & because there was a severe oil leake under engine was not able to get under car thoroughly clean.Finally my third attempt to take vehicle in mechanic was able to look at oil leake.Mechanic stated I probably needed a new timing belt? This is the service I received-A New Timing Belt! from Pep Boys.Front desk person stated I needed a new cam shaft which would cost over 1,000. 00Due to mistrust of prior vehicle service I did not have the additional work completed.Since that time… My engine broke down and vehicle is not working…
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February 2024 by Ramy Badr
Had a flat tire and they took me in promptly. Rose and Sergio were a great help.
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February 2024 by cecilia bolanos
Sergio has been a huge help when it comes to my car and I’m super appreciative of the customer service here! I would highly recommend bringing your car here:)
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January 2024 by eagles wings
Over 3 hour wait to get tire plugged. Rep. stated very short staffed.
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January 2024 by Reggie Lenhart
Misdiagnosis and totally mishandled. Took my car in on 11/16/23 for engine light and stalling. They repaired the engine light problem but said they needed to replace the pulley because that was causing the stalling. When I picked up the car they hadn't replaced the pulley. I took it back on 11/26/23 so they could replace the pulley but it was still stalling. They told me now it was the a/c compressor. I agreed to replace for 1000.00. A day later they said they didn't replace the compressor because the engine has internal damage. I got charged $420.67 for misdiagnosing my car.I take my car to another shop to check it out and they tell me that there is nothing wrong with the engine. I had bad gasoline. I changed the gas to a quality Top Tier fuel and my problem is solved. Pep Boys dropped the ball on this one.UPDATE: Pep Boys did get a hold of me and decided that mistakes did happen on their part. However, no kind of compensation was ever offered me. Only that they would talk to the mechanics. So my 1 star rating stands.
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January 2024 by Anna L.
They are the best!! Helped me out with a flat tire - patched me up and sent me on my way even on a Sunday morning. Thanks guys - will come back again whenever I'm in a pinch.
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January 2024 by Lauren Chevalier
The customer service is good but the mechanics aren’t. I had my brakes done earlier this year and they’re still squeaking despite my attempts to tell them. Most recently I had my thermostat replaced. I had to take my vehicle back 6 times because the coolant leaked out after each “repair”. 6 times I had to wait hours to days without my vehicle, unable to work, until I had to ask them to completely redo the original repair. Nothing was done to compensate me for my time or inconvenience for their mistakes.
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January 2024 by Twila Michelle Halcomb
Awesome service
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January 2024 by Rosa romero
I highly recommend this place for a oil change and any other services you need, I was there yesterday and Sergio Legarda was awesome very friendly and welcoming thank you for treating us so good Sergio was very helpful and caring thank you for giving my daughter snacks definitely coming back.
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January 2024 by Roslyn Pursley
I received excellent customer service. I made a same day appointment for a battery switch. They did not have it in stock but went the extra mile to get the one needed for my car. I do not live in the area but if I needed something I would definitely go back there. I was in and out and everything was running smoothly. The shop is on a one-way street so it was a little hard to access from Google directions I was given.
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January 2024 by B Dove
Excellent deal on quality nes tires and great service from Sergio, Jose and Scott.
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January 2024 by Tobin Hughes
I use them for everything for all my cars.
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January 2024 by Andrew Sullivan
Easy to make appointment. Very pleasant to be checked in by Rosa and received callback to confirm addition work to be done. All completed within 3 hours.
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January 2024 by Paul Migliore
Great service for my wheel alignment.